I called their service dept when every warning light in my 8 year old CrossTrek went off this…read moremorning and I smelt oil. Obtained appointment within 4 hours but was also told I could come in immediately. Service technician had grief counselor skills. My Subie was not worth repairing. I was in a new car within 2 hours, and most of the delay was me figuring out what I wanted to buy.

I went in for a recall. Clay Subaru installed the new parts, but gave me a laundry list of…read morefictional problems. They told me it would cost $2500. I brought the car to real mechanics and found out they were lying. They created mechanical problems after a recall. They wanted to charge me for something that they messed up. Again, I had a real mechanic adjust everything for next to nothing. Clay Subaru has an impressive waiting area. You can eat Hoodsies and drink expressos while they rob you blind. You can't actually talk to a mechanic. There is a customer service guy who talks with a man behind a closed door. That is how they communicate with the customer. It's very shady. This place should be investigated by the FTC. I encourage those who had a similar experience to report them. https://reportfraud.ftc.gov. If enough people speak out, they will be prosecuted. I love my Subaru and think highly of the brand. It's disgusting and sad that Subaru dealerships are so corrupt and predatory.

I only post when I have an experience that I believe could benefit others in the community…read more Recently, I arranged a pre-purchase inspection for a Volvo XC60 at Herb Chambers Volvo. Although I was purchasing the vehicle from a different used-car dealership, I spoke with Dan, a Service Manager at Herb Chambers Volvo, beforehand and explained that the Carfax report showed a previous air-conditioning issue and that the AC was not functioning properly at the time of the inspection. Dan and the service team conducted a thorough inspection, including the use of a camera to identify a leak in the evaporator component of the air-conditioning system. They also provided an exceptionally detailed written report outlining safety concerns, recommended repairs, and areas of the vehicle that were in excellent condition. When I returned to the selling dealership with the report, I was told that the AC had simply been recharged and was working properly. Wanting clarification, I contacted Dan regarding the evaporator findings and the items listed in the inspection report. Dan promptly returned my call, walked me through the technician's findings, and even sent me the inspection video so I could share it with the dealership. After reviewing the video, the dealership ultimately confirmed that the evaporator did, in fact, need to be replaced--a repair valued at approximately $5,000. Even though I was not purchasing the vehicle from Herb Chambers, Dan went above and beyond to answer my questions, return my calls, and provide a level of professionalism that was truly outstanding. I am extremely grateful for the transparency, thoroughness, communication, and customer service I received throughout the process. I would not hesitate to bring a vehicle to Herb Chambers Volvo and highly recommend the team to anyone looking for honest, professional, and comprehensive service.

Well let's see. I took my 2026 wagon to them after I had a message pop up about urgent , srs airbag…read moreurgent service needed. Man in service dept said they were full and could not see car till MAY. Due to new owner ship , not enough ppl blah blah. He proceeds to tell me that I have a seatbelt and that's my primary safety device anyway. He can't tell me if my airbag would or would not go off in an accident. Now after doing some research we find that according to Volvo an urgent safety message requires dealerships to scan the car asap. So let this be a warning to anyone who is buying a Volvo, shop elsewhere since service is what it's all about. Anyone can sell a car , but giving good service and not being a dinasour like this guy is more important. 0/10 would not recommend

I love buying cars from Larin. We always work with Bob G. And he is so helpful and no pressure!…read moreThey do an amazing job of getting the best cars with great history so you know you are getting a quality vehicle!! Kate and Paul

This was meant to be entered a few weeks back! I had forgot to do it! Victor and his team had…read moreinstalled a driver's window regulator in my car. It had a problem when I went thru the car wash now, and had to be adjusted. Larins team took the car back in and adjusted it 3 times until it was perfect!! They let me make sure at the car wash! I have been going to Larins since I owned my car (2008 Pontiac solstice) and they go above and beyond for customer service! Something that has disappeared in a lot of other places. Thank you guys very much and I am sorry this review is late. My bad!

My time with Boch Nissan was a wild ride; there were highs, there were lows, but in the end, I was…read moreimpressed with their commitment to making sure I was happy. Because I bought my 2018 Nissan Leaf at Boch after finding it on TrueCar, my experience didn't involve browsing at the dealership. When I walked in, I was 90% sure I was going to buy the car I'd come to see, which is why I was willing to drive 70 miles one way to check it out. I wanted to see if I liked the car, obviously, but I was more interested in figuring out the numbers/financing. Unfortunately, despite having an appointment I'd confirmed both by email and phone, when I arrived I was told the Leaf had accidentally been sent to auction (-___-) --but they were getting it back! And they would pay for the gas it took for me to drive out there, because they knew the trip was a haul for me. Not the best start, but OK, fine, they were genuinely apologetic and I'm not one to throw a tantrum. A sales rep I'll call Joe offered to let me drive a similarly-equipped Leaf so I could at least get a feel for the car and the trip wouldn't be a waste. I loved the car, which I thought I would, so I started the process of getting information on financing. I think it really helped that I came prepared with 1. a pre-approved rate from a third-party lender that was competitive, 2. a third-party offer in hand on my current car that I would be trading in, and 3. a willingness to walk away if I didn't like how things were going. Armed with that, there wasn't a lot of room for shenanigans. Joe, the finance director, was really nice, though there was a little push for me to hurry up and sign. I'm glad I carefully reviewed the P&S because the rate they started with was not good at all. When I showed them my third-party pre-approval, he very quickly found a better rate for me that matched what I brought. Once I knew exactly what my rate and payments would be, I signed. There was the whole "Sign up for this service package!" thing, which I knew I didn't want and which I have a great answer to!: "Are you telling me a Nissan is unreliable and that's why I need to pay more to keep it on the road?" No, no, of course not. Here's my thing: I'm female-presenting and on the smaller side, and I was shopping alone. Stereotypically, I'm considered an easy mark. I've been to other dealerships where despite my knowledge and preparation, the salespeople have insisted that I do not, in fact, know anything, and I should just leave it all up to them, they'll find me a great car and deal, I don't need to worry etc. At this dealership I wasn't treated like a delicate lady flower who couldn't comprehend the vagaries of machines and finances because of my tiny lady brain, but then again I didn't really give them a chance to treat me that way. So, I give them credit for accepting my competence and not being patronizing. I can't say for certain that someone who presents like I do but isn't as confident about the process would fare as well as I did. But, my sense is that this group is less likely to be jerks about the whole thing, and if they screw up, they'll try to fix it for real.

Pretty bad when someone buys a warranty and is paying for it and they haven't activated it, and…read morethen the Sales Manager and Finance Manager ghosts the customer..

I had a great experience with the service department at BMW Norwood, especially with Peter, the…read moremechanic foreman. I drive a 2025 BMW 540 that I absolutely love, but every time I drove over rough roads there was a rattling, almost buzzing noise coming from the passenger-side dashboard area. It made the drive much less enjoyable. I tried several things to figure it out myself but could not isolate the source. When I brought the car to BMW Norwood, they suggested I take a drive with Peter. He was fantastic. He was extremely diligent in trying to pinpoint the sound. While I drove to reproduce the noise, he carefully listened from the passenger seat and even leaned toward the dashboard and A-pillar area to better isolate where it was coming from. After identifying the general location, I left the car with him. Peter spent the rest of the day working to track down the exact source of the noise and resolve it. It turned out the sound was coming from the area near the airbag housing. Everything was properly secured, but he applied felt tape to eliminate any vibration and then thoroughly retested the car to confirm the noise was gone. When I picked up the car, the difference was immediate. The rattle is completely gone and the car now drives perfectly, just as it should. I can finally enjoy the ride. I highly recommend the service department at BMW Norwood, and especially Peter for his diligence, attention to detail, and commitment to solving the problem.

I scheduled an oil change, I just moved from California, I had purchased a bmw offer for oil change…read morethat is still valid, so I should get free oil change. Their service couldn't find any information or ! Asked me to register with them, I told her I am visiting and all I want is for them to do the oil change based on vin number. She couldn't help I walked out ! A dealer that doesn't honor bmw plans is a horrible service

I recently visited Infiniti of Norwood for a routine oil change. While I was there, I also asked if…read moremy brake pads and a shaking noise I had noticed could be checked as part of the complimentary courtesy inspection. I spoke with Anfrenee Bradley in the service department and explained my concerns. At no point was I informed that inspecting the shaking issue would require a separate diagnostic service or incur an additional charge. If I had been made aware of that beforehand, I could have decided whether to proceed or explored other, more affordable options. When it was time to check out, I was surprised to see that my bill was $335 instead of the expected $123. When I asked why, I was told that a diagnostic had been performed and that the charge was necessary because it is how the technicians are paid. However, I was never advised of this cost in advance, nor did I specifically request a diagnostic service. My concern is not simply the additional charge but the lack of communication and transparency before the work was performed. I believe customers should be informed of any services that will result in extra costs so they can make an informed decision. I have opened a case with corporate because I feel this situation could have been handled better. I also would have appreciated an effort to acknowledge the misunderstanding and work toward a resolution. I have had positive experiences with Infiniti of Providence and have always found their communication to be clear and professional. I hope this feedback helps improve the customer experience moving forward.

The dealer attempted to sell me a vehicle they did not own. No member of the dealership was on the…read moresame page, all telling me different things about the vehicle and when I could get it. This all came to be known after I put thousands of dollars down on the vehicle and signed documents showing I was the owner of the vehicle. It wasn't until weeks later I got my money back. Even at that time, the dealership still did not have possession / ownership of the vehicle. If you want to waste your time and listen to multiple different narratives to a topic they all know nothing about, go here.

I've got a vehicle I purchased new from Jack Madden eight or so years ago, and I've been…read morereligiously going back to them for service, mostly because they do free oilchanges for the life of the vehicle and it makes keeping the vehicle service record a lot cleaner and better organized... or so I thought. I got the battery replaced last year, and a few days ago it just unexpectedly bricked- the vehicle wouldn't start and then I couldn't bring it back with my charger. My neighbor has a badass shop-spec charger he put on it and brought back the battery to life... but it was dead again the next day. I called Jack Madden service to see if the battery I had purchased last year had a warranty, and the person in service didn't really feel like pulling my records so they transferred me to the parts department, who was completely confused what I was asking. So I restated: 'I'm trying to find out if there's a warranty and if it's worth bringing in to repair or if I should have AAA just replace it in my driveway.' His reply: 'Oh... just do that.' You heard it here, folks. AAA was in my driveway quicker than it took me to get off hold with these guys, did a free diagnostic that confirmed my diagnosis, changed the battery for $200 and gave me a 3 year warranty to boot. So as much as these guys have done a lot of work on my vehicle and kept it roadable... if they cost twice as much as AAA and won't give a warranty (or even bother to check if there is one)... just use them for the free oil changes and find other businesses that honor their service agreements to spend your repair dollars at.

I was in today and unfortunately found that nobody takes responsibility. I called a week ago to…read moreorder a part my car needed. After being transferred 6 times (not exaggerating), the part was ordered. Then I was concerned that the part wouldn't be there when I returned, so I made sure with a few more phone calls that they had it in their hands. When I arrived, the part was nowhere to be found and waited over an hour for them to find it with my assistance. Manager said, "oh, the guy who takes your car, doesn't DO parts", even though I insisted to put the part number in my notes, so this situation didn't occur because I knew they were incompetent. "Oh, we put the part back when you didn't come in", but I told them I wasn't coming in for a week and to please hold onto it. Manager made excuses, "I heard the conversation" he said , obviously not. The part should've been there when they saw the appointment in the book so after an hour and a half they rushed to put the part in and didn't take care of the two insignificant things I had asked them to look at when the car was just sitting there while they were all running around with their heads cut off. I lost my temper on Chris Riley, for wasting so much of my time (at this point I was late for work, and I actually take MY work seriously). DO YOUR JOB, its that simple. Got NO apology from him or even a thank you for your business.

Once again this is why i come to kia For Reliable cars or…read moregreat Deal And knowledgeable team and Great service and the Car's are smooth in every way just look at the name K i a Keep it Awesome thanks kia team HANS,FREDDY, JIMMY,RILEY,JAMES, and many more You guys Rock as always

Service department is deeply unorganized and super pressuring about the survey. Laughed in the face…read moreof my wife after significantly inconveniencing our family for days. Had several people in the dealership comment that we "left them a bad survey review" for the first round of recalls. Also, don't ever buy a Kia. It's recalls galore. And the dealerships are ill equipped to handle it all. McGovern even messed up our first visit because they didn't process the recall correctly with Kia. Made it seem like it was no big deal. No apology, nothing.