We just purchased our second car from Coastal in Cohasset in the last two years. Lance was…read moreextremely easy and accommodating to work with, Ron in finance was fantastic as well and the pricing was very very reasonable. I highly recommend reaching out to Lance and Coastal for your next purchase.

So appreciative of Coastal Auto Center! They helped me trade in my car and found me a great deal on…read morea beautiful used vehicle. Lance was kind, professional, and attentive and able to help me find exactly what I needed. Sean handled my financing and got everything taken care of efficiently. I got a great deal for a (like new) used car and couldn't be happier. Overall a very easy and positive experience. Thank you!

I went in to buy an Atlas! And that that's exactly what I got!! Billy B. Was great and had…read moreexcellent customer service made sure all my needs were met was upfront and honest about everything involved. I highly suggest you see Billy if you're going to look for a car.!

We lease 2 VW simultaneously with Evan at VW Hanover. It was a smooth process from start to…read morefinish. Evan answered all our question and did a GREAT job educating us throughout the process. HIGHLY recommend Evan and Coastal VW

I brought my vehicle to Planet Subaru for a warranty repair, and after being told by Copeland…read moreSubaru in Hyannis that I had to replace my radio (head unit) with an after market brand at my cost. After learning on my own that this part was on an extended warranty as the result of a class action law suit, I brought the car into Planet. They confirmed the problem and the warranty. The parts was ordered and received in a few days. I scheduled an appointment and the repair was done in a few hours; they even gave me a loaner car at no cost. Everybody I dealt with was pleasant and professional. It was a great experience, especially knowing that this repair only cost me time. If something goes wrong with anything you own, Google the issue, it may be covered by the manufacturer.

Recently purchased 2020 wrx sti through Barrett who was helpful and kept the sale straightforward…read moreand simple. Richard in the business department was friendly and was nice and clear through every step as I was financing with them which they did beat my rate. The reason this is a 3 star and almost a 2 honestly not to be dramatic, This car was marked down as sold by me with a down payment on a Saturday and I came back with my trade in the following Thursday to complete the transaction and actually had to sit and wait to give more time for them to detail and then apply the ceramic coating to the car after finalizing paperwork. Just for the car to come out looking no different almost like they sprayed the pressure washer once over before pulling it out. Interior was never given a once over and actually had a lighter on the seats from a technician which isnt a great look. Honestly not the biggest deal except for one thing that drives me up the wall. This car has NEON YELLOW calipers not only did they not even try to clean them I got the car with them completely black lol. Barrett sales was great aswell as Richard nothing really falls on them but whoever is back there servicing or specifically cleaning detailing a car getting sold needs to figure it out or go. Just make sure they clean your car to your expectations maybe you wont care as much as me.

We bought a new Chevy Trax at Best & had a great experience…read more No staff trying to upsell you or mess with the price. Henry was great to work with - from test drive to purchase. The reason we chose this dealership is because they're welcoming to an Autistic child whose hyper interest is cars. When he shows up on a weekend with his Dad to look at vehicles, they're happy to have them there. That's huge to me both from the perspective of wanting to support kind & welcoming humans, but also because I am neurodivergent and a parent to a 7 year old Autistic daughter. Thank you for everything! We'll keep Best Chevy in mind when we get another car and will look at their repair services at a satellite location as well.

I highly recommend you not use this business. I brought my car in to have wheels and tires…read morereplaced. The following issues occurred: 1) Long stretches (4+ days) without hearing from the service rep AND receiving no response when I inquired for an update. 2) They ordered the wrong wheel. The rep said "Well I ordered according to your VIN (black) but I didn't know someone had changed the wheels to chrome ." This is a terrible excuse that would've been avoided by simply LOOKING at the car for 2 seconds. So this effectively proves that the person in charge of my car hasn't even laid eyes on it. 3) When one of the new, replaced tires had an issue and I reached out looking for warranty information, my service advisor dodged my emails and calls, attempting to wait out the 60d satisfaction guarantee period. This necessitated me contacting the manager, who was respectful and sought to resolve the issue. By and large, with exception of the service MANAGER Sean (not advisors), unprofessional staff, very poor communication, and I'm not sure they put any significant effort into their work (as is evidenced by not even looking at the car). I have learned a lot about Chevrolet as a result of my interactions with this dealership over a 3 month period.

Bald-Faced Lies (Just Another Used Car Dealer)…read more I wasted half of a day visiting Mass Auto World to see a car which had been completely misrepresented by a salesman there. Car sounded great and looked great on paper but turned out to be a beat-up rust bucket. The salesman told me before I visited that the car had no rust, when it actually had serious rust damage including frame rot. It seems that their goal is to manipulate potential customers into visiting even if that involves lying. Apparently they want bodies on the lot because some of them will bite. Of course the cost to the customer of their lies does not matter. Buyer beware. My experience is consistent with what others describe in these reviews (at least the real ones). For details, read on. I am a fan of second generation Honda CR-V's and found an interesting one (2006 Honda CR-V EX (VIN JHLRD77806C041450)) at Mass Auto World via Carfax: https://www.carfax.com/vehicle/JHLRD77806C041450 I called and spoke with a salesman who identified himself as Nick. He gained my trust by stating that he was a fellow veteran. I told Nick that I was over an hour away so needed to make sure it was a good car before I made the trip to look at it. I asked if the car had any damage other than minor scratches and dings (which would be expected on a 15-year old car). He said that it did not. I asked if the car had any rust. He said it had NO rust on the body. I specifically asked about rust underneath, and he specifically said there was NO rust. I told Nick that based on his description, I should see the car. Again, he knew I would be coming from over an hour away. After a 90 minute trip through some awful Boston traffic, I arrived at Mass Auto World. And I immediately realized that Nick had badly misrepresented the car. First, the hood of the car was deformed in a way that looked like it had been pushed in from the front and had buckled. The front of the hood on the left sat high, and the rear sat low. Recall that Nick told me there was no body damage other than minor scratches and dings. But that was trivial compared to what I found next. Continuing my walk-around, I realized that Nick had blatantly lied to me about rust on the car. First I saw that the right rear door had rust bubbling under the paint, indicating rot underneath. Then I looked under the rear of the car (see the first attached image). The rear subframe, stabilizer bar, and lower arms were badly rusted, if not rotted. The second image shows frame rot under the front of the car. And the third image shows the rotted right pinch seam (top) and a rotted unibody rail. The pinch seam was so rotted that it literally disintegrated between two of my fingers. This is particularly troubling because it indicates that soon it will be unsafe to jack up the car as specified by Honda, and soon the car will not be able to pass inspection due to loss of structural integrity (I've been there). Nick was happy to let me drive over an hour to Mass Auto World based on lies. Interestingly, he did not come out to talk with me when I arrived. He knew exactly when I would be there because I called just before I left to make sure the car was still available. And one of his coworkers walked right past me in the lot when I was the only customer there. I think that once they saw me looking under the car, they knew very well that speaking with me would not have been pleasant or profitable. I had to rearrange my entire day to make this visit happen. Even worse, it wasted over 4 hours of my time. So now comes the obligatory "We're so sorry you had a negative experience...we're trying to improve our processes...Here's a Dunkin gift car to cover your gas." I'm not interested. Instead, I would like to know from the owner: Do you employ a "reputation management" company which provides fake online reviews? Do you encourage your employees or anyone else to post fake reviews? Have you ever responded to a fake review as if it was real?

If I could give 0 stars I would. If you want to feel respected, treated with courtesy, dealt with…read morefairly and Honestly, if you value at all your own time and peace of mind, do not do business with this company. Stay as far away from them as possible. They have the worst customer service in the history of the world. Borderline criminal practices. I echo other reviewers saying they felt treated "less than" and receiving minimal almost one word replies to inquiries, or no reply at all! They sold me a car withholding it was missing a part that caused it to immediately fail inspection, then they stalled for the duration of the warranty to do the quick fix, then 30 days after the easy fix the car majorly failed in relation to that part and they kept the car for 5 weeks. The Lemon Law didn't work b/c technically the problem happened 1 day after the 90 day warranty period, but had they not deliberately delayed for the initial 60 days, the failure would have been within warranty period. And then they lied under oath during arbitration. There are no words to describe how base their people skills and values are. One cannot fathom a company in this transparent day and age operating so conspicuously poorly and staying in business! Do yourself a favor, go next door to McLaughlin Cheverolet, they are really nice people!! Or literally shop anywhere but w this company.

Place is great. John is honest and fair. He gave my twice the amount the dealership quoted for a…read moretrade in, and then gave me a great deal on a Jeep. The Jeep needed the brake pads replaced a month after the sale, and he agreed to do all of the work at cost since it was shortly after the sale of the car. John is a great guy, and has treated me great even after the sale. Highly recommend working with him and his team.

I have purchased several cars from this dealer and always had good luck. The repair shop is much…read moreless than what you would pay at the dealerships as well. I went to Land Rover and wanted to trade in my used Mercedes toward a new Land Rover. The Land Rover dealer offered me $500 for my trade in. I knew that was crap so I went back to Auto, Etc. They gave me $5,000 for my trade toward a newer car.