do not do business with this mechanic. seth will rip off your money, tell you that you need parts,…read moreand doesn't put your part in. he charged me $500.00 and tried to get another $300.00 from me. if i didn't take my truck to alaska professional auto i would never have known that he never put my cv axles in. he insisted that he put them in. i'll let you judge for yourself? does those axles look new? douche...

From the owner: About Time Mobile Automotive Repair brings expert car care directly to your doorstep. We offer…read moreconvenient, reliable, and professional automotive repair and maintenance services—right where you are. Whether you’re at home, work, or on the go, our certified mechanics come to you, saving you time and hassle. From oil changes to diagnostics and major repairs, it’s About Time your car got the service it deserves.

Wow. Where to start? My husband and had driven from the lower 48 through Canada to Alaska and en…read moreroute, our propane heater took a beating (I blame the Dempster Highway). Of course it broke during the coldest parts of our trips, but fortunately, we found Travis at Advance Diesel Service. This guy is by far the best customer service rep for his industry I've ever met! Though he didn't have the very specific part that we needed, he helped us "MacGyver" together a few pieces so that our heater was finally working again! He refused to charge us anything, and even allowed us to hang out in his parking lot all day while we tried a few different options until we found one that worked! Bonus points to Travis because he also has the most adorable gray pup that plays with you while your husband and Travis figure out how to fix the heater. But seriously -- this guy was top notch, so friendly, and we can't recommend him enough!

Advanced diesel is one of the few places if the only place to have injectors, pumps and turbos…read morerepaired in Alaska and they do good work. You can buy somewhere ells but these guys rely spend the time with you to explain things and always take care of their customs. Especially with in house rebuilt stuff. They have been around along time and rely do quality up to date skilled work.

If you are looking for an auto shop that you can trust that will do quality work, I recommend Sand…read moreLake auto. I had read that they have new ownership, but when I brought my vehicle there, the owner is the same person I've known over the years. Trustworthy and quality work is the name of the game at Sand Lake Automotive. The front desk person was friendly and helpful. I just got a call two weeks after their repair work was done to see how things were going with the work they did, and it's going fine. That's quality customer service.

The driver's side windshield wiper on my daughter's car stopped working. We dropped in unannounced…read moreand a kind gentleman fix the issue promptly and without charge. I'm very impressed with this business. Absolutely taking my car there the next time I need repairs.

I have taken several vehicles to these guys. Mike is honest and fair and will let you know all the…read moreoptions to make an informed decision. They really take the time to lay it all out and let you know what needs to be done now and what can wait. Their shop rate is less than most in town and they do great work. They are very responsive in person, via text, and over the phone. I love that they send me a detailed explanation of the estimate and I can review it all before approving repairs. Overall this is a great shop with a great philosophy.

Honest and transparent with the repairs needed to turn off the error codes that we've dealt with…read morefor several weeks.

What great communication. Bonnie ( and the owner once)…read moreKept me informed as they cranked out some overdue preventative maintenance I chose to do on The brakes. I always trust that they'll do what I want. While keeping an eye out for other impending issues. I always opt for as much preventative as I can. Who wants a call from the spouse when you're out of town. " hey honey. The car.......@$%#... I don't. Trust Big O's My Dad did.

I want to give a huge shout-out to Bonnie at Big O Auto Repair…read more She took the time to clearly explain how these warranties actually work--something I wish had been done when I purchased my truck from Dodge Chrysler Jeep on 5th Avenue. Unfortunately, the warranty I was sold there can only be used through their service department, and dealing with them has been an absolute nightmare for even minor repairs. Bonnie stepped in and walked me through everything with patience and professionalism. Because of her, I'm now in the process of canceling that warranty and switching to one that allows me to use Big O exclusively. That peace of mind means everything to me. I've trusted shops like Big O Auto Repair before--my last truck lasted 20 years because I had honest, reliable mechanics who did the job right the first time, never cut corners, and stood behind their work. That kind of trust is hard to find. The team at Big O is exactly that--honest, knowledgeable, and genuinely committed to taking care of both you and your vehicle. I have full confidence that with their help, my current truck will go just as far. If you're looking for a place you can trust with your vehicle, this is it.

They upcharge about 100% on parts for no reason. $50 part on Amazon they charge $145. Just like all…read morethese kinds of businesses. Taking advantage of market ignorance.

I went in today for a variety of things I needed and had a ton of questions. Three different people…read morehelped me and they all were awesome and extremely helpful!!

This place is absolutely incredible! Honest, reliable, knowledgeable, and always willing to help at…read morea timely manner that best suits you! I would so certainly recommend these guys.

This place is a total waste of time and money. This guy is pretty much only competent to do the…read moremost simple of tasks. Anything more complicated, and he will go on and on about how you either don't need the repair or that he simply won't do it.

Worst customer service I've had in a while. Crappy attitudes from everyone in general and low…read moreavailability of products. I came in looking for some spark plugs and ignition coils that I had called ahead about a few days prior. After waiting for someone to come out and greet me for around 15 minutes, I was told by a snarky read headed young dude at the counter that "nothing is kept put aside after a day or two" and they didn't have all the parts I needed. This place just sucks all around. Go to the Napa on Fairbanks instead. They're super cool over there and will actually have the stuff you need. Oh! And when I went to pay for the parts they actually did have for me, I asked about a military discount because I'm active duty, and was angrily asked for my ID, which is fine but almost never happens anywhere else. Just saying

The saving grace for this two star review is based on one person, his name is Lee…read more Stacey actually was the first one to pick up. From the minute he picked up the phone I could tell this would not go down very well. Instead of addressing the customer first, the first thing I heard was him yelling about how the system went down. And how he wasn't printing anything because his computer does not print. That was certainly not expected. Being that I did some research on my product, I already had looked up the specs, knew the pricing, and new the part number. The only thing I had asked was if the part was on hand in their shop or if any of the other Anchorage Napa's had the part. He proclaimed it was hard to do with their systems being down that he will put me on hold to ask. Well he did keep me on hold. A few minutes later Lee enthusiastically picked up asking if I was being taken care of. I told him that Stacey was asking someone about a part and Lee quickly took charge. He also noted that the system was down, but said he could still check in another way so he then placed me hold. Just a few seconds later, Stacey came on again and said it would take 20 minutes because he couldn't do anything with the system being down. I said that was fine, Lee was also looking. All Stacey said was okay, and hung up on me. Really though? There is never a reason to be unhelpful, inattentive or rude to a customer. Especially one who (I think) is pretty pleasant and understanding. Thankfully, Lee still had me on hold. He let me know that the 5th Avenue location did not have the part on hand, however Dowling and Spenard did! And while my part was only requested my manufacturer, that they did have a Napa brand, with a 3 year warranty. He also let me know that there was a "bucket sale" going on. You buy a bucket for $2.99 and anything you can put in the bucket ends up being 20% off. Doing the math, bucket included, I end up saving an extra $30ish. Hell I'll search for anyway really to make a sale. Lee went above and beyond - between being super curious on the phone, searching for my part, finding a similar yet still compatible part for my needs, and also saving me money! I really could not thank him enough for being so helpful, and certainly let him know how much Stacey sucked. He joked that he hears that a lot. That's truly unfortunate.If I were to base my experience solely on Lee's poor service over the phone and Lee did not pick up, I would certainly take my business elsewhere. Lee, if I could I would give you all the stars on this review. But in general, I've certainly experienced better treatment at Auto Zone, O'Rielly's and half the time, at Walmart.

My wife got a flat tire at around 8:45 PM and I needed to get it in quick as not having the second…read morevehicle the next day would cause some serious time conflicts. I called them up at 9:00 PM and they were happy to make the repair.

The Best In Anchorage ! I needed an alternator replaced in my truck , I towed my truck in at noon…read moreand my truck was ready by the end of the day and the final estimate was lower than initially quoted . Never in my life have I had work done this fast and efficient ! I won't take my vehicles any where else !

My experience with Chaz has definitely been nothing short of amazing. From the day I took my car…read morefor an estimate to when I picked up my car, Ray had weekly updates for me and then Jourdyn for the last week! I wish I had taken a before picture, but they definitely did a great job with my car! Definitely 5 star service!

I took my vehicle over there because it had a couple little dings in the fender and asked for a…read morequote what I got back was a for parts labor, and it look like they up to charge me for the same thing more than once and my quote ended up over $2000 just for a couple little dings in the fender well I thought that to be unbelievable and took it to another shop to get a quote which they quoted me $700 and did a great job so I got the job done for a third of the price that Chaz quoted me I'm still upset about the quote I received, especially after the great job that the other body shop did for me for a third of the price Chaz was gouge me for I would highly recommend not going to Chaz