Wow. Where to start? My husband and had driven from the lower 48 through Canada to Alaska and en…read moreroute, our propane heater took a beating (I blame the Dempster Highway). Of course it broke during the coldest parts of our trips, but fortunately, we found Travis at Advance Diesel Service. This guy is by far the best customer service rep for his industry I've ever met! Though he didn't have the very specific part that we needed, he helped us "MacGyver" together a few pieces so that our heater was finally working again! He refused to charge us anything, and even allowed us to hang out in his parking lot all day while we tried a few different options until we found one that worked! Bonus points to Travis because he also has the most adorable gray pup that plays with you while your husband and Travis figure out how to fix the heater. But seriously -- this guy was top notch, so friendly, and we can't recommend him enough!

Advanced diesel is one of the few places if the only place to have injectors, pumps and turbos…read morerepaired in Alaska and they do good work. You can buy somewhere ells but these guys rely spend the time with you to explain things and always take care of their customs. Especially with in house rebuilt stuff. They have been around along time and rely do quality up to date skilled work.

If you are looking for an auto shop that you can trust that will do quality work, I recommend Sand…read moreLake auto. I had read that they have new ownership, but when I brought my vehicle there, the owner is the same person I've known over the years. Trustworthy and quality work is the name of the game at Sand Lake Automotive. The front desk person was friendly and helpful. I just got a call two weeks after their repair work was done to see how things were going with the work they did, and it's going fine. That's quality customer service.

The driver's side windshield wiper on my daughter's car stopped working. We dropped in unannounced…read moreand a kind gentleman fix the issue promptly and without charge. I'm very impressed with this business. Absolutely taking my car there the next time I need repairs.

Top notch shop. These guys know what they are doing…read more On multiple occasions I've gotten good news there. Who gets good news at the mechanic? They're honest, skilled, friendly and also hot lol Their shop rates seem decent too.

I have taken several vehicles to these guys. Mike is honest and fair and will let you know all the…read moreoptions to make an informed decision. They really take the time to lay it all out and let you know what needs to be done now and what can wait. Their shop rate is less than most in town and they do great work. They are very responsive in person, via text, and over the phone. I love that they send me a detailed explanation of the estimate and I can review it all before approving repairs. Overall this is a great shop with a great philosophy.

Had a great experience at Big O's. My truck kept throwing an engine code that other shops couldn't…read morefigure out. These guys had it diagnosed and fixed right away and I've it's been trouble free for weeks now. Couldn't recommend them more.

What great communication. Bonnie ( and the owner once)…read moreKept me informed as they cranked out some overdue preventative maintenance I chose to do on The brakes. I always trust that they'll do what I want. While keeping an eye out for other impending issues. I always opt for as much preventative as I can. Who wants a call from the spouse when you're out of town. " hey honey. The car.......@$%#... I don't. Trust Big O's My Dad did.

I can't say enough great things about Trailer Craft Anchorage! They worked on our Outdoors RV…read moretrailer. From the moment we walked in, everyone was incredibly friendly, welcoming, and genuinely cared about helping us. Their customer service is absolutely top-notch. It's rare to find a business that truly listens to its customers and goes the extra mile, but that's exactly what Trailer Craft did for us. Their kindness, professionalism, and commitment to their customers have earned our trust for life. If you're looking for a place that treats you like family and stands behind their work, I highly recommend Trailer Craft.

Without getting too deep in the weeds, what a crooked outfit. 3 axle boat trailer, one wheel hit a…read morecurb and bent the axle arm. They asked for an extra hour to measure the axle as they said they don't make them any more. Short story is they claimed they had to have one made and shipped up along with all new hubs and brake lines and the surge brake needed replacing, etc,. etc. They wanted to charge $4,500 labor, $2,750 shipping and the rest in parts, to the total tune of $14,500. I found the axles are readily available for $600 with $300 shipping out of Texas and all the other parts, (most of which are good) are available locally. Mentioned this to friends and everyone had similar stories of the same stuff.

This place is absolutely incredible! Honest, reliable, knowledgeable, and always willing to help at…read morea timely manner that best suits you! I would so certainly recommend these guys.

This place is a total waste of time and money. This guy is pretty much only competent to do the…read moremost simple of tasks. Anything more complicated, and he will go on and on about how you either don't need the repair or that he simply won't do it.

Worst customer service I've had in a while. Crappy attitudes from everyone in general and low…read moreavailability of products. I came in looking for some spark plugs and ignition coils that I had called ahead about a few days prior. After waiting for someone to come out and greet me for around 15 minutes, I was told by a snarky read headed young dude at the counter that "nothing is kept put aside after a day or two" and they didn't have all the parts I needed. This place just sucks all around. Go to the Napa on Fairbanks instead. They're super cool over there and will actually have the stuff you need. Oh! And when I went to pay for the parts they actually did have for me, I asked about a military discount because I'm active duty, and was angrily asked for my ID, which is fine but almost never happens anywhere else. Just saying

The saving grace for this two star review is based on one person, his name is Lee…read more Stacey actually was the first one to pick up. From the minute he picked up the phone I could tell this would not go down very well. Instead of addressing the customer first, the first thing I heard was him yelling about how the system went down. And how he wasn't printing anything because his computer does not print. That was certainly not expected. Being that I did some research on my product, I already had looked up the specs, knew the pricing, and new the part number. The only thing I had asked was if the part was on hand in their shop or if any of the other Anchorage Napa's had the part. He proclaimed it was hard to do with their systems being down that he will put me on hold to ask. Well he did keep me on hold. A few minutes later Lee enthusiastically picked up asking if I was being taken care of. I told him that Stacey was asking someone about a part and Lee quickly took charge. He also noted that the system was down, but said he could still check in another way so he then placed me hold. Just a few seconds later, Stacey came on again and said it would take 20 minutes because he couldn't do anything with the system being down. I said that was fine, Lee was also looking. All Stacey said was okay, and hung up on me. Really though? There is never a reason to be unhelpful, inattentive or rude to a customer. Especially one who (I think) is pretty pleasant and understanding. Thankfully, Lee still had me on hold. He let me know that the 5th Avenue location did not have the part on hand, however Dowling and Spenard did! And while my part was only requested my manufacturer, that they did have a Napa brand, with a 3 year warranty. He also let me know that there was a "bucket sale" going on. You buy a bucket for $2.99 and anything you can put in the bucket ends up being 20% off. Doing the math, bucket included, I end up saving an extra $30ish. Hell I'll search for anyway really to make a sale. Lee went above and beyond - between being super curious on the phone, searching for my part, finding a similar yet still compatible part for my needs, and also saving me money! I really could not thank him enough for being so helpful, and certainly let him know how much Stacey sucked. He joked that he hears that a lot. That's truly unfortunate.If I were to base my experience solely on Lee's poor service over the phone and Lee did not pick up, I would certainly take my business elsewhere. Lee, if I could I would give you all the stars on this review. But in general, I've certainly experienced better treatment at Auto Zone, O'Rielly's and half the time, at Walmart.

My wife got a flat tire at around 8:45 PM and I needed to get it in quick as not having the second…read morevehicle the next day would cause some serious time conflicts. I called them up at 9:00 PM and they were happy to make the repair.

The Best In Anchorage ! I needed an alternator replaced in my truck , I towed my truck in at noon…read moreand my truck was ready by the end of the day and the final estimate was lower than initially quoted . Never in my life have I had work done this fast and efficient ! I won't take my vehicles any where else !