Today (12/10/2015) I entered Bob's Music to peruse their instrument and effects pedal stock. I was in the store for well over half an hour without being greeted or acknowledged by any of the staff present. The salesman present was loudly bragging about getting a bottle of vodka for the evening to a customer, and didn't seem to care about much else. Soon afterward, the guitar technician entered the store with a six-pack of beer. The technician (who also didn't seem to mind anything happening in the store) cracked open a beer and began scratching lottery tickets behind the counter. I could not believe what I was witnessing!
I had a few questions about pedals that were well-answered by the technician, and I asked to try out a used delay pedal in the display case. When I questioned the price, he searched eBay for reference, and then gave me an estimate $50 higher than the average selling price on eBay.
After some frustration with getting the pedal to work, the salesman left to "find another power supply." The guitar technician then began kissing and hugging a woman in the middle of the sales floor, while I waited for a response on the delay pedal. After a few moments, the salesman said that they didn't have a decent power supply, and asked "are you actually interested in buying it?" I confirmed, and within a couple of minutes was told that the pedal was not in working order. I exclaimed that I was still very interested in the pedal (working condition or not) and asked what price they would be willing to sell it for. The salesman rudely responded, "nothing!" and stated he was going to repair it instead. I promptly left the store after this happened.
I sincerely hope that all customers are not subjected to this treatment. I was in complete awe by the open consumption of alcohol, gambling, ignoring of customers, and inappropriate touching by the staff. I will not be returning to this location and will ensure that every musician I know in the Plattsburgh area will hear of the awful experience I had at Bob's today. read more
