We had a fantastic experience with Mrs. Cobb's Plumbing. Brandon was absolutely exceptional from…read morestart to finish. He was incredibly knowledgeable, kind, prompt, and very communicative throughout the entire process. He took the time to explain everything clearly and truly went above and beyond to make sure the job was done right. It's not often you find someone so professional and genuinely caring about their work and customers. I would highly recommend Mrs. Cobb's Plumbing -- and especially Brandon -- over anyone. We will definitely be calling them again for any future plumbing needs.

Amazing service! Respectful, fast and professional. The job was done quickly and correctly. We have…read morerecommended them to family members who had great experiences as well.

I can't say enough good things about Working Dog. Throughout the years they've helped me through…read moresome crappy situations and are always kjnd and professional. They aren't out to take your money and have given me advice and guidance many times. Their rates are fair and the work is good. Keep up the good job Working Dog!

Prompt reply & great service. Professional & great price. Highly recommend them for all your septic…read moreneeds.

P&P never fails to exceed my expectations with fast professional service. Frank was my tech for my…read morelatest call and he couldn't have been kinder. Grease trap cleaned and all is well. I've been using P&P for many, many years and will continue to should another issue arises. Thank You, Billy B

Awesome. I can't say enough good things! Prompt, respectable and very customer oriented.read more

I have NEVER posted a review on any website. I'm a person who does the internet like all of us. I…read morewill tell you with the utmost honesty. Eric and his crew are simply amazing. An absolute true story! His professionalism, knowledge and friendly disposition. Is above and beyond the norm of site work completion. He is definitely so very qualified. Reasonable prices and his expertise in his field is simply perfect! I wouldn't even flinch to contact him for his services. or hesitate to refer my friends or anyone to contact him for an estimate.

I cannot say enough good things about Eric. I got quotes from several excavators when I replaced my…read moreseptic; Eric is the only one who came out and talked to me about what would happen. They were great with my kids watching and trying to "help." Eric completed the project ahead of schedule and on budget. I strongly recommend Eric to anyone who needs excavating services.

Not sure if still in business, Randy the owner passed away in December. He had worked at my house a…read morefew times and seemed exhausted. Great knowledge of septic systems and Tera lift . After a few unsuccessful attempts to contact I found obit for Randy . Good guy gone way too early . May God bless him with peace.

Beware, was quoted a price by Randy(owner) however after installation of new septic pump his bill…read morewas $530 more than his quote! he misrepresented the cost of pump, labor and hrs of labor. i will not only never recommend this company i will not use it for future pumpings of my septic either. secondly, Randy has a problem with communication or as he like to say when he doesn't show up the day scheduled, it's a misscommunication.

Bill and Kyle Thwait lead an outstanding Team of very hard working and exceptionally skilled…read moreworkers. I have had a lot of contractors from many trade work for me for upwards of 40 years and it is quite easy for me to say no company has ever exceeded my expectations in the way the Thwait company has. I highly recommend Bill and his Team to anyone (residential or commercial needs) who has an excavation / septic/ land management need. They work hard, smart and leave the job site in emasculate shape every day no matter how much they have to excavate to get your building or other site preparation project completed. For as long as I am on this side of the Earth, the Thwait company is my one and only choice for excavation work of any kind. Thanks for all you have done and we are not done yet! So I'll be calling soon. Chris Rottner Lake Placid

From the owner: Thwaits Excavating provides Excavation Contractors, Site Work, Drainage, Septic System, Site…read morePreparation, Leach Fields, Driveway Constructions and By Appointment Only to the Clintonville, NY area.

I'm stuck on the rating. I would give them a four stars for all the years we've used them in the 20…read moreyears we've lived in this house, however, yesterday's dealing with them really bothered me and I can't say I'm comfortable using them after this. When taking two showers after running a load of wash, our system started backing up and the shower water would start dribbling out the pipe where the washer drain hose goes into the septic line in the basement. Usually, it overflows and puts about 3 gallons of water into a bucket we put there the first time it happened a couple weeks ago. We'd just had the tank pumped last year and all was fine, so we called them back out to pump the tank and then discussed what our next steps would be. The driver, Frank, suggested digging out the outlet pipe and he and my husband found a collapsed section of pipe. He then suggested calling Drummac to have a camera run down the system to see if there are other collapsed sections. Money's an issue. We have some set aside, but not thousands. We called and the woman said the price is $125 an hour and that it usually takes no more than 1.5 hours and that we'd be charged $125 if it took less than an hour and that after that, we would be billed for the actual time accrued and not another full $125 if it only extended 15 minutes over it. We were fine with that. The guy came out and said he couldn't get past the collapsed part, that they already knew was there, and that until the pipe is replaced, they can't do anything. He then charged us 2 hours and 10 minutes though he was only here for an hour by that point. He said that they always bill the customer for driving time too. No one told us that on the phone when they gave us a quote. Had we been told that, we would have chosen a company who is a little more expensive per hour but doesn't start the clock until they come out to your house. We've now spent almost $500 with them and still don't know anything. He said to replace the pipe, they'd have to bring in excavators (our soil is sandy with no rocks) and that it would be $175 an hour, plus the hour driving to our house, and about $80 for the parts, a little over $600. He said it would likely take 3 hours but that the shop would get back to us with the full cost because he could only give an estimate. At that point, we started calling around again. There's another company who said they will come out, replace the broken section of pipe for $75 to $100, including labor, they don't charge anything to drive out to your house. Then he'll go down with a ball snake rather than a camera to see if there are other collapsed areas of pipe between the septic and the distribution box. He said he was shocked they don't have sections of piping on their truck so that they can immediately repair a crushed section of pipe and then continue the job rather than leave a homeowner hanging.

Update: Ended up paying Drummac $380 for an evaluation during a septic overflow. The technician and…read moresupervisor both stated our leach field was completely dead and needed to be fully replaced, leaving us stranded. We brought in a second opinion. It turned out the leach field was perfectly fine, the 1/4 HP pump had simply failed. We replaced it with a 1/2 HP pump, and the system drained immediately. Drummac completely misdiagnosed a simple pump issue as a multi-thousand-dollar failure. Buyer beware. __________________________________________________ Incomplete service and a lazy, flawed evaluation. I am incredibly disappointed with the lack of thoroughness and technical competence from this company. I had to do all the heavy detective work and troubleshooting myself because their teams failed to properly diagnose a potential structural issue. The Major Issues: 1. Incomplete Pumping: The original pumping technician only emptied the main sewage tank. They completely ignored the separate 1,000-gallon pump chamber, leaving it overflowing, above the alarm sensor levels, and actively causing an emergency alert. 2. Lazy Diagnostics: The evaluation technician who came out next refused to wait for the pump chamber to be properly emptied. They attempted to diagnose a complex hydraulic system while standing over a dark, flooded pit. 3. Flawed Logic: The evaluator simply disconnected the pipe union, watched water squirt out for one second, and claimed everything was "fine." All this proved was that the pump motor spun. 4. Ignored Critical Failures: Their rushed test completely ignored a potential failed internal check valve, heavy outside groundwater infiltration possibly leaking through the concrete seals, and the fact that the waterlogged hillside was actively looping water backward into the system. 5. Incorrect Explanations: The technician claimed the high overflow pipe from the empty sewage tank was dripping water into the pump chamber. It is physically impossible for water to climb up four vertical feet from the floor of a completely empty tank to drip into the next chamber. The sound we heard was likely actually groundwater leaking in from the saturated yard. This was a lazy guess by a technician who failed to do their job properly. We paid over $900 for what we expected to be a proper, professional service. Instead, we were left with an active plumbing emergency, an un-pumped tank, and a completely useless, lazy diagnostic guess that could have cost us thousands more in unneeded repairs. If you want a company that actually understands plumbing physics, data, and complete system diagnostics, look elsewhere.