Bob's is the only company I will ever call again. Josh McKnight came out on the same day we called and within 30 minutes he had my heat back up and running and for a really fair cost. I have complete confidence in them and I am so grateful for their promptness and professionalism. read more

We have had Bob's handle our heating and air system for over ten years. Recently, we were about to leave on a trip to California for six months when our thermostat malfunctioned. We were in a bind. Shawn came over within twenty minutes and fixed a difficult problem. We could always depend on Bob's to be there for us when we had a problem. These guys are great. We highly recommend them. read more

This August we had Bob's Heating and Air of Roswell come to provide yearly maintenance for our Carrier Air Conditioning system for the first time. We had selected him on the recommendation of a neighbor. In all the years of AC service, we never had a bill of over $235, including the year some time ago when we had the squirrel cage blower on our previous old AC replaced as a repair. The bill from Bob's was for $404.89! If you look at the invoice, you might say look at all the steps they took (which ought to be included anyhow). Except I watched and I am rather sure that many of the listed steps were not done or the diligence of those done. I never saw the thermostat checked, any temperature measuring equipment like an IR gauge for refrigerant lines, the cover was not removed from the blower enclosure. The list of things performed is likely just a form they attach to all the invoices. The list on my invoice has the wrong capacitor indicated - 70uF, not the actual 45&5uF that was replaced, supporting this suspicion. I mentioned that the outdoor temperature thermocouple was providing erroneous readings on the thermostat but that was never checked. It felt rushed. Compared to the performance of my previous AC service contractor (to whom I will being going back to), I was not impressed. The most outrageous charge was for a replacement capacitor - $189.89! This particular capacitor is a JARD 12788. Its price at the Supply House is $9.00! It's hard to find any run/start capacitor that is much more than $20. That is a $180.00 markup. The last capacitor replacement some years ago was nothing like this charge. I'll let you decide if this is the behavior of an honest and ethical business. The $90.00 for the external condenser coils seems rather out of hand to me also, particularly since it was done for no additional charge by the previous service contractor. The remainder of the outside unit is still grubby, including the fan blades, not that they said they would clean this; just pride of workmanship. I provided the new Aprilaire 213 filter ($60 at Amazon); one has to wonder what they would have charged. I paid the bill without contest, but wanted folk to know about my particular experience with Bob's. Yours may be different or you may be OK with all the above. No doubt they have happy customers. My recommendation would be to be sure in writing of what is included in the quoted base price and what the costs would be for possible extras before you agree to the service unless you know and trust your provider. Bob's may post a rebuttal which I will probably never read. Don't need to get into a he said she said debate. Just use your own discretion as you read it all. Live and learn. read more

Bob was responsive and honest about his response time. He had a lot of customers who were in worse shape than I was, so I wasn't scheduled immediately. However, once I let Bob know that I was beginning to experience degraded system performance, he moved me up the queue and had a tech out within two business days. The price was less than half of the quote I received from a large, well-known competitor in the area, and the work was done both quickly and efficiently. I cannot recommend Bob's Heating and Air highly enough! read more

Tech came out and offered lower cost alternative to replacing entire unit for $3500 that they obviously make a lot more money on. When I declined ALL COMMUNICATION STOPPED. Guess I know their REAL motivator. read more

We can't thank Bob enough. Literally the morning my Wife went into Labor our HVAC went out. He promptly responded, put a temporary solution in place, and worked with us on putting a plan together to replace the unit. I can see why this business receives 5 star reviews. Thank you. PM read more

Updated review, because Bob's reply to my first review is full of lies, right down to claiming he gave us a line of credit. Well, then, I must be paying a phantom bill on my Discover card every month, the one I used to pay for the unit in full. What he still fails to realize is that our issues lie in his lack of updates/communication/accountability, where we *constantly* had to contact him to cobble together a plan. His unprofessional reply on Yelp is the most contact we've had with him! I suggest anyone check out the hidden reviews. Now let me reply to his false claims. I always review honestly & I welcome anyone to contact me for questions. "YOU DID NOT FOLLOW OUR RECCOMENDATIONS to move the unit to the other side of the house..." This makes no sense. The only time he recommended the SIDE of the house was when initially deciding on a location for the unit. Upon inspection he decided to keep it at the BACK of the house on the concrete slab. HE NEVER RECOMMENDED MOVING IT TO THE SIDE OF THE HOUSE FOR THE NOISE ISSUE. The noise issue occurred AFTER installation. His story isn't even straight. "We suspected the existing concrete pad attached to the house (that we did not install) may be transmitting vibrations. (That's why we suggested moving the unit)." Yes, he did not install the concrete pad. No one is blaming him for that so what is the point being made? We ALSO SUGGESTED & AGREED W/HIM TO MOVE IT OVER a few feet off the slab as early as July. It took an additional 5 months for ANY progress. Then in October he actually said moving it was a "shot in the dark." "Multiple inspections of this unit were made by us and by other HVAC consultants including factory representatives I brought in from out-of-state. THEY ALL SUGGESTED MOVING THE UNIT (which you declined to do)." Lies. As said before, we agreed early on to move the unit. He sent someone who was going to ALREADY be in town to look at ANOTHER issue & not specifically brought in for us. If we wanted the noise gone WHY WOULDN'T WE AGREE MOVING if that's what he recommended? "Everytime the unit was tested and inspected it was working perfectly." THE ONLY ISSUE WAS THE NOISE, NOT THE AC'S ABILITIES. The noise didn't happen because as we told him it wasn't every time. We suggested he'd have to stay longer but he never returned. "In one instance you told Eddie 'Did you hear that? The unit just shook the house! He said 'No it didn't, I'm standing right beside you and I didn't even hear it start.'"I don't even know where to start with this blatant, secondhand account LIE. This was never said. "Factory representatives suggested we waited 3 to 6 months to see if anything actually surfaced in the unit that would make a noise. IT NEVER DID." We are not lying. He didn't take us seriously as he is proving with underhanded comments. We asked very early on, after the initial suggestion, for him to take it off the concrete slab. We *agreed* with him & still waited for six months. "Only after a mutually agreeable spot for the relocation of the unit was identified, we came and worked and moved the unit at no charge did the Phantom noise stop." That was ALWAYS the request. It wasn't about agreeing, it was about his lack of communication. It took six months to get him to move it and he wants to feel good he didn't charge us? And wait? The 'phantom noise stopped'? So it DID exist? Which one is it? How does he know? "Yelpers should also know that we fronted you the money to buy this unit when you did not have a way to pay because we felt sorry for you not having air-conditioning entering summer. We extended you a line of personal credit until you found a way to pay." The lies are breathtaking. YELPERS SHOULD KNOW HE DIDN'T GIVE US A LINE OF CREDIT NOR DID WE ASK FOR ONE. WE PAID FOR THE UNIT OURSELVES IN ONE PAYMENT! SEE PHOTO. "We understand that you wish to vent your frustrations here but your 14 paragraphs of diatribe designed to try to ruin our reputation with insults are not justly deserved. We didn't suddenly start giving one star service after years of being exceptional. I am extending your labor warranty an additional six months & we will see you in the summer to calibrate the A/C unit back to 100% factory standards as we promised." No thank you. He is unethical & extremely unprofessional. His reply is riddled with lies, is passive aggressive & condescending. I told the truth about *my* experience. That's it. My review is not designed to do anything but honestly inform about that. Not once did he apologize for the issues or runaround. Also, there's another one-star review for him from Aug. for similar issues. It's not just me. A word of advice to anyone: Humility/humanizing yourself goes a long way when running a business. So does communication. Lying does not. Spoiler alert: moving the unit off the slab DID fix the so-called 'phantom' noise. That's all we ever wanted. He never checked in to see how it went so not sure how he knows it stopped. read more

I bought my home this past July and the furnace was 23 years old and the AC unit was 15 so it was nearing time for both systems to be replaced. Bob services my parents' units, so I had him service mine as well. He immediately noticed that my compressor was busted and my fan blower was being way overworked and expressed the importance of upgrading to a new and more efficient system. Just replaced both systems and had new vents installed in the house - MORE THAN FAIR PRICE. There are lots of people in the heating and cooling industry that can do the job, but it's the people that you trust and have the level of knowledge that Bob has that keep you calling them back. I would recommend Bob to anyone. Very friendly, reliable, and gets the job done. read more

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ROSS PEROT REINCARNATED! Once upon time, there was a political candidate by the name of Ross Perot. The interesting thing about Ross is that he always came prepared and he was known for his charts and pointer. Well, he has been reincarnated in the form of Bob. Bob recently came by to give me an estimate to replace my air conditioning unit. Although I had done my research and had a general idea of what I wanted, I really appreciated the fact that Bob came well prepared with a binder that included his credentials, insurance, and licensing information along with everything you would need to know about air conditioning units. If you don't know, don't worry because he will give you all the information you need to make an informed decision. Personally, I love to see accoutrements, (folders, paperwork, business cards, pens, educational materials etc). That will move you to the top of the list real quick! That aside, Bob was an easy choice for the job because he gave a great presentation, had significant experience working with various companies in the industry and he is the company owner. I felt perfectly comfortable hiring him to do the job. I obviously made a good choice because my home is now comfy and cozy. The guys (fully socialized, pleasant) arrived on time, it was a seamless install that actually took less time than I had anticipated. Josh was one of the technicians who also did some additional work, (moving a vent, addressing an unrelated problem), for a nominal fee and it was greatly appreciated. So, here are the notes: 1. Take your time and ask questions, this is especially important if you are feeling overwhelmed with all of the on line information. 2. Do not focus on the least expensive unit, but the one that is most appropriate for your home and will keep you comfortable. Don't allow price to intimidate you because Bob's pric es werebetter than competitive because he does not have that crazy overhead or unnecessary staff. Bob answers his own phone. 3. Once the job is completed, Bob will come by and check in. Your paperwork, (invoice, warranty, registration) will be sent to your e-mail immediately. 4. Would I hire Bob again? YES! Would I recommend him? DUH! I just did!. read more

We purchased our home in Dec 1984. 15 years ago we replaced our complete Heat and Air system selecting one of the Huge commercial contractors advertising in the greater Atlanta area. We paid right at $10,000 for the system. A lot more in today's dollars. We constantly fought that system. They came out and re engineered the unit twice trying to solve our issues of hot in the summer freezing in the winter. We couldn't balance the house. Finally this year we'd had enough. I found Bob's Heating and Air on line, read Bob's outline of his experience in the business and his reviews. Called for an appointment. Bob was very responsive. We met the next day. I explained our issues and history of disappointments. He asked to walk the entire house to review the system. After a through inspection we met in the family room Bob looked at me and said "Your house isn't breathing" I told him that's what I've been telling the other company for 15 years. Air was not getting back to the Furnace/AC to circulate. Bob went into the basement with his crew. They walked the system, pointed at the ceiling and asked which room was up there. "The Living Room". We went back up into the Living Room to a corner by the hallway behind a 1/3 wall shelf unit. He said I need to cut a 15" hole in your floor right here. My wife of 55 years was a little nervous about having a hole in her hardwood floor. Bob assured us with his decorative sturdy grate we'll never notice it. We haven't, looks like it's always been there. Bob's Heating and Air gutted our system and replaced with their Lennox International system #A96US2V. A total make over. Considerable less than we paid 15 years prior. Our average gas bill during winter months has been $180.00. This last bill, which was our coldest month this year, was $77,00. I had to call Bob and tell him. We've had a house guest every Christmas for 5 years from NC. She always froze sleeping in the upstairs bedroom. She came down from her first night and asked what we'd done with the house she was very comfortable. The entire house is balanced in all rooms. Our home is 50 years old. It's had "That old house smell" for many years. Bob suggested we look into a REME-HALO unit by RGF. An Air Purification System. Two weeks ago Bob installed the Ultra Violet system. In three days of normal usage our home smells fresh as new 24/7. Another big thank you to Bob for his expertise. --- There's more. I've noticed a low base harmonic hum. I called Bob and asked if he'd come out and look over the system to see if could be the AC. He inspected everything felt it was not in his system and asked to see the Circuit panel. Down in the garage into a store room we went. I opened the panel. He took one look and said we have a major problem. Turns out the original builder installed a Federal Pacific Electric Circuit Panel known in the industry as "The Fire Box" Bob said we needed to change out the panel as soon as possible. I asked for a recommendation for an Electrician. He suggested a company he's worked with for 15 years. I called, they were out within 48 hours. I researched the FPE company and their losses. On average 2,700 home fires a year directly related to FPE panels. We are having the panel removed Feb. 20th next Wednesday. I'm retired from a Sales and Marketing senior management carrier over 50 years. I know how to judge people. I count Bob as one of the finest most knowledgeable people of his products and industry I've had the pleasure of meeting. He takes the time to fully explain his product and reasoning behind his decisions. He didn't go cookie cutter he designed my system to alleviate my issues of over 15 years of total frustration and wasted energy. I highly recommend Bob's Heating and Air Conditioning. I count my blessings having found the company and Bob Roy. read more

Responded promptly same day - it's been 24hrs and my 18yr old HVAC system is running smoothly. I was happily surprised I wasn't pushed toward a system replacement or maintenance subscription. Extremely helpful, honest, and fair prices. I would/will use again. read more

Our outside unit stopped working this afternoon. Bob was able to come by and fix it for a fair price. Very good service! I'd give him 6 stars if I could! read more

Last year Bob replaced the top floor AC and heater and made some duct upgrades he suggested. It operated so quiet and efficiently we noticed our bills dropped a lot in the last year and we have more air in some former problem areas. As a bonus the new unit didn't keep us awake at night like the old one did which was awesome. They replaced our second system this year just recently. After the results we had with the first new one, we are glad to say good riddance to our 20 year old main floor unit. We are very excited and happy to have super nice heating and cooling and looking forward to save so much money on utility bills for a second time! Thank You, Bob! read more

As great as you want service to be.... Earlier this week we thought we were having problems with our heating service and found Bob through Yelp. He was local and we were hoping he could check it for us. Luckily he had a spot open later that day and stopped by within a few hours. Bob took his time performing a thorough inspection of our system (nothing wrong!) and gave my wife a detailed explanation of exactly what services he performed. He answered all of her questions completely, always making her feel like a valued customer. He took the time to give his thoughts on our system and options we may think about, but never pressured us in any way. Since the system we have now is much more involved than the one in our previous home, it was so helpful to have someone so knowledgeable take so much time to explain it to us. On top of everything the price he charged for what amounted to an emergency call was extremely reasonable. It truly was an excellent service experience and we look forward to have Bob service our heating and cooling needs for years to come! read more

Bob is great!! Came to see us the same day and got the air conditioning working. He answered when I called and made it when he said he would...I highly recommend him!!! read more

Our first experience with Bob came in the middle of a big Atlanta snowstorm (okay, huge ... there was far more than an inch on the ground and it was getting worse by the minute); our furnace went out and space heaters just weren't doing the job. After looking through reviews and his website, we decided to call Bob and see when he could come out, fully expecting another night, at least, of icicles in the house. He came out on his way home from another stop and got the heat going again; ultimately, he replaced the unit. We've used him ever since as our HVAC guy ... he's "big name company expertise" in an independent business. Bob is very friendly and discusses what you need, what he can do for you, and gives you a quote resulting from that conversation. Prices are very fair and the service is excellent. Highly recommended! read more

I have an old AC/heater that causes different problems about every 3 months( freon, thermostat etc). Bob comes, diagnoses the problem, quotes the price and fixes the problem quickly. He is professional, super efficient, and friendly. I ask a lot of questions, and he explains them patiently. But most importantly, he doesn't create extra charges afterwards. If you have an AC problem, Bob is the man to call. read more

Never again. I regret giving this man my money. He is arrogant and unreliable. It took him months to fix an issue of ours after a whole lot of runaround and avoiding phone calls and text messages. He never expressed any remorse about his crappy customer service and ignored all complaints. Tell me, do you think waiting six months to fix a noise issue with no updates and lots of pestering that resulted in excuses to be an acceptable way to run a business? Because he does. read more

Bobs Heating and Air first replaced the AC and furnace in a flip home I did about 10 years ago. He did an excellent job and made some suggestions for making the unit more efficient by changing the ducts etc. Bob definitely has the knowledge and expertise in all thing HVAC! His price was fair and he completed the job on time. Bobs has been also been maintaining my own home HVAC the last 10 years. Last summer he told me it was time to replace the system. He helped me design a new system and add a 2nd unit in the attic for the top floor. He completely redid our system and it works flawlessly! It's the first time our home has been able to keep our home "cold" even in the dead of summer Also our bill dropped as it is so much more efficient. I HIGHLY recommend his company! read more

I was referred to Bob by a coworker. Moved into a new house 7 days ago and could not get the heat or air to run properly. Bob came out the same day I called, showed me what I need to keep an eye on and where all of the important pieces of the HVAC puzzle were in my house. As a first time home buyer, I could not be more thankful for Bob's expertise and his willingness to teach me what I need to know. Thank you, Bob! read more

My air conditioner stopped cooling in the middle of the COVID-19 when I'm stuck at home. I found Bob on yelp and thanks to so many great reviews decided to give him a call. My unit is very old and I'd been told I needed Freon, the old kind that is REALLY expensive, so I figured I would just replace the unit rather than spending hundreds of dollars to fix. Bob said he would come over (no charge for coming out) in a few hours and take a look. He said it might be something simple. All I needed was a new electrical panel. He could have EASILY sold me a new unit today, but saved me A LOT of money and bought me another year or 2 on my old unit. He is professional and very knowledgeable. He explained everything thoroughly and in language this non-mechanical mind could understand. I would recommend Bob to anyone! read more

Our heating unit stopped working, and I called Bob's Heating & Air. Mr. bob worked me into his busy schedule. He informed me of the issue, tole me of the different alternatives for fixing the problem, and he provided me with the quotes. Within a few hours, he had fixed the problem and had my house feeling all cozy again. Thank you! read more

We have had a great experience with Bob's Heating and Air with the replacement of our furnace and AC unit. Bob took the time to determine what was needed. He and spent time discussing the options and answering out questions. The installation was timely and the workmanship was excellent. He returned to explain the warranty and make final adjustments. I would definitely recommend Bob's Heating and Air. read more

Two for two. About a year ago I had Bob upgrade and replace my furnace and air conditioner on the main level of my house and it works great. The variable speed fan works like a charm, the system is quiet, the media filter and electronic air cleaner works great. So now the upstairs unit needed replacement. Once again, Bob delivered. The attic system was installed perfectly with a new thermostat and also media filter and electronic air purification system. Bottom line is I've got TWO state of the art high efficiency systems professionally installed for about the same money that some companies wanted to charge for ONE system. And for those super-techy folks out there, just TRY to stump Bob about his knowledge of HVAC systems. He worked for decades teaching and training installers how to properly install systems. He knows precisely how to do the job right and his installers do just that. My only gentle criticism is that Bob is a one-man shop so don't expect a whole sales team to show up or a dozen people routing your phone calls. When you call Bob's Heating and Air, you get Bob Roy, live, every time. If you want the best installed HVAC system for probably half what the big companies charge, Bob is the one to call. read more

Bob's Heating and Air - Attic install. Note the drain pan with float switch, neat wiring, Honeywell media filter and properly taped and sealed air box. - Heating & Air Conditioning/HVAC Near Me - Roswell, Georgia

4.5 stars. Bob's Heating and Air is a owner/operator business that specializes in HVAC installation, maintenance, and repair with a home office in the Roswell/Alpharetta area. This business is all about customer service. Bob is a great guy who answers his calls promptly and gives fair price quotes on his work. His workmanship is a breath of fresh air, as most service providers in America have no accountability as they fall short in quality. Bob is not the cheapest, but he does quality work at a fair price. And the real value equation is in his professional installations and his follow up customer service. We recently had a dehumidifier installed, the price was fair and the install was clean, exceeding my expectations. There was a misunderstanding about the final price after work was done and Bob was paid. Bob was actually proactive in coming to a mutually agreeable outcome. Such honesty and professionalism are rare in the service industry. I would highly recommend Bob's Heating and Air for all of your HVAC work. read more

Bob was a complete professional! The work was done on schedule for the price negotiated (which was VERY competitive). Bob even came out to make sure things were working to his satisfaction once we turned the system on for the season. read more

I know they have more reviews on Kudzu, but I use Yelp. I called, and Bob came out immediately. I know he was here much longer than anticipated, but he stayed until it was done...and I had air again! He was very nice and professional. Some women may feel uncomfortable if home alone, but you would not feel that way with Bob. I thought his prices were very fair, and I plan to have him back out to replace an AC unit for me. read more

Bob was recommended to me by my realtor. I am so glad she did! He came out on short notice and was very reasonable. Bob helped me out big time, since the HVAC is at my property in Atlanta and I have moved to KY. The HVAC was taken care of quickly and professionally. Thank you!! I would definitely recommend Bob. read more

We had some issues going on that we couldn't figure out the source of, Bob came out on short notice in the late afternoon and walked me through the likely causes, solutions, and stories of past clients and how they handled the situation. He also showed me the components of the AC unit, why certain things happen, and the best solutions and preventions. Other than doing a great job, he was incredibly professional, and really went the extra mile to try to help us. It was clear he does what he does because he enjoys it, and enjoys helping people, not just to get a sale (very fair pricing I should also say). 10/10 would recommend, and we will use them again. read more

Bob was absolutely fantastic in helping with my Heating/AC needs. I have used him for two homes and each time I have reached out he has gone out of his way to repair my issues in a timely manner. Of course, all my issues seem to come on a weekend or when the temps were below freezing and Bob was always there to help out. He has been fair and honest with me each time and I would highly recommend him if you have any issues with your heating and air needs. read more

I was have heating issues and called Bob's Heating and Air after looking at reviews on yelp. The issue stopped and I cancelled the appointment, unfortunately that was only temporary. I ended calling Bob again and he came out. He was able to diagnose the issue right away. He was very knowledgeable and personable. He also gave me some advice on maintenance of my unit. His price was very reasonable. He will definitely be my go to for HVAC issues. Highly recommend him 10x over. Thank you for the great service call. read more

Bob came out within hours of my calling him in the morning. He's very knowledgeable and goes out of his way to explain what's going on as well as simple maintenance remedies that you can do to keep your system working at its peak. He was reasonably priced and patient with any and all questions that I had. He even did a follow up the next day to check on the unit to make sure it wasn't any other issue. read more

I can't say enough great things about Bob. He answered the call immediately and came over that evening. Bob is very knowledgeable, professional, and really cares about the customer. His staff was efficient and did high-quality work. I'd recommend him to anyone! read more

I recently had the most wonderful experience with Bob Roy of Bob's Heating and Air! I was not a previous customer of his, but he came out the same day I called to say that my air conditionier wasn't working. After he diagnosed the problem, he gave me all my options and never pushed my to buy a new unit. It was clear, though, that after 19 years, it needed to be replaced. He had his installers put in a new a/c and furnace and then came out personally at the end of the day to check that everthing was working and that I was happy. This a/c is the best we've ever had in quiet, dehumidifying, and comfort. Bob is absolutlely the most knowledgeable HVAC guy I've ever spoken to, not to mention a super nice man. He went over and above in customer service for us, and I can't say enough good things about him. I would absolutely recommend him!! read more

We returned home from A SUNDAY afternoon Braves game and our upstairs AC unit was not working and the thermostat was showing 82 degrees. Bob's name popped up for Roswell AC repairs and he personally answered my call at 5:30pm on a Sunday. He arrived at our home within 90 minutes, immediately diagnosed and repaired our unit and the repair cost was a delightful surprise. It's so nice to have a local business that treats you like family and does business the way we all hope to be treated. Bob has many years of expertise in the HVAC industry and we will be a forever customer! I would recommend Bob with full confidence that you will be glad you called him and thrilled with the end result! read more

Bob was a hero to us! What seemed like a potential disaster was averted by Bob when he quickly narrowed down the problem and made his plan of attack. He found the issue in short order and our AC was back running again. His pricing was fantastic and I wouldn't hesitate to call him immediately when we need anything for our heating or air. Thanks Bob. read more

Bob is awesome he keep my old girl running. Recently I had to call for his help. He came the next day and did the work in the pouring rain. Look no where else for AC repair. Bob is your guy read more

Bob was excellent, He really did answer the phone when I called. He came out to assess our AC issues so quickly. He even referred us to a great electrician who came to fix the power going to our unit. Bob's services were very reasonably priced and he did everything he could to look at all options and not just make us buy a new unit automatically. We will definitely be using him our other AC needs! read more

Bob refused to return my repeated calls and voice messages for two weeks to replace my HVAC he originally installed four years ago. After repeated repairs and labor bills adding up to more than the cost of a new unit over the years (and failing to correctly diagnose the main problem in the first place) he finally declared the unit dead and said "there's nothing more [he] can do." Although it was still under warranty, it needed a new coil. Bob didn't want to fix it again and I didn't want to keep paying for fixes either. He suggested I contact LG to escalate the issue for an entire new replacement unit. LG refused to grant a replacement, stating that Bob didn't sufficiently troubleshoot when he called in to order parts. I went ahead and bought a brand new unit and called Bob to install the new one. Never returned my calls. Left me hanging. Completely unprofessional. I ended up using A Saylor Heating and Air, who knocked it out in 2 hours. If you're looking for a friendly, responsive and professional company, don't call Bob. Call Andy. read more

I found Bob on Yelp, and with all of the top notch reviews, I figured he would be great. And he was. Compressor stopped working, He was at the house in about an hour, He had the unit up and running and cleaned at a price I couldn't believe. Beyond that he offered me a lot of advice that would make the house more comfortable. (Things that he doesn't get paid for or have anything to do with). I appreciate that as much as the actual repair. Will keep his number on the fridge, I have a new "hvac guy" and someone that I am happy to share with my family and friends. read more