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    Bob's Garage

    5.0 (1 review)

    Services - Bob's Garage

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    8 years ago

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    Shelor Motor Mile

    Shelor Motor Mile

    (43 reviews)

    I drove my 2016 Jeep Cherokee from Northern Virginia to Radford yesterday, and when I hit…read moreHarrisonburg, it just started to feel really OFF. There was a terrible shutter to it, and it felt like it just couldn't get any power behind it. I couldn't fully explain what was going on, but I was TERRIFIED I was going to break down in Harrisonburg which is 2 hours from home and 2 hours from Radford. Luckily I made it to Radford, almost 6 months pregnant, with 2 kids and a dog, devastated that my Jeep was falling apart. I had it towed to Shelor because they're a certified Jeep dealership, and they told me the soonest they'd be able to look at it would be Thursday. I realized it was last-minute, and I was devastated to be stranded without a car, but I understood. However, today Bobby Coleman made sure they made time in between regular appointments to look it. I was still bracing myself for him to appraise it as needing specific parts and several days. I knew it was under warranty, and Bobby was incredibly kind and helpful. What completely blew me out of the water was that not only was he able to find the problem today (something had happened with my cylinder coil pack), he also happened to have the parts in the shop, so he was able to repair it--TODAY! My happiness doesn't end there. It was Shelor, and Bobby, who helped me through the process of contacting Chrysler to get it towed--for free because of my warranty! I went from being devastated and frustrated--I felt isolated without my car--to be on my way within 24 hours. Customer service like that is almost nonexistent anymore. I cannot stress enough how much I was anticipating the worst, and how quickly Bobby Coleman and Shelor made things SO much better. I am unashamed to say the dealership we purchased the Jeep from--Koons Tyson's Corner--has been an absolute NIGHTMARE to work with from the start. Dealing with Shelor has made me sad that I didn't purchase the Jeep from them! They were so incredible, and we are so grateful!

    Had appointment at 2:30. Didn't hear from Nathan. So I called 4 different times. Left VM and…read morecustomer service emailed him he never called me. I finally called again and talk to Nathan he stated haven't got the parts in. And haven't started on the car. I also spoke to Charlie which didn't want to hear nothing I had to say. Charlie was wanting just get off the phone and wanted nothing to do with fixing car. They both explained that if THEY cracked or broke the dashboard then I would have to pay for it. So they don't back up the work they do. Finally talked to Patsie and she explained would not be able to have car done till Monday. Had the appointment Tuesday at 2:30. Patsie stated late on the parts and they checked both in and reality only got 1 part. Very disappointed that Shelor does not back there work. There main concern was if I did business with them and where I got the car. I could not trust someone that does not back their work and only concerned about making more money and not taking care of customer.

    South Main Auto Service - Harley, Customer Service Rep

    South Main Auto Service

    (46 reviews)

    I contacted them on Tuesday January 21st and told them the issue I was having, Misfire in #2, #5…read moreand #7 cylinder. They told me to bring it in on Thursday January 23rd. We live out of state but my son goes to college at VT and I know nothing about any of the local repair shops. First let me start out with the good... They did get me in quickly and due to my employment at a local auto parts store I was able to bring in my own parts. I carried in 8 spark plugs, 8 ignition coils, fuel filter and fuel injector because I really didn't know what was causing the misfire. Got there Thursday morning about 0930 and they had a nice lobby for me to wait in until I could get an Uber ride. Later that afternoon, after not hearing from them all day, I called to get an update. This is when the problems started. They told me they replaced all of the spark plugs and ignition coils but still had a misfire in #2 so they did a compression test and I had almost no compression in #2 and I needed either a new engine or get it rebuilt. They then told me that the #2 spark plug was missing the end of it and the strap (pictures attached) and it is more than likely the cause of the damaged the #2 cylinder and loss compression. My question to them was (and of course no answer was given) and still is, with the #2 spark plug damaged that bad, why didn't they do a compression test on the #2 cylinder before they did a complete tune up on a damaged engine??? Seems like they are just parts replacers instead of being able to diagnose a problem or problem solve. I know have a freshly tuned up, $600 for parts and labor, damaged engine that will probably have to be rebuilt. Had they done a compression test on the #2 cylinder as soon as they saw the badly messed up spark plug, I would have told them to just leave it and had it towed back to NC instead. Be careful that they dont just replace parts and you pay a lot of money and still have a messed up vehicle.

    TLDR; do not come here unless you want to spend $800 when you didn't have any issues before going…read morein. they scam young females. I wish I could give this place negative stars. Went in for a state inspection on my car. They called me saying my front and rear brake pads were completely worn down and they were asking $800 to put new brake pads in. I said no and they slapped a big ol "rejection" sticker on my windshield. Took my car to another shop for a second opinion the next day.. there was absolutely nothing wrong with my brake pads. My car is 2023 and has less than 22,000 miles on it. These people tried to scam me out of $800 for shit i did not need. They take advantage of young females. DO NOT GO HERE. absolutely flabbergasted that this place is still in business

    Bob's Garage - autorepair - Updated July 2026

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