They guys are awesome to work with thanks for always tanking care of me and making sure my business…read moreis. Up. and going keep up the great work.

shaws was good help I really got inpatient about things they were able to fix the stuff I need…read morethank guys

I hate giving 1 star reviews, but I had a terrible experience here and don't want others to go…read morethrough the same thing. When doing your tax return, they send you a HUGE overwhelming packet that you have to fill out for them. It takes a ton of time.. almost a similar amount of work as it would've taken just to do the returns yourself. I understand that they need to gather all the information, but it was daunting. Then both my dad and I got the packet back to them well before their deadline...and the communication was terrible after that point. I felt like I never knew what was going on, my questions took forever to be answered, and they were so backed up that they asked my dad if he could file an extension because they couldn't get his done on time! Even when he got it to him by their deadline. It was so frustrating. I had previously got a quote for how much it would cost, and they told me they wouldn't go over about $800 and that it should be much lower than that even. That seemed super high ($450 is more typical) but I went with it anyway because I didn't have time to find someone else. When the invoice came, they charged almost $1300! WAY higher than I've ever paid for taxes. The same thing happened to my dad. Luckily I got them to take that amount down since they told me they wouldn't go over $800 initially, but it still seemed outrageous. If you do anything, make sure you get a quote initially so you can protect yourself when they try to charge you an arm and a leg! I'm now using a new accountant who is world's better, and he's informed me that Adam's & Petersen did something wrong on my return last year. Now I just have to hope the IRS doesn't decide to look at it. It's incredibly frustrating when I spent so much money and they even messed it up. I'm so glad I didn't use them again. I've worked with a lot of different accountants and every other one has been a world's better experience. Please save yourself a lot of frustration and find someone else.

I was (past tense) with AP CPAs for over a decade. But it's just gone down hill as they've grown…read more Their process is cumbersome, at best, and their costs are high. The last few years they've also shifted to holding your tax return hostage and wanting payment up front, but NOT telling you even how much that is. The messaging is very passive-aggressive, like "here is your tax return, we won't file it until you pay us" and then they don't explain how to make a payment, other than "go to our website." Yet, on the website they want a customer ID and the payment amount, which, they didn't tell you! I had to drag that information out of them. It's crazy. On top of that, I did virtually all of the prep this year, giving them everything in an itemized spreadsheet and ready to go. They just had to do some data entry. I didn't even have much complexity to things this year. Yet it's a $1250 bill -- checking online for industry standard rates and it's still in the $750-$800 range, so I'm not sure how they even can justify such a thing. I asked them for an accounting of the time spent behind the cost, and they refused to give it (ironic, I know, from an accounting firm), and instead said maybe I should just find somebody else next year. Well, that was already my plan. Being told to take a hike for having the gall to ask them to account for where their costs are coming from, the rising costs, difficult to use website, lack of transparency on costs and billing, and overall: it's just not worth it anymore. All that being said, I think all the individual people there are pretty nice to work with, and I feel bad with such a negative review. It's just that the overall experience in the end is frustrating as all get out. Not to mention the high cost and lack of transparency in billing.

They haven't helped me with anything. About 6 agents all gave me conflicting information. I…read moreoriginally filed online, but had to talk to local office. The IRS told me to cut my losses and go with someone else. It would take all day to fully review how incompetent they are.

Second time visiting this location. The first time was business as usual. Me and my husband and 2…read moretoddlers and brand new baby came in and was very impressed. The lady up front took it upon herself to take our kids up front to color and play with toys and really occupied them. She was so nice and let them pick from a grab bag of toys that she had. I could tell that she had kids and grandchildren. It was so helpful because our toddlers started to get restless after 2 minutes. You know how little kids can be. Her taking them under her wing made it easy for us to talk with our tax professional and get it done with less stress. Thanks a bunch. We will back again next year.