Clean, fast, pleasant, competitively priced, products suffice. I am not sure what else you could…read morewant out of it. I don't think any of them wear a bra and their sign is red.

They did a professional job.. no waiting room, just sit in your car and the technicians come to…read moreyou. Veterans get a 15% discount and offered me the discount after seeing my license plate. I didn't give them five stars because they didn't reset the oil change reminder notice.

We were visiting from Vermont and started having car trouble to the point that we were unsure if we…read moreshould drive the vehicle home. I noticed online that Kittery Point Service had morning walk-in hours, so we headed that way first thing the next day. The cost was reasonable and the crew were professional, friendly and efficient. We ended up needing further repairs and left for a dealership but were thankful for the time and attention we received at Kittery Point Service. Highly recommended.

Friendly, efficient quality service!…read more I've had our cars serviced here for quite a while. My experiences have always been vey good. Definitely recommended

Wanted four new tires and an inspection, that's all. They charged me for the tire protection plan…read moreand failed me due to one of the numbers on one of my plates peeling. I know they don't make the rules, but I also know they have some discretion here. Ludicrous that this is a safety violation. Emailed them about the service I didn't ask for, waiting to hear back. Competitive pricing on the tires, so there's that. Overall, wouldn't recommend.

I brought my tire to this regional establishment trusting in their knowledge of tires . I had a…read morenail in my tire with a fast leak and was spending the night in Portsmouth, NH to celebrate my sister's birthday. While visiting Portsmouth, Sullivan Tire told me I needed 4 new tires and I had 5/32 the tread left. I knew they were full of s$&@ because I had no indication of tire wear from my regular service providers. But as a woman with 3 small kids in tow they saw an opportunity. 2 independents have said i have plenty of tread left and my plugged tire works great. This location is crooks.

People there are a courteous, friendly and willing to do whatever it takes to get the job done on…read moretime and on budget highly recommended

Had my car in for an inspection again- had the information requested ON THE DASH... got a call a…read morefew hours later that they cannot find the information ON THE DASHBOARD- arrived back at Autoworks to get the information OFF THE DASHBOARD and walked it into the office. The response was "didn't feel comfortable looking at the information". ON THE DASHBOARD!!

Went to the Woodbury Ave, portsmouth location for an oil change. Manager came out and said "got a…read morephysical card?", I said "no we have a​ fleet account, you have our card on file!". He went on to say that he's had problems with us before and because of identity fraud, we need a card, so I told the office, they suggested the Seabrook jiffy lube, I went there, got an oil change, told him of the portsmouth fiasco, and he said "come back here anytime!" Long story short, I suggested Valvolene instead, probably nicer service! Either way. I will never take my personal cars to the portsmouth location again and will convey the same to friends and family.

I wish zero stars was an option. As I pulled in for the fifth time this week to try and get an…read moreinspection, with the inspector leaving early the other 4 times, I pulled in 5 min before their opening time to an attendant telling me it will be 3 hours. I said hey I was told to come back at 8am sharp today, he scoffed and said you have to get here sooner than that. After then stating "well this is my fifth time trying" he literally said "well looks like its going to six now" No. it actually wont be 6. Dont go to this place. they take zero pride in customer service and have absolutely no interpersonal skills. If i could use some profanities i certainly would right now.

I just finished my First transaction…read more New exhaust...a great triage of some other areas, that they recommended ...I just wait. The price was half, of what I budgeted! Great use of txt - to convey a work order. Job completed in a day.

This place saved us!! Our muffler fell off on i95s and every single place turned us away except…read morethese guys! Not only did they accept us spur of the moment, they were polite and friendly to two frazzled travelers.

Dow's Automotive is consistently top-notch in every aspect of automotive repair…read more Friendly, knowledgeable staff Expertly skilled technicians Impeccable integrity Flexible scheduling We've been getting our cars serviced here for years and highly recommend Dow's Automotive.

This repair shop is above all on service, customers satisfaction, quick delivery and last but not…read moreleast customer satisfaction. I was in the collision business for over 47 years and I now good repair shop when I deal with one. John (owner) means business and he keeps the customer informed of the repairs so that there are no surprises at the end. John had all the replaced damaged parts so that I could see what he did. I highly recommend Dow's Automotive Services Fair prices and awesome service. It is nice to know that you can trust your car to someone who will repair it the right way and that you are not getting ripped off! Keep it up John!!!

HIGHLIGHT of REVIEW: Not 1 but 2 guys worked on my car so I could get the extra maintenance items…read moredone on my car to make a meeting on time to see my friend! Wow! This is not my first rodeo for car service/maintenance and this level of service means a lot when time is money and car stuff can be expensive. Please note I lucked out coming in on a quiet Sunday. And yes! They are open Sunday when many places are not. Good price for a full synthetic oil change! They're price was better than Valvoline who I went to last time but for almost the same price I could get full synthetic which lasts an extra 2,000 miles! And a nice bonus was the guy showed me the car fax report on my car so I could see that despite my memory I do keep up on top of the car's maintenance and health. They can't print the reports but he could show me the report on the screen.

Fool me once, shame on you. Fool me twice...? Ouch…read more Yes, we trusted VIP Tires & Service in Portsmouth, NH a second time. We felt certain that our previous poor experience - in June 2023 - had been a fluke. This time, VIP seemed the most convenient location for what we thought would be a quick repair: My husband saw coolant leaking from the right front side of our Honda CR-V. We assumed it was a reservoir issue. Worst case, the thermostat housing might need replacement. RepairPal and at least one other car estimate site suggested that the repair, including labor, would be between $647 and $779. Of course, we hoped for less. My husband arrived at VIP in Portsmouth shortly after 8 AM; the repair bays seemed already filled. However, the VIP mechanics were able to look at the car within about an hour. They said that the problem was related to the tubing connection between the reservoir and the thermostat. The estimate at that time was less than $500; my husband recalls it being far lower, but he's not sure of the exact figure. After that, they told my husband that they were shopping around for the best price for the needed parts. Unfortunately, many of those resources were hours away from Portsmouth. At 3:35 PM, my husband email'd me that the necessary part/s had finally arrived, and they'd begun work on our car. According to the receipt, the work was concluded and our car was out at 5:24 PM. The bill came to $1197.63. Of that, the parts came to $420.63; $849.00 was for labor. That's nearly $100 per hour for every hour that my husband was in the waiting room, even when it did not appear that the car was being worked on. Maybe all of this is fair or even a great, low price for the work that was done. Neither my husband nor I have the necessary automotive background to be certain. Past labor costs were never that high. But one thing that is certain is this: We'll use sites like RepairPal in the future. They'd not only quoted us a price nearly half what VIP in Portsmouth charged us, they also gave us the name of a nearby, certified mechanic who'd honor that quote. UPDATE: Colleen C. at VIP replied promptly. Here's part of what she said, "When it comes to our pricing, we follow what's called book time or book price... Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop. So if the repair takes our technician longer, you're not charged more. And if it takes less time, you're still only paying that fair, consistent rate. You're never billed for time your vehicle isn't being worked on." That's a contradiction in itself. On one hand, she says, "Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop." But then she says, "You're never billed for time your vehicle isn't being worked on." (And yes, I noted the EM-dash in Colleen's reply; it's often a red flag indicating an AI response.) As I said in my initial review, it appeared that VIP had called around, looking for parts necessary to repair our car. They weren't able to work on our car until late in the day. That's fine. However, the actual car repairs seemed to take about two hours. But let's say that VIP _had_ actually been working on our car every hour it had been in the shop... almost nine hours. The $849 labor fee meant a labor charge of nearly $100 per hour. To us, that seems stunning. Worse, it's far longer than our vehicle was worked on. Even if we say that it took VIP an hour to diagnose the issue, plus an hour to find a shop with the necessary parts, and then two hours to make the repair... that's four hours, adding up to $200/hour in labor charges. That labor charge is why we won't trust VIP again. The numbers just don't add up, nor does their explanation. UPDATE #2: By sheer coincidence, we were at the post office when a VIP staff member, Favian, was there. He explained quite a bit, including the extra work that had increased the cost of our repairs. So, I have - with some uneasiness - changed my review to 2 stars. Favian also explained that VIP's standard labor charges are $170/hour. That's stunning. Our regular mechanic in Orlando, Florida, doesn't charge anything close to that. UPDATE #3: We discovered that the hood release had been broken while our car was at VIP. Now, to check the oil level, etc., we have to push our fingers under the hood and find the latch to open it. So, this review is - once again - one star. My husband and I are still unhappy that we were given an estimate of less than $500 for the repair, and then - with no warning - given a bill of over $1100. For that reason, plus our 2023 experience at that same VIP location, we will not return to that shop.

Work done well and at a fair price. Puffer is experienced and thorough explaining the needed repairsread more

Recommended, but fell very short of expectations. " Figuring the price would be around the usual…read morelocal businesses and certainly less than a dealership, "Hey, while changing brakes, change the battery, too!" Big mistake. Paid more than double the price for a battery. Had to go back for a loud noise as we drove home to have it fixed. First experience and our last. Found out the hard way that there's more negative than we realized including holding a customer's car hostage, driving her to a bank for payment and forced her to have the work done. We have rights to choose who does work. This woman did not. Ultimately, the battery they replaced failed within a year. We knew it would cost more for a "free" battery replacement (within battery guarantee) for installation so we bit the bullet and paid a reputable company to replace the battery, again.