1. Puffers Automotive

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Kittery, ME

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Puffers Automotive

4.2 (19 reviews)
Open • 8:00 am - 5:00 pm

Services - Puffers Automotive

Bumper repair

Auto frame testing

Rear-end damage

Puffers Automotive Photos

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Recommended Reviews - Puffers Automotive

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4 months ago

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2 months ago

Prices are very high. Rotor, caliper, pads for only one side, not the full axle was over $650. Took advantage because I was in a jam.

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3 months ago

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1 year ago

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1 year ago

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5 months ago

Work done well and at a fair price. Puffer is experienced and thorough explaining the needed repairs

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2 years ago

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2 years ago

Owner has bad temper, loves to swear and yell as loud as he can. Not a pleasant man at all.

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2 years ago

Great service! Friendly interaction. Had tires replaced, A/C repaired, oil changes, inspections.

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2 years ago

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2 years ago

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6 years ago

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3 years ago

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4 years ago

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6 years ago

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6 years ago

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5 years ago

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8 years ago

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8 years ago

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Review Highlights - Puffers Automotive

“We called Pierre near closing time and told him we were from out of town and asked when he could have a look at our car.”

Mentioned in 9 reviews

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Mirror Image Automotive

Mirror Image Automotive

(25 reviews)

Without a doubt best customer service and attention to detail of literally any business i've…read morepreviously interacted with. Jason is friendly, honest, thoughtful, fair, and extremely skilled. The receptionist (never got her name) would call to update me on my car and it's progress multiple times throughout the week, and had an air of kindness and warmth that rivaled that of some close relatives. The finished product (repairing smashed tail light and dented/scratched metal) looks somehow better than it did when I first got the car, and only took 5 days, which is exactly what Jason had estimated prior to receiving the car for repair. Outstanding communication, efficiency, and overall work, the finished product far surpassed my expectations as did the customer experience. My Volkswagen and I thank Jason and the Mirror Image team very very much, and I will be telling everyone I know about my experience. Thank you!!!! - Jack H

Jason goes ABOVE AND BEYOND !! I am a business coach, and all I can say is if all business owners…read moreran their business with the attention to customer service that Jason does, I would be out of business. My son was in an accident, and we had the car towed to Mirror Images from a referral from another happy customer, and I feel so blessed to have ended up here. Jason thoroughly explained everything to me and even helped me understand how to work with my insurance company. I cannot say enough great things about how much time and care he put into making sure I understood all that was happening. I highly recommend Mirror Images for your autobody work. I give him a 10+ out of 5 stars. THANK YOU so much! Kim

Steve's Auto Body Repair

Steve's Auto Body Repair

(3 reviews)

They did a great job on my car. I hit the antenna coming out of my garage. They did a perfect job…read morefixing it. It looks like new. They had to take the dent out. And paint that area. Definitely 100 % recommenced!

This review is long overdue, but it's grated on me so I need to get it off my chest. In 2015, I…read moregot caught in a golf ball sized hail storm. It dented up the top of my cab and hood on my '09 F250. I brought it to Steve because he had been by next door neighbor and I'd had him do work in the past which was excellent. He contracted out the hail damage to an outfit that specialized in hail damage. The hood came out good, but whatever they did with the cab roof, it lost all of its structural support. This was evident the first time I drove through a car wash. I thought the roof was going to cave in, and it left creases. I also had Steve replace my tailgate. When I tow my boat, I keep my tailgate down. Shortly after leaving my driveway, with boat in tow, I heard a bang. Once I stopped and looked it over, I noticed that when he replaced the tailgate, that he also replaced the support cables. The original cables had spring lock tabs to prevent the cables from coming off. When he put the new cables on, the spring lock tabs weren't replaced/reinstalled, so when I went over a small bump, both cables came off, and the tailgate hit my trailer ball and left a big dent. I brought it back, but he wouldn't make good on it, even though it was his fault. We all make mistakes. He should have owned up to it and fixed it, but he didn't. Pretty dissapointing service, especially for a former neighbor and repeat customer.

Portsmouth Auto Body Center - The best paint and body work in town!

Portsmouth Auto Body Center

(30 reviews)

I don't usually write reviews, but felt like I had to after my experience. At first I thought they…read morewere very nice when I stopped by to have the estimate and decided to go with them. I had minor work to have done on my front bumper. They advised me it would take no more than 2 days, so I found alternate transportation for those two days only. I dropped my vehicle off the friday before they were going to work on the car. That Tuesday I had called to see if it was ready for pick up and they stated it had just gone into paint and should be ready the following morning. Since I'm a working mother and my husband commutes over an hour in the opposite direction, this was already an inconvenience. However, it was only an extra day, so I figured something out for transportation. At my lunch break, I called them to make sure it was ready and they put me on hold for 15 minutes, and Dave who picked up the call was very rude and told me it just came out of paint and to call back at 4. I had called back at 4 and was placed on hold again and then Dave told me it was just done with paint (third time I was told this) and that it should be ready tomorrow. I expressed to him that I needed to know if it would truly be ready the following day as I"m running out of options for transportation and he gave me an attitude. Finally, it was done being painted at 4pm on that Thursday! The work looked good, so that was the only reason for the 2 stars. I would have been more understanding and pleased if they didn't give me the run around. I would have been more understanding had they called me on Tuesday and said "hey, I'm sorry we are running behind it looks like it's going to be an extra two days".. but the fact that I had to keep calling and they kept telling me it had just come out of paint was really irritating. I will probably never go back to Portsmouth Auto Body based on the poor customer service.

They offer great service. Honest repairs, at a really good price. I have been going there for years…read moreand highly recommend them.

Key Auto Center of Portsmouth - Key Auto Center of Portsmouth

Key Auto Center of Portsmouth

(8 reviews)

The only reason this place gets 1star is because the gentleman I bought my car from was superb. If…read moreyou're looking for a cheap car with no frills service and one of the dirtiest dealerships I've ever seen, then you'll love it there! The management at this establishment is A JOKE. The GM, Pete, is probably one of the most patronizing unprofessional people I have ever come across. He is the reason why people hate buying cars. Right after I purchased my car I noticed an alignment issue where my car was pulling to the left. After several phone calls with the GM, finance manager(ridiculous, right?) and service, my car was dropped off several times over a 3 week period for them to finally fix the problem. After all was said and done I cancelled my service contract with them because I don't ever want to go back to deal with that place again. I have to add that once Brian joined them as their service manager my car was fixed promptly and most importantly, correctly. Do yourself a favor and go elsewhere.

This place was a super friendly, genuine, dealership. Patrick was amazing and shot straight with…read moreme while maintaining a professional demeanor. Brandon in finance was polite and honest and genuinely thrilled for me. The car is great, clean, and I am 100% satisfied. The other review on here is from 2013. I am not disputing that there may have been issues at Key in the past. I wouldn't know. But I can say that now, in 2016, my experience was a refreshingly easy and honest one.

Puffers Automotive - bodyshops - Updated October 2026

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