Had my car repaired here in September. Service was excellent! Brittany was so helpful and did a lot…read moreof work behind the scenes talking to my insurance company. Would highly recommend Collex.

Professional work and superior customer service. Brittany is terrific! Unfortunately, I've needed…read morebody work several times in the past few years and every time I've had excellent experiences .

I brought my Honda CRV to Peters Bump Clinic to have body damage repaired from a truck swipe to the…read moreside of my car. I also got quotes from two other repair shops. The prices and hourly labor rates were all about the same. The work was primarily bodywork. They had promised me that the work would be done in a week, which proved optimistic. They also had a hard time getting back to me with the status. They did an excellent job communicating with my insurance company and car rental company, and were generally courteous and cooperative, but were weak at returning calls. Where they really excelled was in the quality of their work. This is why I gave them the 5 stars. The work was meticulous. They even went above and beyond repairing a few scratches that were not part of the original work. I would recommend them without reservation.

bad experience with office staff. went in for a fender bender estimate…read more very unprofessional and rude. Went elsewhere.

I highly recommend Ken's…read more  I purchased an after market roush front fascia/ bumper and needed it painted and installed on my red 2015 GT Mustang.  I wasnt sure where to have the bumper installed.  I saw several good reviews on Google and another on Yelp, so gave Ken a call.  From the very start Ken asked good questions about the bumper, and my car over the phone.  He worked within my schedule to set an appointment and view my car at his shop.  Ken also provided a solid estimate in advance which was in line with the reasonable prices I had researched online for paint and install of a bumper. Long story short.  Ken not only painted my bumper a factory match and quality but he also was able to create a custom fog light delete which was necessary in order to retain the adaptive cruise control and collision detection features on my style mustang without me having to purchase another style of aftermarket bumper or mustang package.  Credit to him for coming up with that idea.  Saved me a headache.  He knows his stuff. My car was done within 3 days and Ken kept me updated the entire time.  He not once tried to sell me anything extra and was very down to earth.  He even touched up my rims which got rid of my parking nick's and scrapes and didn't ask for a cent extra.  Ken kept my car looking good.  Overall great service and experience! I typically do not write reviews but I'm very pleased with the work Ken did on my car and have no doubt about going back and/or recommending him to anyone who needs body work.

WORST experience ever. purchased a vehicle for my son and it has nothing but issues! Stay away from…read morethis place!!!

Friendly and professional staff! My car was repaired in the promised time frame given at the time…read moreof drop off. Was pleasantly surprised with the work done and the detailing they did on both the outside and inside of my vehicle. I felt like I had picked up a brand new car! I would recommend them for sure. I hope I never need body repair again but if I do, Ventura is where I would take it.

Great service - great pricing - and a high quality of work. Highly recommend using Ventura Auto…read moreBody if you need body work

I had my 2015 Dodge Challenger SRT towed here after a pretty bad front-end collision. Being new to…read morethe area, I immediately felt comfortable bringing my car to Archstone after a brief phone conversation with Danny. He mentioned that the owner, Herman was out for the weekend but would be back on Monday. Herman contacted me on Monday after my car was towed to their shop to discuss the timeframe and details of the job. I was quite concerned and wanted to make certain the job was done right! Herman worked with my insurance company to make sure I received OEM parts for my car as he explained that the insurance company had only provided an estimate for aftermarket parts. Herman kept in close touch throughout the 3 week process of having my car repaired. I was also very concerned about the vinyl hood covering and he made sure he took it to a shop that did the job correctly instead of trying to "fudge it" himself. My car was ready the week he promised however there was one small detail that Herman took care of immediately after I brought the car back for him to correct the issue. While I was there he custom painted some trim for me and applied it to my car. My experience with Herman and Archstone Auto Body Inc was outstanding and I feel all of the "details" were take care of. I Highly recommend and would go to this body shop again if necessary.

My experience with this body shop was very disappointing. After my accident, the repairs took a…read morelong time. When I got my car back, I found several problems, including peeling paint, loose windows, and poorly installed doors that made rattling noises. I had to return my car multiple times because every time I picked it up, I found new issues. When I complained about the peeling paint, they gave me a small bottle of touch-up paint and told me to repaint it myself if it peeled again. I also discovered that my insurance company had paid to replace parts such as the front bumper and the door handle, but they were never replaced. The side mirror was simply glued back on. After I confronted them, they admitted the mistake, ordered the parts, and finally installed them, causing even more delays. This review is based on my personal experience. I cannot recommend this shop to anyone who expects quality repairs, professionalism, and attention to detail.

J&A Auto staff treat customers like a family, caring about the outcome and fighting on our behalf…read moreto ensure we are taken care of! I only wish I could rate this shop with 100 stars!!! These guys are unbelievable! I don't write a lot of reviews but felt I needed to give back because not only did they meet my expectations, they exceeded them! My past experiences with auto repair/service shops throughout my 56 years has been terrible. I expected the same; unkept promises, rip-offs, incompetence, lies, etc. However, that is NOT J&A Auto Body. Let me explain: I had a car accident in Georgia and the insurance company and their "preferred" repair shop in GA wanted my car to be a total loss. When I brought my car up here, repair shops took forever just to look at my car. Was it repairable, was it totaled? Who knew? So, I checked out Yelp and read the great reviews for J&A. I was skeptical and didn't really believe my luck would change but at this point what did I have to lose. Below is my summery: 1) They never over-promissed but they over-delivered 2) Eric felt like an older brother looking after my best interested with my very difficult insurance agency. I have no idea how much of his time he spent back and forth with them to ensure my insurance company stepped up so my car could be repaired in a timely manner. 3) Eric kept me posted every step of the way and was honest about where everything was in the process. 4) Eric was so incredible knowledgeable - seriously! Wow! 5) My car came out soooooo gorgeous! Everyone thinks it looks better than it did when I purchased it. No one would ever know it was in an accident. I will use them again and again whenever I need anything done. I only wish they worked on houses ;-) I keep telling everyone. My only fear is they'll be so busy they won't have time for me. Again, I LOVE these guys! They have restored my faith in humanity. OK, that sounds a bit much but it's true.

They did an amazing job with my 2010 Honda Civic. The clearcoat on the roof and trunk was peeling…read moreand flaking b/c Honda did a bad job with the paint formulation for the year my car was made. They quoted me a price and described in detail exactly what they'd be doing. They take off all of the seals and stuff on the car so that the paint job will last, so it's a little more expensive than other places, but I decided to save up for this better quality work and just do it. I'm *so so so* happy!! My car looks better than the day I bought it on those panels. The paint color perfectly matches the rest of the car. They even detailed the inside for free and touched up other spots on the car. They were super nice and very responsive through the whole process. If you're thinking of going somewhere else to save some money, don't. These guys are awesome.

Good and efficient service.. great guy! Quality auto body business and technicians in Saugus …read more. Thank you Pete!

I highly recommend. Superb work and service. Great care was taken with my car and the work was…read moredone perfectly and quickly. As good as it gets. Pete is a pleasure to work with and works well with the insurance companies.

I wish I could say I had the same experience as everyone else in the reviews, but my story is…read morevastly different with Westford Collision. Let me start off by saying that no... I am not a competing company, fake review, or making false statements as I usually do not write these kind of negative reviews. Back in the beginning of March, I was involved in a minor crash where the left rear fender and rim on my vehicle was struck. Very minor damage (scuffed rim and a small ding/scratch in the fender). Everyone I talked to suggested that I go to Westford Collision because they do the best work and "will be fixed right"... so I did. They told me it would take 3-4 weeks to repair the damage ("3 weeks usually but may be 4") which I found surprising because it was so minor... but I wanted it fixed right so I agreed. After the 4th week, I called Westford Collision to find out if my truck had been fixed yet, and was told they forgot that it also needed an alignment and needed to be "towed to another shop because they don't have an alignment rack"... what auto body shop doesn't have an alignment rack? They stated that it would be ready next Wednesday at the latest (4.5 weeks altogether to fix). They stated they would "tow" it to the alignment shop. I reluctantly stated I understood (expressing my frustration it was taking so long) because I didn't have a choice... That Wednesday, when the truck was guaranteed to be ready, I was told all repairs were done, but that they would not release my vehicle because they were still waiting for the insurance adjustment check to pay for the tow and alignment. I once again expressed my frustration as they promised I would have my vehicle that day (and I've been paying for a rental for the last 5 weeks). Westford Collision (after me arguing with them) agreed to give me back my vehicle even though they had not yet received the check from my insurance company. Now... I have a dash camera in that vehicle, and what do I find when I reviewed the footage? They DROVE MY CAR to the alignment shop (without my permission I might add) and falsely charged my insurance company $600.00 for the tow (clearly on the insurance adjustment $300 tow fee each way). So, Westford Collision refused to release my truck to me all based on false insurance claims (towing fees when they never towed the vehicle- truck also had approx. 25 extra miles on the odometer when I picked it up) I forwarded all videos to both my insurance company and the other parties insurance. Westford Collision might be the most dishonest company I have ever dealt with because of their false insurance claims and how they treat their customer (hold your car hostage on false insurance practices so they can collect more money from the insurance company). I challenge this body shop to prove otherwise and would gladly present all evidence to them showing their dishonest practices. I do not recommend this body shop and suggest you take your business elsewhere. Westford Collision blatantly practices insurance fraud.

On July 30th, my Honda accord was hit and made undrivable. A mistake that I never will make again…read morewas to take the car to Westford Collision instead of the usual shop. Friday, October 10th is when I got my car back. You read that right, 2.5 months to fix a car that by insurance (Plymouth rock) standards, should have taken 4 weeks tops. From then till now was nothing short of a nightmare in dealing with them. When the car was brought there, on several occasions over the next 2 weeks, the adjuster/appraiser attempted to get access to the car to examine and write up what it needs. The body shop said no "Lift" operator was around, citing vacations. Really? You are a licensed body shop and have no lift operators on site ?? The initial appraisal came in at over 13,179.48. I thought great. It at one point rose to over 25,000 Then they finally got it on the lift and the damage 19,255.14. The appraiser who went back and forth 5 times and long story short, it was done for 17,304.17 which would be a total loss. Mind you we are now 2weeks into the 30 day rental allowance which ran out before they could repair it. On the initial appraisal, it shows "Right Front" point of impact. That, was one of a few things that were true. On line(s) 124- 127, why was a right tail lamp and assy required. Lines 146-148, why was a rear bumper cover required. Also, on line 161 they were paid to clean the car. They did not do a thing. Stains and dirt from the accident were still there. And of course they were closed at pick up. It was manually cleaned by my daughter with supplies from Autozone. One thing that was noticed was that they seemed to add more unneeded parts as if they were trying to get more money. Finally, they actually wanted me to pay for gas while they drove it for testing.. Who does this? And like I said, they wanted me to pay, but I didn't pay. For those that may not believe this, I have proof in the form of all paperwork from both westford collision. I will gladly post it with personal info redacted. This review/complaint will also be sent to the BBB and the Division of Standards (DOS) for the Commonwealth.