The team at Family Motor is what I imagine companies were like when customer service and community…read morereally meant something. Our vehicle had begun overheating so we pulled over off the main road. We were about a block away trying to finagle a quick fix to get back to the coast. Before we knew it, a man was waving us over to their back area and had one of the guys take a look at it for us. It was one of the ugly hot days this summer and these gentleman were able to quickly get us back on our way. They are a true asset!

Do NOT Buy from This Dealership…read more We were sold a "guaranteed" vehicle that broke down within 5 minutes of leaving the lot. We were told the car had been inspected by a Nissan mechanic and had major repairs done -- all lies. The paperwork said "as is," despite verbal promises and written claims that the car was fully guaranteed. When it started overheating immediately, we reached out and got no support -- just "take it to a mechanic." Multiple local shops wouldn't even touch it, saying it never should've been sold. The inspection we paid for revealed leaks, damage, and serious safety issues that should've been caught -- and weren't. This dealership knowingly put our family, including our autistic child, in an unsafe car and has ghosted us since. Zero accountability. Zero effort to make it right. Save yourself the headache -- avoid this place.

Yikes, what a shitty dealer. Here's a detailed summary of everything that went wrong with this…read morepurchase. To preface this review I am an out of state buyer. Poor communication. In the beginning, the owner was great, but then began to respond very slow, sometimes at odd hours of the night, and now flat out ignoring my messages. I had to book an impromptu flight to pick up the vehicle because the dealer insisted I couldn't have a check cut for the vehicle to be shipped included in the total amount of the sale. This is something I've done both in state and out of state before. When I finally agreed to pay for shipping separately he failed to respond to status updates of the paperwork for almost two days yet had already cashed my check. He told me I can't have the vehicle picked up until the paperwork is done. This is a mom/pop kind of dealership and is not busy at all, so there is no excuse for dragging his feet once the paperwork was returned. Paperwork process. Wasting time and money. I'm getting charged a substantial doc fee yet he isn't processing DMV paperwork, and mails purchase orders and other pertinent documents via USPS. NOT FedEx or UPS overnight. What the hell did I pay for? I didn't even need a purchase order for my credit union yet he insisted. Vehicle condition. I have screenshots of the vehicle's listing which indicate "Excellent Condition". Bullshit. Upon picking up the vehicle I immediately noticed the coolant was low, battery was shot, the alignment is off, and there is a tire pressure monitor error on the dashboard. The vehicle would not even start after driving it to put gas in it 1 mile away. Speaking of gas, I've NEVER purchased a car from a dealer that didn't have at LEAST a quarter tank of gas. The car was literately left on fumes for buyer delivery. The car's listing also stated new spark plugs and coil packs and a recent oil change. That was a lie. The car suffered TWO misfires in separate cylinders while on the drive back home. I immediately inspected the spark plugs and coil packs. Of the six coil packs only ONE had been changed, and on top of that it's not even the same brand as the others. You do NOT mix coil packs in a BMW. I immediately replaced the spark plugs and every single one I took out looked very old. I don't trust the oil was actually changed and will be draining it and sending a sample out to Blackstone Labatories. An additional inspection found the front shocks and wheel bearings are also bad. Again... this vehicle was listed as excellent condition. I'd say fair condition at best. You always know a dealer is hiding something when a car engine bay is completely spotless. Since this was an "as is" sale there is no warranty, but I am considering suing for false representation/fraud to recover money I now have to put into a battery, oil, spark plugs, coil packs, shocks, wheel bearings, alignment, tire pressure sensors etc. I would strongly recommend you do NOT purchase a vehicle from this lot unless you are mechanically inclined or have a pre-purchase inspection done.

Paul and Jerry were fantastic. Very helpful and knowledgeable about cars. Gave me a great deal,…read morebelow the asking price. I would recommend to anyone and will!

Bought a car here. Put 80 miles on it in 2 days when the engine went belly up…read more They refused to help in any way. Told me I bought it as is with no warranty. Very poor customer service. Sold the car as a mechanics special for less than half what I paid for it.

My family has bought 2 cars from May Auto Sales. Anika and Bobby were very thorough and explained…read moreeverything both times we bought from them. We highly recommend this company when buying your next used car. You will not be disappointed.

May's Auto service was OK, the staff was helpful and respected my time, when I told them "no" it…read morewas respected and they never pressured me. No one hovered over me as I examined the cars I was interested in or tried to convince me. At the same time, the quality of the cars I saw left something to be desired (things like chipped paint, warning lights and broken buttons on the dash, loose, wiggly seats). I was told the work done on the vehicles is all handled in-house by their mechanics. However, their policy for warranty is one month only at time of purchase, there is no option to extend that warranty at all. This made me uncomfortable, as, to me, a longer warranty would have shown that they put more trust in their work. T.L.D.R. Respectful staff, no negotiation hassle, but be mindful of vehicle quality.

The sales associate tom who greeted us, said something that came off as a micro aggression. Found…read morewhat we were looking for and it was a good price.

Prices are completely not within reason. I have to drive there, pull it myself and then pay more…read morefor a used part than buying a new part. I think many times they must just make up the price depending on their mood. I'm pretty sure they just toss the parts you pulled if you don't buy them. Lesson learned.

Always on the ball. Larry gets to work quickly looking for what we need and always at a great…read moreprice. 4 vehicles and counting. Thanks Larry for the great service and hard work. Kirk Caudill Metro Car Care

We tried out a Toyota Corolla at a local dealership, only to find we would have to pay several…read morethousand dollars more if we didn't finance with them. We then spoke with Larry Ferguson. We wanted to get a Toyota just before the tariffs would hit. He amazed us with finding us a top-of-the-line Corolla for a really good (cash) price at another dealer. He talked us through the car's features, has let us know we can ask other questions as they arise. He also helped us with advice and working with a local company to buy our old car. I hope we never need to buy another car, but if we do need to, Ferguson is where we're going.

Horrible experience at this place. They were not willing to work with us even after we paid out of…read morepocket to have a car inspected at another mechanic who found multiple issues with a car we were interested in. The owner was always out of the country or unavailable and the sales people couldn't or wouldn't make any decisions on their own. They don't seem interested in sales to the general public and are more of a wholesale car brokerage company. Very shady.

One Star is too generous. Similar experience as Lawrence M. complaint and validates my suspicion…read more They advertised an auto for $10,777 and we agreed upon a conditional sale at $10,000 subject to a satisfactory inspection the following week. The failed to deliver vehicle or honor the verbal and written phone message and begin spinning new and contradictory stories every time they spoke as to why they could not honor the sale. In other words, I believe they pulled the same scam and offered to sell the vehicle to another party at a higher price. Am in the process of filling formal complaints with their regulatory agencies. Would be interested if others have similar stories. Perhaps combined legal action against them ?

This place does not exist. It's a scam. At the time of this review, their address is as follows:…read more 19438 SW 90th Ct Tualatin, OR 97062 I called and had the Tualatin Police Department go out to this address and verify that it does not exist. The officers talked to a neighboring business and they have never heard of this place. They tried to sell me a 1970 Chevy Chevelle SS that has been fully restored for $23,200, including shipping. You are unlikely to get a rusty roller with no engine for that, let alone a fully restored one with a 502" big block. It's not even remotely believable. DO NOT wire these guys any money, you will never see it again.

This place is probably a scam its impossible to locate any reviews the BBB page for this dealership…read morehas been blocked any outside reviews have been blocked any reviews on their website including mine has been blocked the address is a old warehouse no showroom no cars they advertised a 1970 Hemi Cuda for 41,800 that in its self should be a huge red flag this place is the poster child of scammers at work run people in the opposite direction.

Our experience was great! My wife and I wanted a safe, affordable car for one of our…read moresoon-to-be-driving kids. Noah showed us a few options, helped us narrow down the best choice and get great financing. This was hands down the best car buying experience I've had. We'll definitely be back! Brandon

I honestly wasn't going to write a review but after my experience I had to. They were very friendly…read morepeople but sadly I came in and asked for a reliable car which I did not get. They assured me it would be reliable as that was the only reason I was getting a car but after only having the vehicle for 4 days, the check engine light came on. When I called they said they would pay half which actually ended up being me paying 100 dollars more than half which was ok at the time because I was grateful they helped in a way. Still very frustrating. Now it has been a few more weeks, haven't had the car for a month, haven't even used the full tank of gas, and I had to take it back to the shop again with an extra 300 dollars cost. In total I've spent close to 1 thousand dollars on fixing this car out of pocket on what was supposed to be a reliable car. Didn't bother contacting them again because the last time I did, they were stressing I brought the car "as is" and this is very upsetting for me, especially since I work 12 hour night shifts and had to stay up bringing the car in the shop twice when I should've been sleeping for work. I'm writing this because I don't want someone to make the same mistake I did and at least bring someone of your own to look at the car you want before purchase.

Update - went to Car Detox again at their new location and they continue to do great work with…read moreexcellent customer service!

Excellent service! I was helping my senior dad clean up his minivan and they did an incredible job…read morebringing it back to life. Thank you!