Beautiful property, incredible coffee shop in the lobby, very dog friendly. We loved the house dog Harry. The valets were also very awesome. However, we literally could not get house keeping to come during our 4 night stay. After the first night, we forgot to put out the sign for housekeeping, that's totally on me. Second day, we put out the sign, no one came. Third day, we put out the sign, no housekeeping again when we returned. I call down to concierge and was quickly offered an apology and reassurance that housekeeping would be up within an hour or two. No one showed up after 2 hours. I stop by concierge desk on my way out To a show, it's now 8pm, and was told that they would be up soon before housekeepers finish at 10pm. At 10pm when we returned, no one showed and I knew again I would not have clean sheets or towels.
Our last day, we head out and asked the concierge to please make sure that house keeping swings by while we are out. We again returned to a room that house keeping skipped. I called down to request house keeping at 4:30, being told that they will put in a request with house keeping. No one showed by 7 so I called again, told that they would be up within 30 minutes. Then by 8:30, I'm thoroughly annoyed and call down yet again to ask if house keeping will actually show up. I explicitly asked if it's guaranteed, and was told by a female concierge that yes they will stop by before 10pm. No one came.
This honestly is so freaking irritating for not a cheap hotel. The bed did not have fitted sheets with just a flat sheet wrapped around the mattress instead of a fitted sheet. When I untucked the blanket to go to sleep, the entire flat sheet came untucked. I tried for 20 minutes and was not able to tuck it in properly myself. Trust me I tried, and while attempting to tuck in the sheets, I found someone's dirty old sock stuck behind the mattress. I didn't need towel art or toilet paper arranged fancily. I just wanted clean sheets and towels. I just wanted sheets that did not become untucked when I was tossing in bed to get to sleep. It's just funny cause when we were checking in, I was unpleasantly surprised by the lack of fitted sheet. My fiancé told me to not worry about it cause house keeping can just make the sheet nice and taught and not drive myself crazy trying to tuck it in tightly.
5 stars for everything else, 0 stars for upkeep and housekeeping read more