No longer Deland Dental now under Universal Smiles Horrible…read morebilling dept - I explained my coverage is effective 12/1 and she said Im not in the system I said I will be shortly They still said I have no insurance and I have to pay out of pocket even after talking w my insurance company & my HR person

I had a great experience at DeLand Dental! Dr. Gruskin was very gentle and knowledgeable. My…read morecleaning was thorough and my hygienist left me with lots of knowledge regarding proper cleaning. 5/5 would recommend!

Very low key, confident and professional provider to potentially high stress patients. 20 year…read morepatient with complete confidence Heathrow is best in Orlando. He's the guy dentists go to for their own dental needs

This place is absolutely incredible. I came in this morning for root canal, upon arrival the Doctor…read moreand assistant could tell I was nervous. They were welcoming, professional yet gave a family vibe for comfort. I was walked through everything that would be done, they answered all of my questions and then began my procedure. I suffer from high anxiety, and from start to finish I was put at ease. This is the place to go for your dental needs, from start to finish I had zero pain and felt confident in my care. Thank you team for your care and love to your patients, if I'm ever need of it again you will be my go to.

I went to this location with my mother…read more This doctor really knows his stuff. Nice, high end operation. Very professional staff. I felt like my mother was very well taken care of

Not a very good experience. He was rushed. I was referred to him by dentist because of tooth…read morepain. The dentist took xrays and suggested an absyss under tooth 19 saying it may need a root canal. I went to Dr. Ghazal and after $275 and an xray, he said I needed a root canal for the number 19 tooth. What a waste of $275--not paid by insurance. Oh well, I learned.

Had root canal done. no pain. it went so smoothly that I actually fell asleep for a minute during…read morethe procedure. i have never experienced a pain free dental visit. x-rays done was a breeze. they fit the piece into my mouth with no fuss or pain from biting down. staff very pleasant, professional and considerate. i am extremely happy i went there

I recently had a root canal here. The staff and Dr Hernandez couldn't have been nicer and more…read moreprofessional. When I got back north my office here was very impressed with the results of the procedure.

Disclaimer the address listed above is incorrect. The actual location is at:…read more 10007 Wellness Way Unit 130 Orlando, FL 32832 I brought my son to this office for an emergency visit after being referred by another dental provider, and our experience was extremely disappointing--especially given how highly recommended this office was. We arrived with a referral and updated X-rays that had been completed shortly before our visit, yet there was confusion regarding the treatment plan and my son was taken for additional X-rays. This immediately raised concerns about communication and coordination. From the moment we walked in, the environment felt unwelcoming. One staff member repeatedly stared at us in a way that felt judgmental, and at multiple points, staff were whispering to each other while looking in our direction. My son, who was already in pain, became uncomfortable enough to ask if we should leave. Also, we witnessed inappropriate interactions between employees, while we were filling out paperwork. A male employee came out and began rubbing the shoulders of his female colleagues and patting their backs, as he walked by expressing going to grab pizza for the office. As for the $412 fee, it was not clearly explained, despite us having insurance and providing all necessary information. For context, we are a military family used to dealing with DOD and VA facilities, where payment processing is different. I explained that this was an emergency and that I needed a moment to figure out the financial portion. Instead of working with us, I was told, "you should always prepare to have to pay for things when you go places," which was both unprofessional and lacking empathy. While I stepped away briefly to figure out next steps, my son was brought back into the lobby and told that I needed to speak with him, which was not accurate. When we attempted to clarify the situation, the staff member closed the door without explanation. When I asked what was going on, I was again asked how I would be paying. We ultimately left without treatment, with my son still in pain and feeling embarrassed and confused. To make matters worse, we were not given any documentation or visit summary, and I had to request our referral back before leaving. No patient--especially one in pain--should leave a healthcare office feeling judged, confused, and untreated during an emergency. I hope this office improves its communication, professionalism, and patient care.

This is not a true healthcare provider. I got violently ill after my root canal. I reported it to…read morethem, but I was not notified that it had been reported as an adverse event. My dentist told me they were in network. They told me they were in network, they were not, and it took 7 months to resolve, and I had to do all the work because they wouldn't. It was my problem according to them. I will not be going back there and I will not recommend them to people within my network.

I had a very disappointing experience with this dental office. After my procedure was completed, I…read morewas unexpectedly sent a $665 bill for charges that I was led to believe were covered by insurance. I operated under the assumption the pre-authorization was completed when I paid $1,500 out-of-pocket and I was under no further financial obligation. I trusted them to handle the pre-authorization process correctly and ensure everything was reviewed and approved with my insurance before moving forward. Unfortunately, that did not happen. They're the experts (supposedly!) It's incredibly frustrating to agree to a procedure under the assumption that everything has been properly reviewed, only to be hit with a surprise bill later. When I reached out for further explanation, I was told "you signed the release so you owe the $$". No accountability on their part for not handling the pre-authorization properly. I would strongly caution others to get everything in writing and ask very direct questions about costs before agreeing to any treatment here. Unfortunately, this experience left me feeling misled and undervalued as a patient.

They refused me basic dental treatment like a cleaning because "you need the more expensive…read morecleaning that's 5 to 10 x more $". And instead of focusing on filling cavities which is inexpensive ... they want to "prioritize" getting multiple crowns for no urgent reason. And they want my wisdom teeth pulled. I'm 44. wtf would I get them pulled at my age??

Very very honest which is rare these days Took my son for…read moretwo root canals showed me he doesn't need just fillings for now. They did my family a great service today as he needs the insurance for other things he still needs like the fillings and wisdom teeth out. We appreciate your business, thank you!!

I was sent here by VA to have a root canal done! I think the service here is excellent. Trey was…read moreamazing getting me approved and scheduled for my appointment. The staff here is the best experience I have had. Their professionalism and superb dentistry deserves more than five stars!