You can't beat Bob Smith Mini! Our Mini Countryman was acting up, we called and had it towed in via Mini's roadside assistance and Bob Smith Mini assigned Sue as our service rep. She had it checked out right way and called me with the update. We were able to get the car the same day and they washed it! Great service from Bob Smith Mini and Sue our service rep. Thanks again. read more

Great experience. Staff is very cool. Sales managers. Financial people. Easy from the get go. Zero pressure. By far the best car buying/leasing experience I've ever had. I would strongly recommend Bob Smith. read more

Bob Smith Calabasas is the place to go for your Mini needs. They get you in and out, even though you may want to hang in their very nice waiting area, shop, watch TV, have a cappuccino, or a donut. I highly recommend using them! read more

My wife and I own a BMW 3 series. We decided to get a MINI as a second car. Both Garrett and Justin were very helpful. The deal we got was great. Paperwork took long time, that I am used to that, it almost always does. Finally, when I got home I noticed that floor mats were missing. I called Justin and he arranged for those to be picked up during my already scheduled appointment that is just few days away. Furthermore, while I knew that I need to call in and schedule a service appointment for stripes I wanted to get painted, I did not expect Nicole to call me next morning asking me if she could set it up for me. Great service overall. Thanks everyone! read more

Brought my car in unexpectedly on a Saturday with a nail in my run flat tire. Sue Bolger in Service took care of me at once. She turned what was a terrible start to my Saturday around for me. The tire had to be special ordered being a run flat but she got me right into a loaner and back on the road to continue my weekend and it all happened from beginning to end in just over an hour. I was able to pick my car back up Tuesday morning, brand new tire on it and the car was spotless!!! Thanks Sue and thanks to the entire team at Bob Smith MINI service for taking such good care of me and my car!!! read more

I cannot adequately express what a pleasure it is to buy a Mini at Bob Smith Mini. Typically, going through the process of getting a new car is as pleasant at root canal. Not at Bob Smith! The best part for us was Julia Moffa. Julia made everything fast, easy and fun. She sent photos via text, was responsive, available and, best of all, totally straight forward. When Julia tells you she's giving you a good deal, you can really believe it. Julia not only got us an unbelievable deal on the car, but she made the whole experience easy and fun. I also recommend dealing with George Bunnell. George was so helpful and just an all around lovely guy. These people totally debunk the car salesmen stereotype. They are straightforward and really down-right nice. There's no other way to say it. I will go back to Bob Smith (and Julia Moffa) again and again! read more

We brought our Mini in for a routine checkup... Josh Gates and Bob Smith MINI found that our water pump was starting to fail... So they replaced it. For FREE! As always Josh Gates and Company are AWESOME! read more

Alexis and Ryan are fantastic! I couldn't have asked for better help with buying my 2015 Mini Cooper S (executive demo). Alexis: She was the "motoring advisor" (or salesperson) that I worked with. Unlike the other car sales reps I have worked with in the past, Alexis seems to genuinely have your best interests at heart. She is enthusiastic about the product (Mini's), and does a great job at helping you find what you want, without any undue pressure or manipulation. Also, her natural charm and cheer adds to the fun of shopping for a car. If you're in the market for a mini, give her a call. You won't regret it. Ryan: I spoke with Ryan to negotiate a purchase price on my "executive demo" car. He does a great job at balancing the the needs of the business and the needs of his customers - no easy task. This guy gives off a good vibe, he is fair, and you can tell that he respects his customers. He's got my respect in return. TEST DRIVES: This is the place to test drive a car - especially a sports car! At most dealerships in Greater Los Angeles, you can expect to make 4 right turns on congested city blocks. How they heck are you supposed get a feel for the engine or handling? The winding roads and highways that surround Bob Smith Mini make this dealership a prime location to test drive a car.. for real. Yes, I ended up going for the "s" model. The next time I'm in the market for a new Mini, you can bet my first stop will be Bob Smith Mini in Calabasas. read more

I just wanted to say say thank you to Ryan Amico and Tammy for the wonderful help in getting our new Mini Cooper! They were both knowledgeable, professional and took care to explain every part of the purchasing process and functions of the car. They were wonderful and I will definitely recommend Bob Smith Mini to all our friends. Thanks again! read more

Sorry for the late review... this was better then 5 stars.... fast and friendly... I forgot the guys name at the front desk (josh I think) but he was great...... I work in customer service. but this guy invented it!!!! nice to see it still exists "service with a smile" thank you guys!!! read more

Recently purchased a Mini from Bob Smith. We traded in our old 2010 Mini and picked out a new one in record time. Andre our Sales rep was great! He was laid back funny no pressure what so ever. I told him our car buying experience at Bob Smith was the best ever! Highly recommend Andre and the whole staff at Bob Smith. They went above and beyond to earn our business. Thanks Guys! read more

Had an extended warranty issue and the team at Bob Smith had my back from the get go. They even loaned me a nice car for the entire ordeal, which was about two weeks. Thanks again, especially to Josh! read more

Josh in the service department is awesome. Super helpful and kind. You don't feel like they are trying to just take your money at this dealership. Only complaint is the problem with my car isn't fixed but that's really to do with minis, not the dealership. read more

Bob Smith Mini and their staff are all stars. Not only were they professional but went above and beyond what is normally done in the industry. In particular the service department and my advisor Josh got my car running perfectly while helping me save time and money. Definitely buy your next Mini there or even if you have a Mini go get it services at Bob Smith's Mini! They won't let you down. read more

I had an amazing experience here. Because I had been upside down with a lease over many miles and still had eight payments left. They took in my car for me and worked out the best deal ever so I wasn't that far over my original payment with my other car.Alexis she was so awesome to work with because she's patient and kind and not too pushy. Also I've never been happier in a car before and more excited to drive it.compared to the dealership in Westlake I highly recommend Calabasas way more professional in my opinion. read more

I have always hated car shopping. Rockstar was the best. Made it actually kind of fun. Thank you to the entire team.

Be sure to get all offers with purchase in writing! My family has bought two brand new cars here, in cash. A couple years later, when my Sirius radio (which I was told at time of purchase that I would have it for free for the cars life time) quit working, I called to inquire. After being passed around to multiple people, I was told that "they have never heard of this offer". ... ok. No one there was of any help. Seems to me that you would want decent reputation when a new mini dealership opened up less than an hour away (camarillo). Especially with a multiple vehicle buyer! I love my mini, but I would never recommend this deaership to a friend after my family has been treated after paying good money. read more

I had browsed this MINI lot about a year ago, but was helped by a condescending wild hair, crazy looking, older salesman. The experience left a bad taste in my mouth about this dealership, but living in Woodland Hills, I wanted a dealer close. I cruised the lot before 10am on a Sunday as to not encounter "crazy man" again. I decided that I wanted to test drive, so I waited for the dealership to open. I saw a woman drive up in her MINI and I approached her as she was getting out and asked if I could be helped by anyone other than "crazy man". Turned out to be a great decision to wait and get help from someone else. Alexis Mata helped me, she was the woman on the street I approached. She is WONDERFUL. She let me test drive as many MINI's as I wanted from the AWD to the vehicles upstairs. There was zero pressure with Alexis, and I ended up leaving the dealership with some things to "think" about. Several days later I emailed Alexis and asked if the "deal" was still available. She spoke with her manager and got right back to me. This was particularly amazing to me because Alexis was on vacation that day at her nieces graduation. Alexis took the time to look at her work email, and to respond to me. The next day I sent her all my information so all I had to do was sign on the dotted line in finance. Alexis had my car washed and waiting for me when I was done in finance. Alexis took as much time as I need to go over every option the vehicle has and make sure I understood how to work it. She even paired my iPhone for me :-) I absolutely LOVE my 2017 MINI Clubman S. Alexis was right, I may never go back to any other vehicle other than a MINI again. If you are in the market for a MINI, go see Alexis Mata. She is worth the wait and and made the process so easy. As for the Clubman S, I love it. It is fun to drive, has some pep, and the barn doors are not only adorable, they are quite functional. read more

What an AWESOME experience!! Got to work with Robert, a rockstar LEGEND and got an amazing deal on a car I have been wanting for a long time. No pressure, cut to the chase deal got me unf__ked from a bad deal and into a fully-loaded 2018 Countryman that was waaaay better than what I was originally looking at. The whole team was great and fun to deal with. Sorry i kept them all late on a Sunday. Thank you Bob Smith mini!! read more

Not overly happy with them this morning..,my wife brought our mini in for scheduled service but they told her it was no longer under warranty- it has 36044 miles and warranty ran out at 36000. They would have to call corporate BMW to get authorization since computer wouldn't let them override, new appt on Tuesday. Not a great way to support a customer. read more

Got a great deal and worked with an equally great sales guy. Anthony Ly, thanks for all your help!

Loved working with Nolan and Chris!!! Very helpful, answered all my questions and helped me find a Mini that fits me! I would definitely go back to Bob Smith Mini in Calabasas. read more

"The BEST internet sales experience" of our total 5 internet car purchases over past 8 years. We sent out e-mails to 11 local dealerships and Bob Smith is the only one who responded promptly, and satisfactorily. I don't write many reviews but this one could not be avoided. The entire staff at Bob Smith (I have not used their service department, yet) is down to earth and all straight shooters. As a result, we ordered out Mini Clubman S, waited 8 weeks and took delivery less than a week ago. Price and term negotiations were absolutely hassle free because 1) we had done our homework before walking in to the dealership, and 2) Bob Smith staff conducted the business with 100% professional mannerisms. Motoring Advisor Andre Warren and the Manager Ryan Amico are our primary contacts. Our communications with both of them throughout the process was very cordial. Justin was our final contact; he patiently & humorously familiarized us with all the features before sending us off with our new Mini. To Bob Smith: Keep up the exemplary customer service !!! read more

Ryan Amico is the man! From the moment I sent him an email to the moment I walked out the door with my dream car, he made every thing happen. Things could not have gone any smoother. Not only was Ryan beyond helpful, but his partner Robert Justis was amazing! He made me realize that the car I thought I wanted was not even close to the car I walked out with. His expertise, knowledge, and test driving experience made me beyond confident of the choice I made and the rocking car I drove out with. _Vikki T., Los Angeles read more

Been doing business with Bob smith BMW/mini for more years than I like to count. They are fantastic. This is the only dealer I buy from as well as my family and friends. You very the years we have purchased over 40 cars from them. In the last 60 days we have purchased (3) Mini's. The sales team of Alexis and Ryan are great and Sue in service is the best. B we love But b Smith Minin & BMW B read more

The service at Bob Smith Mini is fantastic. They are responsive to the customer's needs. I have a dealership 3 miles from my house but I drive over 30 miles to have my car serviced at Bob Smith. My service manager, Sue Bolger, was terrific. She kept me informed right along the way. You can trust that you will be dealt with fairly and quickly. Bob Smith is great! Lisa C read more

It's a very good professional group over there. Justin was my salesman and was very helpful during the test drives and after we finalized the lease. They went the extra mile (full tank of gas, detailing the car) to make me happy as a customer. Would highly recommend Justin in particular and the dealership as a whole. Bob B. read more

Working with the people who fly, operate and maintain 50-75 million dollar business jets, I may be a bit overly sensitive when it comes to customer service, but to not get a call back from the service adviser after 2-3 days??? My car flooded due to a blocked drain valve and you'd think you would at least have someone call back. Why would I want to buy here or go here for service if they won't even call you? Called on Sun. evening. Then called on Tues. evening and a guy in sales said he would put a note on the service adviser's desk. It's not 10 a.m. on Wed. morning and still..... Good grief. read more

Out of all the car dealerships visited for buying a car, this location and it's people, especially Rockstar, provides excellent, non threatening, polite and professional service. Amir is also an excellent person to complete the experience of purchasing a vehicle. Their competitors were non necessarily pushy, but rude, even up to the management level. If purchasing a vehicle, this location and it's group of friendly faces is definitely the place to go! read more

I had been searching for a specific mini cooper for over 6 months. I live in San Francisco but found the Mini at Bob Smith all the way in southern california. I worked with Andre, Justin, and mostly Wayne. In less than 24 hours, I flew to LA, ubered to the dealership and drove back to SF in my perfect MINI. Wayne was outstanding in customer service. Everyone I worked with was helpful and very knowledgeable. Overall, I had a great experience working with them and would highly recommend. read more

What a great experience! Salesperson Anthony was helpful, knowledgable, and patient (I did three test drives). General Manager and Finance and Insurance Manager Kristen were the icing on the cake. These three made buying our new mini fun! We had FUN buying a car. Go figure... read more

If I could give negative stars I would. They replaced a cracked windshield on my Mini and it reappeared 6 weeks later. This was clearly a stress fracture as it formed with the car parked overnight. I took it back and they tried every story in the book making up fantasies about how a rock hit it, to a bird dropped something on it to somebody hit the glass at night. They had 5 different people in their service department, including the head of all service for BMW/Mini (Tony), around my car for an hour and a half trying to concoct an excuse for them not honoring their written 90 day warranty. Finally the head of service admitted that they cannot see any impact mark and this did appear to be a stress fracture, which would indicate faulty installation, but he suggested that I take my car to an independent glass shop to get their opinion. He also asked to speak to my insurance representative. A few days later after my insurance rep did speak to him she told me that he did a 180 switch in his story and was now saying that they see a rock impact and they won't fix it under warranty - I would have to pay for everything again! Meanwhile I took my car to two independent glass shops who both confirmed that this was an obvious stress fracture due to faulty installation. I also showed them my invoice from the Bob Smith repair and they said that Bob Smith Mini had replaced one $275 part that was totally unnecessary and jacked up the price of some other parts by 3 times!! So let's count their lies and dishonesty: They lied about the service manager being on his way and made me wait an hour and a half; disavowed faulty installation and refused to honor their warranty; lied to my insurance rep that they found a rock impact mark that they previously admitted was not there; inflated prices on parts and replaced parts that did not need to be replaced. Bob Smith Mini just recently moved down the street and combined with Bob Smith BMW but the same guy oversees all their service. Do not trust them they are scammers. read more

DONT GO TO BOB SMITH MINI. I had a terrible experience at BOB SMITH MINI. After talking to friends and family, I now know i'm not the only one. They will not honor their estimates, and are very unhelpful and unprofessional. Check with 2 dealers before you go there and you will find out their prices are higher and their service is terrible. read more

Ian & George the sexiest lads at BOB SMITH MINI :) Seriously I have been coming here since 2005... 3 MINI COOPERS later, I can not recommend them highly enough, they truly find you the best deal! The staff are kind, helpful, charming and knowledgeable... We just got delivery of our latest "baby" MINI COOPER! A MINI is not just a car! And the staff at BOB SMITH are not just car dealers! But Much much more! BEST EXPERIENCE ALWAYS - THANK YOU :) read more

We have had a lot of cars over the years. Over those years, we have dealt with a lot of different service departments. Bob Smith Mini has set the new standard in Excellent Customer Service! We live 2+ hours away, and as always, Bob Smith Mini provides you with a loaner car if needed. If you schedule your appointment, they will service your car while you wait. They will answer any questions, and go over what they have done to your car. Thanks Bob Smith Mini!!! read more

A great car buying experience, in fact the best I have had over the 18 years I have been in SoCal. Richard was terrific and very knowledgeable as well as being super helpful with the whole process from start to finish. Cannot recommend them enough. Go Bob Smith Mini!!!!! read more

I have nothing but great things to say about Bob Smith Mini. I purchased my 07 Cooper S from a non Mini or BMW dealer. Who sold me a slight lemon maybe a grapefruit? So I had troubles getting it repaired through the purchasing dealer. I took it to Bob Smith Mini and was a bit worried because I never owned a Mini before and knew they were quite pricey in repair cost. Luckily I had a warranty from the purchasing dealer. Guess what Bob Smith Mini honored that warranty. I needed about $2000 in repairs warranty covered it no problem Josh Gates my advisor was helpful and reassuring. Great customer service. The loaner car attendant was also a super nice guy and helped me out. Fast easy and quickly. Everyone knows dealers are expensive. But keep in mind at Mini all work and parts done at the dealer are warrantied as well. So have a little more peace of mind. read more

My car overheated in the middle of rush hour traffic while I was on a business trip - 5 hours from home. In a panic, I searched my car manuals and found the phone number for the closest dealership to where I was staying: Bob Smith Mini Cooper in Calabasas. I called and spoke with Josh, who was able to get me in right away in spite of the fact that it was close to closing time. Josh Gates and his service team were true professionals. They quickly assessed the seriousness of the situation; and realizing that I was from out of town, worked a miracle to get the necessary parts and have me back on the road within an hour. While I am grateful that it all worked out, I really believe that it was because of the service team at Bob Smith Mini Cooper that I had such a successful outcome. Great job, guys!!!! read more

The MINI service department, especially Sue Bolger, is outstanding. I have leased all my cars from Bob Smith BMW/MINI since 2004. Now that we are a MINI family it was important to find the same great service as for BMW. I tried Universal MINI for my daughter's 2002 and it was a rip-off nightmare of an experience. So when my service light went on for my 2012 I decided to drive back out to Calabasas and give it a shot. So glad I did. An appointment was easy to secure. They were not backed up. Sue was amazing and did not try and upswell this Monty's special. She listened and understood. My car was ready when promised, but then again, no crazy quick turnaround promises, and the costs were as expected...ZERO...except for a much-needed alignment. I highly recommend servicing your MINI at Bob Smith BMW/MINI. Ask for Sue. read more

Great service, very professional. Sue, in service department, is amazing. She is always helpful and considerate. Highly recommend it. read more