We've now purchased two vehicles from Crown Toyota (a Sienna in 2025, and a Rav 4 in 2020), and I…read morehave to say that overall I'm pleased with the process of buying a car from this dealership. In 2020 we stopped in on our way to Manhattan with the hopes of purchasing a Rav 4 and walked out with what we were looking for. It of course took a while, but overall it was a smooth process and we didn't feel overly pressured. Now, this year, we had our older car totalled after being rear ended in the fall and after a lengthy insurance claim finally were ready to buy a new car this winter. With two kids in tow now a mini van seemed like the right fit and we settled on the Sienna. Only problem? There seems to be a Sienna shortage all over town. I called every single Toyota dealership in the KC metro, got on the waiting list for one of them, and the others either never responded to me, lied to me about their inventory to get me to purchase something I didn't want, or nearly laughed at me for even asking if they had any in stock. I was honestly pretty taken aback by how unprofessional and disinterested in my business the other dealerships were. Now, enter Crown Toyota who when I filled out an online form, a salesperson called me, and respectfully talked me through the shortage of Siennas, the wait, realistically what I was in for in terms of timeline, and was kind, courteous, and friendly throughout the whole process. Honestly, it's a small thing, but having Charlie call me and follow up with me made me feel like they wanted my business and actually cared about if I ended up with a vehicle that was excited about driving. After that phone call I stayed on the waiting list with another dealership just in case, but I was already pretty sold on working with Crown. After that he was in touch with their next shipment and what was available, we chatted about the one that was most attractive to us, reserved it over the phone, and then came in to finalize things when it arrived. I won't say it was a perfect experience, as there were a few hiccups when we went to pick it up in terms of the young man working that couldn't help us and seemed confused, and the complicated nature of having to have my husband sign electronically since he couldn't come with me, BUT it's still a five star experience because everyone that we worked with here was so nice, so supportive, and great at talking me through all the options. Charlie even followed up a week later to make sure I didn't have any questions and followed up a few more times to make sure the titled arrived, and that we were satisfied. I'm only in my thirties but maybe I'm more old school than I think when I say that I really value this level of customer service when making such a big purchase, and despite Lawrence being a bit further away I'm inclined to always reach out to Crown Toyota when I'm in the market for a new car.

We had no intention of buying a vehicle, only seeing options. But we met Bud Stagg who offered us a…read morevery fair price and now we have a great new vehicle in our driveway. Thanks Bud we love our Toyota Tacoma!

Best service and prices in Kansas City, Kansas area. This…read moreis my 4th Subaru. Yes, I have been to others like Olathe or Lee's submit.. and yes I have purchased from them as well... Let me tell you this, Customer service is top notch and they will make you happy with your new ride. Go ahead shop around... but I tell you this, you will not find a better price with extremely friendly not pushy staff anywhere. I usually don't write reviews but sometimes you have to respect the quality and service. Give them (Jason) a call I assure you will be happy! Worth the drive. I do! Happy shopping!!

I purchased my new outback Subaru and have had amazing service from the moment. I walked on the lot…read moreto The numerous times I've taken my car in for oil changes. I'm an adventurer and they take great care of me and my vehicle so I can adventure on.

I found the van I was looking for on their website. I drove to Lawrence on Saturday afternoon to…read morelook at it. Test drive was great. It was in great condition - the interior was excellent, included Shelving i planned to repurpose, flooring was great, bulkhead was intact... Basically it was perfect for my needs. We got there late in the day, and weren't able to finish the paperwork until Monday. They said they'd deliver it Monday and we could finish the paperwork then. Monday, around 5pm, the salesman shows up with the van. Here's where things went to shit. He apologized, said he showed me the wrong one (it was the one I looked at online, evidenced by the Shelving in the back) but he didn't realize it until he was ready to bring it to me. So he brought me one I DIDN'T SEE, DIDN'T TEST DRIVE, said the price difference was too much to let me have the one I looked at. The one he brought me has a bit of body damage, flooring l have to replace, unusable interior in the cargo area, no bulkhead, cosmetic damage in the cab, bumper and running board damage, and twice the mileage. Having never found myself in this situation, I agreed to take the one he brought me. He assured me I got a great deal - it came with four (4) $400 each key fobs!! (I've since found out they're about $40 each), and gave me some dealership special worth $500 for free!! Bait and Switch much? If I had known then what I know now, I would have canceled the entire deal. I DO NOT RECOMMEND DEALING WITH THEM.

Bought a new EV earlier this year from another Chevrolet dealership and the mapping and onstar went…read moreout recently and happened right around when a update came through. Called up dale willety because it was a closer dealership and I also had a recall. Told them the problem and the paperwork even stated the correct problems. When I went to pick it up(after hours). The problem wasn't fixed. They just downloaded a new program and didn't verify that it was fixed. I even called them back up after they said they were done and told them that my app was saying it still isn't working correctly Typical. Well you will have to bring it back in. No apologies. No discussion. Just bring it back in. If I could give them a lower score I would

Service on VW Jetta went well. Michael was very helpful. Reasonable prices and efficient service.read more

Great experience with Paul Gomez and all the team at Crown!!! Great customer service.read more

The Mechanics there are great and were able to take care of my exhaust manifolds and tires. Only…read morereason they don't get 5 stars is because Justin never calls you back when he goes looking for an answer to one of your questions.

First time having service done on my Jeep Compass. Technician was able to diagnose and repair my…read moreelectrical fuse problem in less than half an hour. Great customer service as mechanic took the time to explain the minor repair that was needed. Great experience with service department

I'm just going to post a picture of the emails sent. It explains everything. I never even got a…read moreresponse and it's been weeks.

Jack Ellena Honda customer since 1983…read more Yelp reviewer since 2012. I've purchased two brand new vehicles from this dealer and one slightly used car in 30 years. To say I've gotten my money's worth, an understatement. The first two hit over 300,000+ plus miles as I commuted to Kansas City for over 20 years. 80+ miles a day. About 18 months ago I bought a Honda Civic LX for my wife for her 50th birthday as a surprise. I'm committed to Honda products, yes, but the real hook that keeps me coming back is the service provided by this dealer. They define what pleases a customer and they're the reason I'll likely drive Hondas until that time when I drive no more. 99% of my experience is with the repair/service department. A common quote from the repair guys (I've outlasted many) I've heard plenty of times goes something like, "the scheduled maintenance recommends we replace (insert expensive part name) at this check-up but it's safe to wait another 15,000 miles and we'll re-check it then. Or, I bring it in for something minor and they spend five minutes fixing it and send me on my way without a charge. They help you stretch the life of the car without hesitation. My most recent Honda I nearly drove to its death we worked together to extend its life in the most economical way, and then I essentially gave it to my brother-in-law who is still driving it safely a year later in Green Bay, Wisconsin (check my Yelp reviews, I'm there plenty). I have no idea who Jack Ellena is or if there really is such a person, but whoever has run this business for the past 30 years I've been a customer, I tip my hat to you. So when I saw there was only one review of the dealer on Yelp I thought as a committed long-term customer and reviewer it was time to weigh in. P.S. Special shout out to "Dave," who I've purchased two of the three vehicles from, a real pleasure to work with.

I'm grateful to have a great Genesis dealer to look after my G80, we've even named the car "Larry"…read more(because we bought him in Lawrence). Daniel, Josh and Todd took great care of me today! I did see the Yelp review asking if there was parking in front - the answer is NO. What's with all the cars? Thanks for having a great team to look after my car!

My daughter has had ongoing issues with her Hyundai Sonata, including being tested for excessive…read moreoil consumption at the Gladstone Hyundai location. At the end of her winter break, we noticed oil leaking, so to make it easier on all of us, we suggested she go to the Lawrence location, as she is going to school at KU. She took her car to the service department and was given a long list of things which needed to be repaired, some of which were oil gasket covers and spark plugs. She called my husband to call in to the service department to discuss which items would need to be fixed, none of which were shown to her or explained, but since we were out of town, we proceeded with a couple of repairs. That bill was approximately $1,000. A week after she had her car repaired, she came home, and we noticed there was still oil leaking, so we made another appointment for March 31st at 8:30 am. I drove the car from Kansas City to Lawrence and met with the service department rep. My daughter picked me up in another vehicle, and I left the facility. At approximately 12:30, I went back to check on the status of the car, and no one had taken a look at it, despite my appointment being at 8:30, and they knew I was staying in town to see what was wrong with it. I left again at that point, and about 20 minutes later, I received a call from the service department asking me to come back, so I left what I was doing to go back. At that point, he gave me a list of repairs that needed to be done totaling $3,300+, and one of them being the replacement of the oil pan, as it was cracked. I asked him questions about this and asked if this could have been what was wrong in the first place. He said he had no idea. Then I looked back at the documentation from the first time my daughter brought in the car, and it stated, "Customer says Oil Gaskets are Leaking." I can assure you no one in my family would have said that or known that would even be an issue. So I paid another bill of $190 to have someone "diagnose" the car, and I left without paying for any of the suggested repairs, as I feel as though I had been lied to and was not pleased with having to wait five hours past my appointment to have someone look at my car for the first time. I brought the car back to Kansas City and took it to our local mechanic. He did replace the oil pan, and I would bet that was why it was leaking in the first place. There is no documentation that anything was wrong with the gasket covers. No video or pictures, to my knowledge. He also informed me, when I asked about the other items on the list of suggested repairs, that we were being scammed.

TOP SHELF! As long…read moreas Hariom's place is open, that is where I will go to purchase a vehicle. I would give him 10 stars if possible. No joke. I don't write reviews and he did not pay me to do this... I have never had a better buying and customer service experience in my life. The '15 Mercedes I purchased is incredible. If you are looking for a car, Crimson and Blue should be your first stop. If Hariom does not have it on the lot, he will find it for you. Take that to the bank! It was my pleasure doing business with Hariom, what a super human being! Grade A+ service and inventory. People should come from miles away to do business there.

Hariom is the reason I bought my car with Crimson & Blue Motors. When I walked on the lot, it's…read moresmall, but packed with quality cars! He takes pride in what he sells. He doesn't try to get you into a car you can't afford AND he gives you a fair price, too. I looked at several lots the day I decided to buy a car and he was one of the only salesman I wanted to buy a car from. I love, love, love my Honda Civic. Not brand new, but close enough. I'd buy more cars from him if I had the cash. THANK YOUUUUUUU!

The Service Department here is amazing. Bryan Flood is the service manager and he and his team are…read moreconsistently hitting the ball out of the park. He always keeps the customer updated on what's going on and goes the extra mile to keep you up to date. I have been very happy with their attention to detail and their customer service approach. I highly recommend them!

I felt that we got the vehicle we wanted for a reasonable price. After submitting our initial…read moreinquiry through their website, I got very prompt responses from 2 dealership employees (a bit confusing). Title work process has been frustrating, with a major error, failure to refund a filing fee they collected but ultimately should've refunded--still waiting 3 weeks later despite my reminders. It also would've been helpful for them to tell us we'd need a state inspection before we could register the vehicle.