I'm happy with the work, Unhappy with the price. Unhappy…read morethat they came in for a drain and felt the need to touch the backflow device, the water heater, and generally would have preferred the tech just stuck to the scope. Felt like fishing a little. But that's part of their process, I'm told.

False advertising. Their website claims "$93 drain cleaning" multiple times int he same page, but…read morewhen you call they tell you there is a $100 service charge before they even get to the $93. This is very misleading to get you to call and waste your time.

Had them come out and quote me for replacing some receptacles and running a new dryer line. Asked…read moreabout upgrading the panel due to the house being so old and no labels and adding an upgraded line for the dryer. Gave me a quote on Monday and was able to do the work on Thursday. Shaun did the estimate and helped to get everything set up. Even getting the state inspector to come by on an off day for the area. Randall, Matthew and Jody did the bulk of the work with Dustin coming in and doing some finish up work. It was a large job but I finally got the correct outlet for the dryer, all electrical up to code and had everything completed in a day, even the labeling of the panel. So very greatful for the quick timing. Will definitely be calling them for future electrical and plumbing needs. Thanks Again!

Quick service. Within time frame of arrival. pleasant to deal with. They got the job done well and…read moreI would use the company again.

I had them come out for an estimate (along with several other plumbers.) A week and a half later I…read moretold them I had decided to go with them and wanted them to come out and do the repairs. I was told they were a week and a half out which was fine. He said he would put me on the schedule. 2 days later I messaged back just to confirm I was added to the schedule. I got the thumbs up emoji. A week later I messaged to ask if he had an ETA on when they would be coming out because I needed to make sure I was home. He said he would check his schedule and get back to me. A month later and I have still yet to hear back from him. In the meantime I called another plumber who came out and did the $2200 worth of work I needed. I guess some people just don't need the business or the money. smh.

I needed a new hot water heater put in over Christmas. I pushed the appointment back to the day…read moreafter Christmas because he was busy. Even after that he charged me for over 6 hours of work when he only did 3. He called it a "hassle factor" when I asked him about it because the water heater was in the crawl space. I feel extremely taken advantage of.

Awesome service. Chase was professional, fast and courteous. I had a clogged waste water drain and…read moreit was dealt with quickly and at the best price.

$93 or free! Only…read morehad excuses. Upselling began before the evaluation even started. Blamed my pipes not being up to code. I ended up ordering a drain snake/auger on Amazon for $65 and completing the job myself.

Recently we noticed all our drains "gurgling & bubbling" loudly when water was being run. Water was…read moredraining slowly in my tub. After 3 days, our main toilet wouldn't flush. Drano, vinegar & baking soda & boiling water didn't help. I came across My Professional Plumber out of Oak Ridge, TN and they were able to get someone out within an hour. April at the office (I called 865-609-6080) went out of her way to find someone right away to come out. If it wasn't for her efforts, I would've ended up calling another company. I was happy to receive a text from the Technician Branden A. He also called to say he would be over in 45 mins and was driving a distance. He arrived right on time, wore shoe covers & was well-groomed. Branden asked many questions before looking at the problem, which I appreciated. Turned out I had a clog leading out to my Septic tank, which he resolved; advised me on proper maintenance, and gave me needed treatment to pour down my drains. I was so thankful Branden did not price-gouge and didn't "find" any other issues; even tho I'm a single woman over 50. His price was much lower than if I had gone with another company I almost used. He charged reasonably for the job; not by the hour; he saved me $$$ because of his honesty! Thanks Branden & My Professional Plumber. Highly recommend! I will request him in the future!

If you want your mailbox filled with marketing literature from this company FOREVER, sign right up…read more I did use this company but since then I have requested in writing ten times to be taken off their mailing list. They are not good at listening or respecting my request. So I have decided to smile as they keep wasting their money. But I warn you they are extremely annoying at marketing.

Backflow Specialty is one of the best specialist service providers I use. Never mind that they're…read moreknowledgeable about their field (of course they are), they're pleasant to talk to on the phone, pleasant to deal with in person, and deliver on promises. What more could you hope for?

From the owner: Our company specializes in inspections, testing, repairing and installing backflow preventers for…read moreresidential, commercial and industrial customers.

I cannot even begin to express how lovely, kind, polite, and efficient the specialists are at Lee…read moreCompany. They far exceeded my expectations, and our home had a ton of little issues before their visits: I had a vent duct cover that was falling apart, a hose stuck onto the wall, and numerous other little issues that would have required several different tools, ladders, and expertise. I want to emphasize especially how amazing the drywall patching was done. It was seamless...without paint. It looked world's different than the slap-dash, amateur job our builders attempted in the same room. While you may hesitate to call an expert like we did (we were so determined to do it ourselves), the people at this company explained every step of their process. If you ask any questions during a check-up (on their maintenance plan), they'll walk you through the steps if you're able to do it yourself. I'm so impressed by their willingness to help, and they clearly hire people who are kind first and foremost. I really respect that in a company. Highly recommend all the specialists here. Really down-to-earth, awesome people.

They responded quickly asking for my contact number, which I provided, however, no response, no…read morevoicemail....nothing.