What a refreshing experience with a car dealer! I'm not local but was looking at a specialty car…read moreon their lot. From my first message, Grady got back to me quickly, and communicated effectively, without ever being pushy. Everyone I dealt with was friendly, and seemed to genuinely care about me. I'd highly recommend them if you are in the market for a new or used car.

They really took great care of my service work that was done on my truck. Appreciate it very much…read more Was also one of the best buying experiences with a new vehicle.

Fabulous business, great sales staff. Always helpful and attentive to needs. Have worked with Ben…read moreon multiple occasions and always pleased.

I purchased my car back in 2020 from this dealership, what a great experience! Took it in yesterday…read morefor routine maintenance, Justin was very knowledgeable,explaining what I needed, they got the work done very timely, the car was in perfect shape when I received it back. Justin told me everything looked great, complimented me on how I've taken care of the car, and invited me back for the hundred thousand mile service. In today's busy world it's refreshing walking into a car dealership where you feel more like family than an ATM. thank you to the entire staff of Matt LaFontaine Chevrolet! Ken Haig

Carolyn was very helpful in getting us in a new 2021 WRX. Called her up after submitting an online…read moreapplication and she had the paperwork done in minutes over the phone. She worked out everything ahead of time so when we showed up to pick the vehicle up it was smooth and fast. I even changed the appointment time last minute and she worked it out just fine. This was my 2nd Subaru dealership experience (the previous was in Bellingham, WA), and both have been great. Thanks a lot, love the car. -Mike

They offered a $50 Visa gift card for a test drive and then they reneged on providing it. Same with…read moreSerra in TVC - coincidence? LSW June 2025

I had to leave for SD on Monday and had gone to an oil change place near my home to replace my…read moreright turn blinker. The oil change place replaced it but it still didn't work. I did not want to make a 1,000 mile trip without such a critical signal, so I drove to Serra (my usual dealer) in the hope they could help me. The young lady at the service desk told me they were booked 2 weeks out, but brought one of their technicians, Chad, out to take a quick look at it . Chad opened the light and found that the bulb was not fully seated. The whole process took about 3 minutes and now I can leave on time for the family event I am supposed to attend. I am so grateful to both Chad and the young lady at the desk that helped me get this done! Serra will continue to be my go to establishment for my cars needs.

Wow! Terrible service. We spent over $60K with them on our Grand Highlander. After many unanswered…read morecalls and messages left yesterday to schedule a simple oil change and tire rotation I finally got them to pick up today. The first available appointment is in 22 days. Very disappointed with them.

Bought a car from Niel Tveten at Fletch's in Petoskey. Honestly I was dreading it because it's…read morealways been an arduous task in the past but this was an incredible experience. Niel was knowledgeable and kind, not a high pressure, get the sale guy. He listened to what I needed and found the best fit in my price range. When it came time for the buy the whole team came together like a well oiled machine. They got me a great rate from the bank and any time I had to wait they offered beverages and snacks even though my wait time wasn't long. I really appreciate how hard they worked to get me what I needed without taking all day. Highly recommend Niel and the Fletch's establishment!

I would not trust Fletch's service for anything! I had my tires changed in my CTS-V in the amount…read moreof $2004.60. When the brought my car out from the back lot is was covered, and I mean covered, in bird sh!t. After some load complaining they washed it for me. I got home still furious. And I notice my wheels, that were absolutely perfect when I took it in, were all hacked up from changing the tires. I called and they insisted it was road rash and was that way when I brought it in. Absolute b.s.!!! This car is a very low miles car and is show condition. The old tires only had a couple thousand miles and I had to change them because of age to have a TPMS changed. And road rash from a moving wheel has a lot more extended scrapping, not the damage on these wheels. I also have a Audi S7 that has a bumper-to-bumper Audi extended warranty, that still has 3yrs and a lot of miles left on it. My a/c was not cooling. I took it in and Fletch agreed it had a leak and it was low on refrigerant. They recharged the system and invoiced me for it. They said it was because they could not pin-point the leak. I asked where the refrigerant escaped and they said that I must have opened a valve and it escaped because they could not find a leak. Or that because they could not identify it specifically that they could not get reimbursed from the warranty. The service department at Fletch is a dumpster fire!

Brown Motors had some service glitches, but pulled through in the end. Went in for an oil change…read moreand top off of other fluids. I won't bore you all with the details, but Brown Motors ultimately did right by these out-of-town customers. Management bent over backwards to ensure we were happy. We are!

I am never returning to Brown Motors in Petoskey. Brown's…read morehas very poor customer service. They could not find the needed and necessary part for my Jeep. We had to find it ourselves by personally making dozens of phone calls to dealerships throughout the country.

I just had to write a review for Fenny in Gaylord because we had such an excellent experience…read moreyesterday. Our credit isn't perfect and we had some blemishes, which I was aware of, so I went online and was able to get approved for a loan, which made me feel better walking into the dealership. I decided to go to Dave Kring in Petoskey as they seemed to be a reputable dealership. We spent several hours there looking at vehicles and finally decided on one - the Chevy Equinox. Even though we had a preapproval in hand, they insisted on trying to get us approved with the lenders they have relationships with. Of course, they all denied us due to the credit blemishes we had. You would think that we could use the back up offer, right? Kring told us that we would have to pay approximately "$3 - $5K" in loan fees which was outrageous. This just sounded strange to me. So they said with that and our trade in which had some negative equity, they could not help us without a significant down payment. I ended up calling the company that approved us online, and inquired about the huge loan fees. They told me that was not true, and that Kring had not even contacted them about the loan. What the heck, right?! Something was fishy. I wonder if maybe they weren't going to get a kickback from an approved lender and that was the deal breaker? I did ask the lender if they could recommend someone that did accept them as the lender without issue, and they told me Feeny Chrysler Dodge out of Gaylord. Instead of driving all the way over there, I called first and spoke to Jan in the financing department. This nice lady sat and listened to the whole situation for close to ten minutes, patiently answering my questions and was so nice that I wondered if this was the best dealership for us. She also told us that there could be rebates on some of the new vehicles that could be applied to offset the negative equity from our trade in. Without anything to lose, I went straight over. Thomas Young, the salesman was fantastic, answering more questions for us and was one of the most un-salemsan like car salesmen I have ever dealt with. Just a super guy. After seeing our approval docs from the online lender, and talking with Jan, they felt they could help us out. Jan pulled our credit and was very surprised to see the lenders that Kring had tried to get us financed with. Apparently those lenders had higher credit standards and our credit score wasn't a good match. Basically, it was a waste of time even trying to get us approved with them. And in the process, our credit score significantly dropped due to all of the credit pulls by Kring. We found a vehicle we absolutely loved - the Dodge Journey - and it was cheaper than the Equinox we were going to get at Kring. Jan was able to get us financing directly through Chrysler (yay!) so we didn't end up even using the online lender. We walked out of the dealership with a brand new 2013 vehicle with nothing down, the rebates took care of the negative equity from our trade in, and we couldn't have been happier. Thomas even gave us a lottery ticket as a thank you. A fantastic experience in every sense of the word. We have already told several friends and family members of the great experience at Feeny and we will never go anywhere else in the future for a car. I recommend that you check them out too, you'll be glad you did. :)

We bought a 2015 Dodge Ram 1500 from a dealership near Holly/Clarkston area where we live. We're up…read morethis weekend to visit our parents and had a "service electronic throttle control" error message come up when we were about 20 mins away from Gaylord. We made it home and woke up this morning to take it there first thing. They told us it was a Canadian vehicle and out of basic warranty so they can't help us and sent us away. We stopped by advanced auto parts and they sent us to upper lakes tire who actually helped us. After talking to our dealership, they said Feeny should love this kind of work since they will be getting paid from another dealership and it's warrantied work from them. We called back to speak to a manager once we talked to our dealer, and he told us the same thing. "It's a Canadian vehicle so we can't help you." They only suggestion they gave us was to go to muffler man which is closed today. Whether they could actually help us or not, they need to improve on their customer service and explaining things since they left us with no explanation of why they couldn't help us beyond the fact that they were busy.

Never answer the phone. Always charge elaborate rates even when they don't even fix anything!read more

My truck had a transmission replaced and the entire bill (less a 200.00 deductible) was paid for by…read morethe extended warranty company. The service rep told me at the time of pickup that the new transmission and work was covered for 2 years. So 1 year and 6 months later I have a problem with a front wheel bearing and take it to the dealership. The wheel bearing and related items that they found were still covered under my extended warranty all with a 200.00 deductible. The service department calls me and says that I have to pay 1200.00 because the warranty company wont cover the leaking torque converter seal. No matter how I tried to explain to the service department this specific problem should be covered by the dealership, they provided several excuses blaming the extended warranty company. Service dept tells me the warranty company only covered 80% of the parts, but the warranty company said they paid 100%. Service department tells me then that the warranty company disagreed with the time it took to complete the work. When in fact the estimate the service dept sent me showed the exact same hours that the warranty company says was normal, however the dealership increased each job by 1 hour to cover the repair of the torque converter seal. No matter what common sense explanation I asked for, the service department came up with some excuse blaming the warranty company. The warranty company said all I was responsible for was the 200.00 deductible, but once they start the work I was at their mercy. All told and at the end, I was charged 898.00 for work that the dealership should have paid for. The funny thing is that the new service rep that the dealership had looked me straight in the face and told me everything was correct. I asked her how she could ethically and morally do this to people and I never received a response. I am still considering legal action against the dealership.

My wife felt something while braking our 2013 Prius V with 118K miles. So I called up Boyne City…read moreBrake to ask their opinion. Caleb invited me to stop by and have the vehicle looked at and test driven. A couple hours later I did just that. The man at the front desk, Joe, listened to my description of what I perceived as a potential 'issue' and we took the car for a drive up and down M-75 for 15 minutes. Joe drove and did some things one does to check if the issue could be a bad bearing or not. He noticed nothing unusual during that test or while braking. Upon arriving back at the shop he put it up on a lift to do a visual inspection of the rotors and pads. Not only did he not find anything, he pointed out to me what great condition the entire mechanism was in. He said the pads were good with at least 80% life left. Rotors were good looking, no scoring or corrosion. No charge, just good customer service. For someone like me who is new to the area I need to know service providers who are trustworthy and willing to win my business. Really made my day as brake jobs are not cheap. He invited me to stop by anytime if anything at all seems fishy. I will.

Free inspection, great service, fit me in without an appointment. Friendly knowledgeable staff.read more