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12 years ago

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World Wine and Spirits

World Wine and Spirits

4.2(13 reviews)
0.8 mi•Capitol Hill
•$$

I love this place, hands down. My story…read more.. I ordered some wine and alcohol through the Drizly app. The store calls me to tell me they didn't have that particular size in stock. Ok, cool. They get me a different size and offer to refund me the cost difference since the size was smaller. It was five bucks. I never got the refund and honestly, I completely forgot. I ordered something again today. Drizly once again offered a size that they didn't carry. I ordered it. They called. I ultimately just cancelled. I figured, fool me once, shame on you... fool me twice, shame on me! The store manager calls me himself to rectify things. I told him about my last experience and he was like, OH NO!! THAT'S NOT HOW WE DO BUSINESS! He personally delivers what I ordered and hands me the money from last time. This is the basics of honest, good customer service. It's not a big deal but it's enough to put a bad taste in someone's mouth. This manager went above and beyond and they earned a customer for a very long time. Thanks guys!

My review is based solely on the CUSTOMER SERVICE. I noticed that two male employees did not greet…read moreme when I entered the store. Basic customer service skills dictate that employees should greet customers upon arrival. When I brought this to their attention, they explained that they were engaged in a conversation. However, they could have taken a moment to acknowledge me before continuing their conversation. Yes I know I am beautiful, but it only takes a moment to SPEAK! Additionally, the store was quite empty, which made me think that they were expecting inventory. I believe that it is important for employees to acknowledge customers, regardless of their gender. When I expressed this sentiment to the employees, they laughed, which I found unprofessional and disappointing. UGH!

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World Wine and Spirits
World Wine and Spirits
World Wine and Spirits

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Bob Kat - beer_and_wine - Updated October 2026

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