Honestly, this place is hit or miss, but the misses far outweigh the hits. The food is consistently inconsistent when it comes to temperature - it's either lukewarm or ice cold, never hot. Today's meal was warm, but the home fries were disappointingly cold. The service hasn't impressed me either; the staff seems unenthusiastic and like they'd rather be anywhere else. To top it off, I witnessed some unsavory practices, like food being left out on the counter without proper plates. Specks of dirty in the drinks. #dirtycups The drama that goes on there doesn't help either. Maybe it's time to take their business elsewhere? The ambience i guess clean but it was chilly today. read more

It had been years since I ate at Bob Evans. My Uncle asked the family to join him for breakfast so twelve of us met on a Friday morning to enjoy a family meal. We had to wait a few minutes so they could pull tables together for our large group. I was super impressed by our server Britnie! She took our orders six at a time. She did not write down anything even though there were so many different options with everyone's meals. And all of our orders came out just as we requested. Not only was she efficient but she was also pleasant which made our visit that much sweeter. I do not drink coffee but most of my family does and she brought out a fresh pot several times to reheat everyone cup. I started with a hot chocolate topped with whipped cream which was great on a chilly January morning in Ohio. I ordered the Everything Breakfast which included eggs, tomatoes, cheddar cheese, hollandaise sauce with green onions served on a bed of hash browns. I enjoyed everything on my plate except the grilled biscuit. The biscuit was overcooked and too hard for consumption. The restaurant was remodeled in the last few years and was nice, cozy and clean. Glad I checked out the new and improved Bob Evans. You should too. read more

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The service was absolutely horrible and the food was absolutely nasty as well. We sat with there with no silverware for 30 minutes with are food there. read more

Service was horrible & my food was served cold. That was a first for me. Never have I been served cold food!?!

My family and I have been into this location multiple times, and every time we've been we have been very pleased. We've have the server Megan the last two times and she is always so great and attentive. She is proactive with our drinks and never lets them get empty and our order is always correct. I've been to the other Bob Evans in town and it doesn't even compare to the New Boston location. read more

After waiting an hour for delivery, a Door Dash driver mixed up our order. I called the restaurant and manager Amanda C. jumped right on the case, called me back personally, and we had a new order in a very reasonable timeframe. Thank you Amanda! read more

Great New re design for this location and I do like the theme. They seem to be a bit understaffed at times so expect a little longer wait at busier times of day. The sweet tea is not something I would brag about to a southern person. But I did rather enjoy my Farmers choice breakfast at 7pm. Thanks again for bringing out the biscuits while we were waiting. read more

Bob Evans - American Near Me - New Boston, Ohio

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Food was burnt and smelled like wet dog. Pretty sure bacon cheese burger isn't suppose to smell like that.service was poor when ask to speak to a manager was told one was not available. The booth in which I was setting had food down in the seat food on the floor and the table was sticky.The bathroom was disgusting as well. I would never recommend this place to anyone nor will I ever go here again. read more

My friend got the Holy Cow Chocolate Cake and broke off one of his teeth when he tried to bite into the very hard chocolate cow on top of the dessert. He went to the restroom and I told the waitress about it and she didn't do anything about it. I thought she should have got the manager, but, instead she just walked away. When I went up to pay I also told the cashier and she didn't do anything about it either. I also thought she should have went to get the manager or at least taken off at least half of the price of the dessert. But, no, she did nothing about the problem. I wouldn't suggest anyone ever eat there if you value your teeth and/or your other body parts because none of them seem to give a a rats a$$ about their customers!!!! The really sad thing is he is an Army Vet and can't afford to get his tooth fixed! At least that Bob Evans don't care if their food breaks your teeth off!!!! read more

And Bob Evans wonders why as a franchise they are given low marks overall as a restaurant. I ordered online at 11:15 for a 12:00 pickup. Arrive 11:55 talked to employee for curbside pickup, which is what we are supposed to do. At 12:31 still waiting for food even though they have talked to me twice. Finally, get my chicken and noodles at 12:35. Wow--took them a long time to dip that into a plastic container. Luckily, the food was hot--it should be since it wasn't dipped until probably 12:31. Too bad the "service" was horrendous. I could have gone in, sat down, eaten, and have driven away quicker than the carry out service. read more

People like Bob Evans for three main reasons (1) the rolls (2) the Wildfire salad dressing and (3) the consistent experience (food, service, menu). Perhaps they are not up to speed after re-opening for sit down service. I was not given rolls.I checked with the cashier, and she said they come with what I ordered. I had to ask about the salad, which I got as an upcharge. Frankly, although the food was tasty, I was more than a little disappointed with the experience. Buyer beware, and ask a lot of questions read more

Ordered breakfast, was not pleased at all. For the cost, the eggs weren't done, hash browns tasted old, toast was not buttered.... Very disappointing... read more

Hard to get waited on here. We just left after sitting for over ten minutes without ever having a drink order taken or even being acknowledged. Restaurant was busy but not THAT busy. Several waitresses (and managers) standing around doing nothing but talking. When I left I stopped at the check out counter to let one of the managers know we were leaving and why. Didn't even get an apology. Won't go back - ever. read more

Poor service. We stopped here on a Sunday around 11am. There were several groups of people waiting for a table. No one was at the Hostess Stand. A lady in front of me wrote her own name down on the wait list. After approximately ten minutes a lady shows up and takes down our name. There were several dirty tables that remained dirty while we waited for 25 minutes. Clearly, the manager had bigger priorities, as she slipped out the side door to go smoke, showing no concern for those waiting, dirty tables, etc.. Then, a guy came to "help" the Hostess write down names. What about cleaning tables so some of the mass of people could sit down? I'm not sure why someone wasn't minding the store, but, I don't plan on returning. read more

Way too long of wait. Food was good but they are definitely under staffed here at this location. Waitress was good but she had the whole floor and it took 2 hours for our breakfast after we sat down to eat. read more

Why does it always take so long to get someone to take your drink orders and food orders? We had a party of 6 they set us at 2 tables back to back then didnt tell the server we were together so she got one table and not us. Took 20 mins for her to finally take our order don't know why we keep coming back. Probably will be my last visit read more

Food was nasty burnt sausage cold toast Cold bacon. 3rd time eating here all three times food was cold or just nasty waited 10 mins before waitress came over. Would not eat here again. Manager acted like nothing was wrong. Food sucks here read more

Have waited for an hour to get food ordered. When you question the staff they say others that ordered after you had food come from other side. Drinks are not regularly served while you wait. Seen waitress twice in an hour. Place is not that busy. Past frustration stage. If not for other guests with me I would pay for my glass of tea and leave. read more