Communication sucks! He doesn't do follow ups on his work as he might tell customers. He installed…read morea outside unit and a new plenum in my attic back in mid May. He told me he would do a service check a month later. I've called and texted him several times over the past 3 weeks. No response and he reads my texts....my phone tells me. My temp doesn't go under 75 in my home with my thermostat set at 60. Something is wrong,but no response to my calls or texts. . He's not a bad guy, but it seems once he's paid you're history ADIOS! Signed 1 very unsatisfied customer......

From the owner: Looking for affordable and reliable heating or airconditioning services ? Youngs Hvac Solutions is…read morethe right choice for you . We want to get your home back to a comfortable temperature again . If your too hot , no problem. If your too cold , that's no problem either . If you give us your problem then we will find your solution.

One word - FANTASTIC!!! Arlington Comfort is absolutely amazing. One of my units went out and I…read morefound myself dealing with various companies who had the worst customer service. I was literally at my wits end when I was referred to Arlington Comfort. I can't begin to tell you how wonderful they were. The best customer service ever. From arriving on time to ensuring no damage was done to my home during the replacement of my unit. Mrs. Yolanda Watkins is AMAZING!!! She is so caring and so positive. Arlington Comfort was simply a breath of fresh air. If I could give them 10 stars, I would. Arlington Comfort is Wonderful!!!

From the owner: Air Conditioning, Heating, Gas Logs, Plumbing, Water Coolersread more

While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

They cleared the bathroom sink drain but it was very, very expensive. There were a lot of…read moreadditional, unexpected charges.

I just had my annual AC maintenance done and I'm thoroughly impressed. They were incredibly…read morethorough, cleaning the coils and checking the coolant levels to ensure everything runs efficiently for the winter. It's rare to find a service that is this honest and doesn't try to upsell you on parts you don't need. My unit is running quieter than ever!u

Smith Heat and Air arrived on time, did a chemical cleaning of my outside condenser unit, didn't…read morerush the job, provided an explanation of his work and my system status , and lastly all performed at a fair price. This was exactly what I was looking for...

In November, I paid to be a priority customer for any service needed. (1 year contract). On…read more1-26-26 I called because my hot water heater stopped working. They scheduled the appointment for Thursday due to the weather. confirmation reminder texts were sent to both my phones. Thursday came...no one showed up. No call no anything. No one has returned my call each day since. Out of desperation, I've had to call another company to come out and I'll be out of pocket with this one for abt $400. This is poor service on a contract YOU sold me and for an appointment that YOU made and for YOU not responding to my messages.

Would never recommend or use them again. Have charged me for services and then text me that they…read moreare no longer Tennessee. All I want is a total refund from these people. Spoke directly with Charles and once I paid for everything, he texts me later that they are no longer servicing Tennessee.

Exceptional service from Jeff and his team. Sent a message on Sunday night; Jeff called me first…read morething Monday morning and his team showed up that afternoon to assess the problem. They found the problem quickly and had me up and running first thing Tuesday morning after getting the necessary equipment. Will be using Active HVAC from now on. Reasonably priced, upfront and honest.

Jeff came out within 2 hrs of me calling. He was kind, professional, and didn't try to upsell me a…read morenew unit. Would definitely call him again! Highly recommend!

A/C went out and I diagnosed it was the capacitor, a part you can get from Walmart.com for $17…read more Called Steve Ray at 5:45 pm on a Tuesday and I was thankful he said he could come out and replace it. 20 mins later he was here and working on it. Then he said it would be $275 to fix it! I already had the cover off the a/c unit, turned off the power to the unit, and removed the old capacitor. All he did was hook up the 4 wires and put the cover back on! He was literally working on it for 5 minutes! $275 for what?!? I would have been more than happy to pay for his services, but this was ridiculous! I'm sure this guy knows what he's doing, but it seems he's trying to buy a place in the Bahamas with his rates. CAll SOMEONE ELSE OR BE PREPARED TO SELL A KIDNEY!

From the owner: We are your locally owned and operated Home Comfort experts, serving Shelby County and the…read moreMid-South area since 2000. Our licensed and bonded technicians are committed to providing the best possible service and installation of high quality Heating and Air Conditioning equipment. We service and install a variety of products to meet your needs. Along with Heating and Air Conditioning we can also services, repair, replace or install gas logs and gas log inserts. Need some plumbing repairs done, we can do that too.

Clayton was the lead technician, he and Caleb provided excellent service. They came to replace my…read moretwo AC units and furnaces. The team was professional, punctual, and got our AC units (and furnaces) up and running within the time frame they estimated. They explained everything and left the place clean; they took the old units away as well. Infinity is highly recommended for anyone needing reliable AC work!

I originally got a quote from Infinity about 2 years ago to replace a faulty AC unit in my previous…read morehouse. I went another route, but apparently they kept my information and called me 2 months ago to offer an "AC tune-up and water heater flush" for $49. When I asked what the technicians would do on the tune-up, the salesman had no idea. He was embarrassed when I asked the question but told me he would have a technician call or email me with the details that day or the next. I agreed to book the service, and the salesman took down my new address. They were about three weeks out on appointments, so we set the date for June 6th between 11am and 1pm. I received no email or follow-up on the details of the service as promised. This should have been a red flag, but I didn't think much of it. I figured I could ask the technician when he arrived. On June 6th I took off work to be home for the service. At 1:15pm no one had arrived or called so I contacted Infinity. The scheduler informed me that the technician had gone to my house, and no one was there. After some checking we realized they had gone to my old address and when I was not there simply left. They did not contact me in any way nor would they have if I had not called. I explained that I took the day off and was home, they could just add me to the route at the end of that day. The answer was no they cannot do that, even though they went to the wrong address and could reschedule me for June 20th at best. I had taken off work that day and was not about to give them another three weeks and take another day off for a company that was not willing to admit they made a mistake and do their best (anything) to make it right. I was obviously upset and asked for a manager or the owner. When this was denied, I asked for a callback from a manger or owner and was told they would call that day or the next. As of 11 days later I have not received any contact from them and decided to write this review. The bottom line is I have heard good things about this company, but I will never now because their poor customer service didn't allow me to find out. I was hoping to get a quote on replacing two of the old units and ducts at my house that are on their last legs, but not anymore. This and the likely $20k+ in business that would have brought them will go to another company, one which respects my time. If you are looking for Air Conditioning needs in the greater Memphis area, my opinion is that you look somewhere besides Infinity Heating and Air Conditioning.

Yates resolved my electrical issue. However, his rate intends to be higher than normalread more

This company wanted to charge me over $90.00 to just come out and give me a quote to see if they…read morecould add a line for a AC unit. The tech said if they couldn't do the work, I would still have to pay the $95.00! lol

Have used Aireserv before. No issues. Had them out this year to inspect my mother's furnace and…read morechange the filter. After 2 hours, they tried to sell my 82 year old mother 5k worth of insulation, surge protections, etc. scammers who I won't use again.

This company is professional informative, communicative and efficient, timely and courteous. They…read moreoffer discounts as well and they work with you. They make sure the personnel coming to you are verified. I was able n need of immediate service and they got on the job quickly. I recommend this company!