If I could give this dealer a zero I would. They sell Bennington boats. Their service department is…read moreawful. You can call multiple times and you may get them on the phone. Finally had to call sales to actually get somewhat service. I have a Bennington, which is under warranty, but since they didn't make the money on the sale, they won't service it. They said they would before the Christmas break. Were they literally close their shop for two weeks. My boat died on the lake and using a JetSki I was able to get it to my doc. I spoke with them and they were going to try and get someone to work on it in the two days they had before they took off but then just couldn't get to it and we're going to come out at the first of the year. So I waited, and now they told me they won't help. That's a crazy attitude because with the other people who moved to Austin, it's quite easy that someone may come here with a boat from somewhere else and the fact that they won't service it because they say service it although they are the licensed dealer here and after they had told me they would it disgraceful

My husband and I went into South Austin Marine on Saturday, July 11th determined to find a boat. We…read moremet Michael Pempsell, who showed us all of their boats. We found a 2015 Byrant Spreranza that we loved. We started the buying process that day. On Monday, July 13th, I met with Michael to finalize buyer's agreement and give him our $500 deposit. Michael said he would contact me later that day with a time to do a test drive and familiarize us with the boat. I reached out on Tuesday, July 14th, as I had not yet heard from Michael. He responded saying "We had a mix up on deposits on this particular boat, I'm in the process of getting to the bottom of it and was going to relay back to you after." We never heard from Michael again. On August 1st, I reached out to the CFO, Wayne Black, to tell him about our experience and to help mend the relationship before I left a 1-star review. It has been over 48 hours with zero response. While our initial experience with South Austin Marine started off well, it has ended most poorly. To have a boat (I put a deposit on) be sold out from under me, is one thing. But to have the company provide zero communication, essentially stonewalling me, is appalling and infuriating. While I will not be doing any business with them, hopefully this will allow the staff at South Austin Marine to learn a valuable lesson - communication, even when delivering bad news, is important. The total silence reveals a lack of integrity that I will never support.

What a rip-off! This week I had two jetskis serviced at the new Full Throttle Seadoo place in…read moreKingsland. All that was done was an oil change and replacing three spark plugs. The bill came to $863.13 or $432 per jetski!! For an oil change which takes 3.5 quarts of oil and a filter! The parts came to about $112, the rest was for labor at $170 an hour plus shop supplies, hazardous waste charge (oil), and credit card fee (3.5%). And by the way, it took this Master mechanic (at $170 he must top-of-the line) 1.5 hours to do this oil change! Incidentally, I looked at an old 2023 bill, when the exact same mechanic changed the oil in the exact same jetskis and it took him 1.2 hours per jetski then. And of course the hourly rate was a lot cheaper back then too (37% cheaper), but it's different ownership now when Full Throttle took over from Highland Lakes Seadoo. I guess they had to increase the time the mechanic worked on these jetskis or raise the labor rate even more to get more money in, but how much more than $170 per hour are you going to charge for a guy doing a basic oil change? Or perhaps the mechanic is slowing down in his old age, who knows? My advice? Perhaps it pays to look for a different place. By the way, all the positive reviews (with the exception of one) are about Highland Lakes Seadoo, which were the previous owners. I liked that place. The new ownership has turned greedy.

I just used Full Throttle for the first time to service my jet ski and was very impressed…read more Christina and her staff were very professional and the price was very reasonable. I will use them in the future and refer them to both friends and family.

I went in on a Saturday to look at a specific kayak they had in stock. As soon as I opened the door…read morethe smell hit me. The shop smells like a litter box. There's at least 1 cat walking around and it's clearly been using several items in the place as scratch pads. One kayak had the flooring all torn up. The furniture with padding is disgusting! There are birds too. Cages were disgusting. Even the fish tank was gross. In fact, the place looks like it's owned by hoarder. There's stuff stashed in various areas. The more you look around, the more you see. Now on to the shopping experience. I told them what I was looking for and they directed me to a "salesman". He showed me what I was looking for which was outside covered in dirt. That's where his usefulness stopped. He had no clue about any of the kayaks I wanted to see. Told me the kayak had 800lb weight limit but it's actually 650lbs. When I asked where the floor inserts were he said they didn't come with them, but they actually do come with them already installed. Asked for a specific color and was told that color was "defective" and the manufacturer was recalling all of them, and that's another lie. When he realized I wasn't going to buy one right then and there, he proceeded to follow me around the store for the remainder of my visit. The only way he would've gotten closer was if he had ridden on my back! I ended up driving to San Marcos the same day and bought the exact kayak I wanted. If you buy anything from here, make sure you disinfect the hell out of it.

This place is just foul. This is a hole for sure. Walked in and immediately smelled cat piss. I…read moreonly noticed one cat but you can tell it laid on everything in the store. It had hair and scratches in the boats and furniture. Then there were bird cages that smells bad as well with almost black looking water in them. Fish tank didn't look too good either. There was a bag of open chips and other food items like salsa out in what looked like a break room, along with what looked like newspapers and trash laying around. It looked like hoarders storage unit. The boats were dirty and the kayaks were stacked on top of each other outside. So you had to move them to look at the other ones. It just looked completely unprofessional compared to other places. The sales guy didn't know anything. Everything he said was completely wrong from the pamphlet they have of the kayak I wanted sitting up front for anyone to take. If I can't get this kayak I want from anywhere else, then I'll just swim around.

In the middle of the boating season one repair shop couldn't accept new customers. Boat Docktor…read moretold me to bring in the boat. It wasn't in their shop an abnormal amount of time, even if not "in-season". Very clean shop and very professional. I will definitely be back for future repairs.

From the owner: Whether you need a tune up, storage prep, or repair, Boat Dockter will make sure your Honda is in…read moretop shape! We also stock a wide variety of Genuine Honda Parts and Accessories. Let us know what you need! Boat Dockter's service personnel has numerous years of marine outboard service experience and can handle anything from routine maintenance to major repairs. Our goal is to make sure that your Honda products are up to their highest working capabilities when you need them.

Had my boat on consignment with Pat for three months, he told me in order to sell hit he would need…read moreto invest some time, and money to fix a few things to have boat ready to sell, I said ok that's fine no worries. So summer comes around, boat still hasn't sold. So my partner on the boat and I decided we wanted to pick the boat up and keep it. Pat seemed aggravated by this and told me he had all these customers in different states interested, but no commitment from anyone. I asked what it would take to pay him for everything and get the boat back. ($1,420.00) I paid that with no problem because I trusted him. Well I get home and the three speakers he installed for 375$ weren't even wired in and were 45$ speakers on amazon. I called Pat and told him the issue, which he thought he would resolve with cussing and yelling as well as hanging up on me three times. I decided to let this shady gentlemen keep the money and I'm moving on to avoid confrontation. Pat is a complete SCAMMER In my bill it clearly states the 300$ I paid for the storage fees. So there was nothing free about it . AND I told you everything about the boat and asked if you wanted to get in it and look it over with me in which you said no, it looks good from down here. I had no problem paying for repairs until I was ripped off. So I don't know where you get FREE And I never didn't want you to fix anything , I paid you 400$ to replace a vinyl strip... On top of that I cut my price 5 thousand dollars and you couldn't sell it. So don't say I was using you as a free storage facility .

My husband and I just bought a 2011 Four Winns from Pat at RPM. Boat was in great shape and…read moredecently priced. Pat has a huge passion for his company and makes you feel as if you're family. He took us out for a run and answered any of our questions. I highly recommend anyone purchasing from this company.

I tried to deal with him in the past, but Wayne thinks that he is the best in the business--and if…read moreyou disagree then he will rudely you to just go away. He charges whatever he thinks is appropriate for his services (most of which are provided by hired help who are not really qualified) and if you say anything about the price he seems angry--his comment to me was that if I didn't trust him to work on my outboard motor then why did I bring it to him--I know that others have had disputes with him, as well, over a long period of time for various problems including leaving their vessel outside and uncovered for periods of time in rain and then heat until the interior was so badly damaged that it required complete replacement. Wayne is a "legend in his own mind"--but not to me. Arrogance and ignorance are not a good way to deal with the general public.

Thieves is the word to describe the folks at this shop. They had my money and my boat for over 10…read moremonths and never fixed it. Would NOT return calls, they hide in the shop cameras everywhere so they know if your there to complain or give them money. I am having to sue them to get my money back. Sent demand letter for my property which was return undelivered. If you take your boat to these people, you deserve each other.

Definitely DO NOT use these people unless you see this post removed or updated. He told me he made…read morerepairs to boat detailed and changed a bellow. He rushed to austin to pick up check and did NOTHING TO BOAT. I am going to press charges for theft of service as he won't return calls at all. Just some garbled me I have had the boat repaired by others and it was confirmed he did nothing to the boat and still won't call us back. I'm gonna have do small claims Court to get $750 back what a pain in the tail.

Previous reviewer is off his rocker! I've had this guy work…read moreon , 4 boats now and always has quality work. I get my boat in, told the problem and then quoted how much it will be and it's always on point.

Jerry saved the day! My boyfriend was about to pull his hair out because he couldn't find out what…read morehe did wrong replacing his old Kenwood boat stereo with a new Bluetooth compatible one. We found Jerry on Yelp and left a message & within a few minutes he called back & helped him troubleshoot over the phone. He didn't even charge! I think we will probably send him a gift card or something. Thanks JERR!! Now we can relax & drink a beer in your honor! Cheers!

VERY disappointed in TMS and Jerry's lack of communication and response. I've been trying to get…read morehim to complete a boat repair since late summer and it's still not complete. He installed two new water pumps, but I can't tell if the work was done properly or not because he did not put the serpentine belts back on. In addition to the water pumps, Jerry had me order a $900 part and has yet to return over a month later. He stopped returning text and calls so I am having a more dependable mechanic finish the work. All of these negative reviews mirror the experience that I've had. BEWARE!!

These guys did an awesome job on my boat. Bottom paint, engine service and wash and wax. Mclean has…read morecustomer service down and his crew handle the big boats with ease. I especially like that he takes the time to educate you on the process and explain what's necessary and what can wait. Super excited to get the boat back in the water!

Unfortunately Platinum is the only place on Lake Travis that can do certain kinds of work. That…read moreseems to have enabled them to charge exorbitant fees and do poor-quality work. These people are pirates, don't do business with them if you can avoid it. I paid them $2000 to paint the bottom of my sailboat and they left a wide sticky strip of masking tape residue above the paint line all around the boat. Also even managed to paint above the tape in places. When I complained they did nothing. It will take me many hours to scrub that off.