I don't check reviews out to judge a place like this from reviews. The bad reviews could be on the same person or someone who no longer works there. I looked at these afterward, and my experience aligned with many others. The first person outside I saw was friendly; he moved the truck, gave me history, and said they would take care of me inside. It was a rapid exchange but aligned with what I expected as treatment. It was downhill from there. Customer Service of the guy that was supposed to help me was very subpar. One week later, no contact from anyone. I don't know the guy's name that I was talking to. He didn't give me a card. I'm questioning if we even shook hands at all. I drove over 2.5 hours one way to get to the place to see a truck I saw online. Pictures do not always represent what's there; that's why I went in person. There is no issue there; it happens. After I went inside, one guy asked who I was there to see. This was the first awkward moment. I stood to be recognized quite a few times, especially after returning a set of keys. I told him I called and was here to see this specific truck. He handed me over to the guy I talked to. He never offered anything to drink or anything resembling his attention, expertise, or respect. He handed me some keys to the vehicles of interest. It seemed like I inconvenienced him to help me find one of the vehicles. Initially, I chalked it up because he was busy doing paperwork closing out the end of the month or previous deals. People are genuinely allowed off days; the close and ghosting a week later secured this post. I asked about a different truck; his answer was, "Did you look at our website?" I was still ready to get a truck. The kicker was when I told him I was using Navy Federal. I asked for clarification to make sure I heard him correctly. He said when they send me the check to come back. He took my name and info and was supposed to send me something. A week later, no email or call or anything. It's like I was forcing him to take my business. I was ready to put in a deposit to hold the truck. I even had a second approval with a .001% interest rate difference that I could have used that day. After that 2.5-hour drive back, I decided not to go back. read more

This place does not even deserve a star. Please do NOT EVER buy a vehicle from this establishment. I purchased a truck from them and within less than 5 months the motor blew and they would do nothing to fix or alleviate the situation. Among having other issues that did not turn up until I brought the vehicle home. I was told they have been investigated extensively but they always have their paperwork in order. Now I'm out not only a vehicle but the cash I paid for said vehicle. Just a really shady organization and should be shutdown. read more

I saw that Alexis had written a very negative review, and wanted to balance it out, because my experience with Boardwalk Motors was great. People love to complain, and used car dealerships must be top of the list of things to complain about, but my experience was super: Late Friday I saw a van on Cars.com. I texted Boardwalk asking if they'd be open on Saturday. I had a reply within 15 minutes from Daniel at BM indicating Yes, with the hours. I went Saturday morning. I was seen right away. The vehicle was still available. Very clean. As the place was busy, I was allowed to test drive it alone. Liked it, signed papers, came back Monday to pick it up. The price was the price, which was fair; only the government taxes and fees were added, which you can't get away from. I live in a neighboring parish, but BM is handling registration and tags for me so I don't have to visit the DMV. Oh, I had asked for them to fill the tank. At pick up, Daniel gave me $80 cash for this, even though the tank was already half full. I like the van, and the service was prompt, professional, but friendly. So I have no complaints. If you live nearby, I'd suggest that you give Boardwalk a look. John C, Hammond, LA read more

Do NOT waste your time! We spoke to a salesman about two trucks that they had on their lot. They talked a great game and seemed SO honest! We lived 4.5 hours away so we spent a lot of time on the phone with them. They ASSURED us that they told us everything wrong with the vehicle and that nothing was hidden and that a Ford mechanic had completely gone through the truck. We ended up getting financing through our bank and had our loan completely set up. They tried to get us to sign the purchase forms for them to fax in too... I am glad that we did not! We drove the 4.5 hours with FOUR kids with us to finalize the papers and pick up our truck. When we got there the salesman just handed my husband the keys and kept talking to the other guys there. First red flag- if someone is committed to spend 20K on a vehicle, they should be worth some time for you to come out to the truck with them! When we opened the truck it was AWFUL! It smelled so strongly of smoke that my husband couldn't even stand to be in it. I have never smelled a truck this bad.This was something we asked on the phone and were told was fine...Third.. We were told that the vehicle had a MINOR accident that was less than 10 mph and just put a small dent on the fender. Knowing this was a work truck this was not great but OK. The wreck was so bad that the entire grill couldn't even be screwed on and was loose- to the point that I would even be worried to drive it down the road! The fender looked as if it had been just spray painted to "repair" it and it was already bubbling. As if this was not bad enough, the truck had MAJOR transmission problems. It let out a LOUD THUNK whenever it was shifted into park. After driving all of that way we decided to look at the other truck we were interested in. It was still offered for sale, on their website, and on Ebay. It was off to the side when we arrived. It ALSO had a horrid smell and a messed up transmission that slammed into gear. Also, the electric brake control box was out of the truck and just tossed on the seat and the hood was left open. We looked at about ten other trucks while we were there. All reeked of smoke, had major damage to them that was repaired shottily, and they were ALL MISSING SPARE TIRES AND THE JACKS! If I could give them a "0" I would in a heartbeat. This place is SHADY, SHADY! We wasted time getting a loan that we did not use, a hit on our credit for it and 9 hours worth of driving! Learn from our mistakes and stay far away from this "dealer". No wonder they want to ship your trucks to you and have you sign papers without seeing the truck! Seriously, RUN don't walk from these scam artists! read more