I had a great experience at the VinFast dealership working with Angel Calix. Angel was…read moreprofessional, knowledgeable, and very easy to work with throughout the process. He took the time to explain the vehicle features and answered all my questions clearly. The overall experience was smooth and stress-free. I would recommend Angel Calix to anyone considering VinFast. If you meet him please ask him to do his 'eye trick'

I had one of the most frustrating and disappointing experiences at VinFast Plano. I was given a…read morewritten quote via text from a sales representative confirming a monthly payment of $244.80 with $1,000 down for 15,000 miles/year. Based on this written agreement, I brought my wife and three kids to the dealership on Monday, May 5th ,2025 around 6 p.m. We test drove the car, loved it, and were ready to move forward. After the test drive, the salesperson went to the back to "check with the manager," then returned and said the offer was no longer valid. They now wanted $298/month--a complete bait-and-switch. I requested to speak to the manager, who openly admitted they "lost money last month" and couldn't honor the agreed price. This is not just unprofessional--it's dishonest and disrespectful. I came based on written communication, which I have attached and saved, including text messages with the salesperson and his number. This is not how you treat customers. You don't lure families in with a written offer and then change the deal at the table. I strongly urge others to be cautious. Don't trust this dealership's quotes, even if they're in writing. Extremely poor customer service and shady business practices.

I had a wonderful experience purchasing my vehicle from AutoNation Plano, and I especially want to…read morerecognize Sonja Denholm and Spencer Singer for making the entire process such a positive experience. From the moment I requested information about the vehicle, the response was incredibly fast. I was also very appreciative that they arranged a Lyft to pick me up in Denton and bring me to Plano. That really went above and beyond and made getting to the dealership so much easier. Sonja was absolutely wonderful to work with. She was friendly, patient, professional, and genuinely made me feel comfortable throughout the entire process. Buying a vehicle can be stressful, but having someone like Sonja helping me made a big difference. I felt like she really cared about making sure I was taken care of. I also want to give a special thank you to Spencer. He took the time to explain the financing, warranty, and additional protection options clearly and answered all of my questions without making me feel rushed or pressured. He even adjusted my billing date for me, which I really appreciated. I'm very happy with the additional vehicle protection I purchased, and I feel good about the decision I made. One of the things that impressed me most was that they followed up with me several days after the purchase to make sure everything was going well. That follow-up really showed me that their customer service didn't end when I drove off the lot. Thank you, Sonja and Spencer, for making my car-buying experience such a good one. I truly appreciate everything you both did for me. I'm very happy with my vehicle and with the experience I had at AutoNation USA Plano! -Ivana J.

Audi Plano has set car business standard higher. From receptionist, to sales lady, sales manager,…read morefinance officer, mechanics, and vehicle deliverer. All of them have done a fantastic job for my purchase. I am very happy with the Audi I have purchased from Audi Plano.

The service department is always helpful and professional every time I visit. I work at a Home…read moreDepot pretty much right next door & it's so convenient to have them there

Friendly, convenient, overall great experience. Would 100% do that mobile service again.read more

Car salesman was good, the finance guy was great until he wasn't. I asked for the walkout price and…read morehe didn't tell me the correct number with all the add ons and when I tried to call, it went to voicemail and I've left several voicemails and I still have not heard back after a month. They also say that they do their loan through Capital One, but once the loan hit, it was not under Capital One it was under Chase banking which it wasn't supposed to be, and they lied about it. Just be careful and make sure you ask all the questions you need to before you leave with a car.

I took my car here for maintenance…read more The technician suggested a "multi-wheel alignment" and "cleaning the hybrid battery cooling intake filters." I looked up Toyota's official maintenance schedule and found that these two tasks were not required at my car's current mileage. My car didn't accumulate enough millage for these tasks. Of course I declined them. I would recommend that anyone who brings their car here for maintenance look at Toyota's official maintenance schedule first, so you don't have to pay for services too early.

Talk about a wonderful car buying experience! Is there such a thing? YES, at Park Place Lexus!…read morePurchasing our new RX350 hybrid last year was so enjoyable. Viktor Koleychik walked us through trade in, color and package choices, signing papers, with a listening ear, knowledge, communication, and professionalism. Love our beautiful new car, safe, fun, comfortable and stylish! Thanks Viktor, so appreciate your help!

We had a very outstanding experience with Parkplace Lexus. Sergio was our sales person. Wow, we…read morenever thought that we would have a great experience like we did here. Past experiences with new dealers have not gone well for us. But, this one did! Sergio was able to get us our toll tag. Keep our disabled license plate and we were out in 2 hrs. Also, I called Park Place Plano technology department because I had some questions with the 2025 Lexus ES 350 and Jack came out all the way to Rockwall Texas to answer my questions. What service! I'll never go to another dealer again, but Lexus! Well done outstanding.

Autos of Dallas Plano is my location that I go to. Clovis who my vehicle was assigned to was…read moreAWESOME! He took the time in explaining everything that would be done. He was very kind and patient. You could tell he was very passionate in his work. Lauren in the financial department told me the costs and tried to work things out. She never pressured me into doing everything at one time. Love her. Adrian drove me home since I dropped my vehicle off. Such a kind young man. We get half way to my home when I realized I forgot my garage door opener in my vehicle . He didn't mind at all taking me back to get it. Once my vehicle was completed Clovis had them to wash and vacuum my vehicle! Kudos to the ones who did as my vehicle looked brand NEW‍. Thank you ALL for what you do!!! Kimberly C.

Chassity was the most frustrating salesperson I have ever dealt with. Throughout the process, she…read morerepeatedly ignored texts and failed to communicate for days at a time. Also, her grammar was god awful and couldn't spell certain words right. This was just a warning of the terrible experience I was about to go through. The only time I could get a response was after requesting multiple times to be transferred to a different salesperson. After weeks of poor communication, I finally decided to stop wasting time and drive from Austin to Dallas in person. I arrived fully prepared to purchase the vehicle that day. I wasn't negotiating the advertised price, wasn't asking for discounts, and was ready to drive the car off the lot. In other words, this should have been one of the easiest sales imaginable. Unfortunately, the experience only got worse when I arrived. The dealership felt chaotic and disorganized from the moment I walked in. The showroom was crowded, messy, and far from what you would expect from a dealership selling luxury vehicles. There were visible scratches and damage throughout the facility, and even basic details seemed neglected. To make matters worse, despite my repeated requests to work with someone else, Chassity immediately approached me and brought me back to her desk. When it came time to discuss numbers, the real issue surfaced. The advertised price on the third-party website was not the actual price they intended to sell the vehicle for. They had added roughly $3,000 in "optional" products and services, including a theft protection package. I told them plainly: remove the optional package, and I would buy the car immediately. That's when I received one of the most absurd explanations I've ever heard in a car-buying experience. I was told the package was "optional," but not in the sense that it could be removed. Instead, it was "optional" because I could choose to pay even more money to upgrade it. In other words, the package was mandatory, despite being presented as optional. At that point, it became clear that the advertised price was little more than bait to get customers in the door before adding thousands of dollars in mandatory extras. Between the lack of communication, the disregard for my requests, the chaotic dealership environment, and the misleading pricing tactics, this was easily the worst car-buying experience I have ever had.

THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

Very poor customer service from start to finish . A first time customer and I'm very unhappy with…read morethe sales experience to the poor delivery the car was filthy had a whole oily handprint everywhere. Wasn't even touched in cleaning. I definitely would not recommend or make another purchase ever . Definitely not what I wanted

I purchased a 2017 Acura NSX on March 5th, 2023, from Enzo at Dallas Auto Exchange. Enzo helped me…read morebuy the car site unseen. I asked for photos and written verification of the cars condition. I asked him if we could get an inspection from the dealer also. Enzo delivered on everything. He even connected me to the owner, putting the car on consignment. I received the car in California exactly as described. Update: I had some small damage after the car was serviced at a dealer. Enzo helped me provide important evidence to resolve the issue.

SCAM!! Do not do business with this fake company. Their website has AI sales associate pictures and…read morethey have no real inventory.

FIVE STARS FOR AUTO HANS!…read more I want to give a huge thank you to the team at Auto Hans for taking great care of my Mercedes S550. From the very beginning, they were professional, honest, and kept me informed every step of the way. They took the time to explain everything, worked with my warranty company, and made sure my car was repaired properly. In today's world, it's hard to find a shop you can truly trust, and Auto Hans has definitely earned my business and my recommendation. If you're looking for a knowledgeable and trustworthy European repair shop, I highly recommend Auto Hans! Thank you again to the entire team for your excellent service and for treating my car like it was your own. -- Tony Nguyen Tony's Auto Salon Dallas

Great care Prompt…read morerespond to any needs, any time They take care of my 500 SL 83, they know the car very well

벤츠를 방문 하면은 항상 친절하고 또한 수리 기타 서비스 본분에 대해서는 불만 적이 전혀 없습니다. 벤츠가 지향하는 품질 제국 우승 최 우승과 최고의 자부심을 갖고 계속…read more발전녀시기를 바랍니다. 감사합니다.

Marc Henley is the best service writer I have ever dealt with. And the mechanics are also great…read more They fixed an elusive short with perseverance that had been occurring for over a year!!!