I came to the Bicycle Outfitters shop desperate for help with a broken rear wheel and an event ride…read morescheduled the next day. Although they were busy and had 5 other repairs to complete that afternoon, Brad stopped what he was working on to help with my wheel. Even though he was busy, he took his time to make sure my wheel was solid and in good condition for the next day's event. One of the best bike shop experiences in my 73 years. Brad gave me some good tips and was easy to talk with. His repair cost was about half what I had expected and would have paid at my LBS in Minnesota. They had a lot of inventory. They also rent bikes. Overall it was an excellent interaction and I definitely will return to Bicycle Outfitters on my next visit to Grand Junction. I highly recommend them for repairs and purchases.

Brad & staff are top-notch ambassadors for the sport of biking. The service department is second to…read morenone. Bike inventory is diverse and plentiful. The employees know cycling and know the community & culture.

You can see why this business has grown over the years. They have a knowledgeable staff who are…read morevery helpful. They carry an interesting mix of new and used product. They make it easier to justify getting new equipment, as you can bring them your used (but serviceable) stuff for resale. Sure, they take a commission, but the cost of avoiding scammers on eBay is higher. Bonus is TrailLife brewing is right next door!

i've been a long time customer of Gear Junction, both buying and consigning. So, not just 5 stars…read morefor one transaction, but 5 stars for countless transactions. In addition, GJ gives back to GJ, supporting our community and honoring our shared outdoor heritage. Dan and Nancy Ford

Again like a fool I decided to give these rude people another chance , being that I have a…read morespecialize bike and just needed a bolt for it, they again insist I bring in the bike and refuse to even try to help me with my bike unless it was in front of them. I'm looking for a 1 dollar derailleur hanger bolt easily looked up and problem resolved. They told me bring the bike in so they can charge me a 75 dollar shop fee. I told them I could get the whole hanger and bolt off amazon for 9 bucks and they said (do that) and hung up on me. I have never seen a bigger group of A-holes in a bike shop I am amazed they are still in bussiness

I've had my bike and suspension serviced here several times, and the service has always been…read moretop-notch. I recently purchased a new bike through them, and they went above and beyond to get exactly the bike I wanted--and in a very timely manner. Communication throughout the process was excellent as well. Highly recommend.

I bought two E bikes for my wife and myself. Eric took time to explain everything and set the bikes…read moreup for us to start our ride along with accessories. Went on a few rides and we both love the bikes.. would recommend this shop if you are looking or thinking about getting a bike

The oldest and best bike shop in town... Their truly customer care oriented service and…read moreprofessional staff are the best I know of in the state. I'm a local guide with over 3,000 followers and I always have people thank me for sending them here..

There were three of us visiting from out of town and we all had different ability levels. We called…read moreBrown Cycles and the owner, Chris, was completely accommodating, friendly, and funny. The price was very reasonable for the rental, and Brielle was very helpful at the register as well. I'm only sad that I have to travel all the way to Colorado to visit them again. But when I do make a trip back, I'll definitely be visiting Brown Cycles!

Helped with the last 5 of my bicycle purchases. Fair priced, friendly staff, good to have in the…read morecommunity.

We had such a fantastic experience renting e-bikes here! The bikes were in excellent condition and…read moremade exploring the area so much fun. Dusty and Christina went above and beyond--super friendly, patient, and incredibly helpful with showing us how everything worked and suggesting great routes. They made the whole process easy and enjoyable from start to finish. Highly recommend this place if you're looking for a fun and effortless way to get around. We'll definitely be back!

GreT service!! Loved the bike selection and friendly Staff…read more Enjoyed myself while touring around.

Always helpful. Very friendly mechanics that offer advice for doing it myself. They teach, tho'…read moreI don't always listen. I try, but wouldn't consider myself a bike mechanic. Excellent service.

A last minute idea to rent some bikes and go for a bike ride, and everyone inside the store was…read moreamazing. They even had fur babies to pet as well. The whole experience was fast and easy. They were very helpful and even came to our hotel to pick up the bikes when we were done with our ride.

This bicycle shop is as good as it gets in my opinion. I live in Denver but choose to use this shop…read morefor major purchases and fits. John, the owner, is helpful, knowledgeable, and goes out of his way to make sure you are 100% happy with your purchase. I purchased a custom seven bicycle from John. Ordering a custom bike is an experience and John made it a great one. He managed the details with Seven making sure that the bike was what I was wanting and expecting. He stayed late when I came into town to pick it up and complete the fit. He goes above and beyond for customers plus he is just a nice guy. The customer's satisfaction matters to John. If you are looking for more than just a bike shop this is it. You will not be dissapointed if you use this shop.

Back when John, owner of The Bicycle Studio, worked as a physical therapist I was a regular client…read moreof his. Back then he did a great job and was sincerely interested in his customer's best interests. I sent many of my friends to him and at least one even ordered a custom bike through him. All that changed, though, when he opened his own shop, The Bicycle Studio. Now he seems much more concerned about getting as much money out of his customers as possible. This is most disturbing when charges for services without first getting the customer's approval, which is a sneaky way to make money if you ask me. Matters are not likely to improve, though, since John does not take constructive criticism well. In my last experience with him I felt that, once again, I had been overcharged for a service, this time a recheck on a fitting. This time I decided not to let it slide. After pointing out that what I was charged was not consistent with his own policies on his web site, John became defensive, demeaning and insulting. I eventually received a partial refund (I still feel I was cheated) and was told by John "find another bike shop". Keep in mind, this after I had done business with him for quite some time and sent many of my friends his way. I've waited some time since that experience before writing this review thinking that he might gain some wisdom and realize that in me he had an opportunity to learn how to improve his business. That hasn't happened. He's a good physical therapist, seems to know his stuff about bike fitting, but is (based on the bad experiences of others) a poor bike mechanic and tends not to take responsibility for his mistakes. Worst of all he thinks he's doing you a favor by allowing you to be his customer, exemplifying the sort of arrogance that the sport has in abundance but could easily do without. Not surprisingly, I no longer refer others to John; on the contrary, I make it a habit to warn others about his business practices and have had to apologize to those friends I did refer to him.

ALEX is awesome! He helped me pick out a new pack and provided excellent service-he knew what he…read morewas talking about, listened to my needs and was so polite and helpful. Thank you Alex!

This one star review is for the manager in hopes that you will read it and make some changes. On…read moreAugust 9th I received a coupon for a discount with REI. As it happens, I was in the market for a new backpack for travels I will be taking in the near future. I was interested in a backpack that was either waterproof or watertight as I will be hiking in a coastal area that will be subjected to intermittent rainfall of a heavy nature. I called your store and inquired about such backpacks and was told that you had many to choose from. The following day August 10th I drove an hour to your store and began looking around in the backpack department. An employee who I assume was assigned to the department asked me if there was anything I was looking for. I opened the REI app on my phone and showed the man an example of what I was looking for. This employee was about 5'9" tall with brown hair and a short beard. I do not remember his name because the interaction was so unlike what I am used to at REI that I left completely confused. When I showed the employee, what I was looking for is immediate response was, " we don't carry that type of product, you need to go to Gear Junction. They will have everything you need." I looked at your employee with complete confusion as he was recommending that I go to a competitor and did not even bother to ask me why I was looking for a particular backpack. I said to the employee, I don't want to go Gear Junction, I always buy my hiking equipment at REI. He looked me straight in the face and said we don't carry waterproof rafting equipment here you need to go to Gear Junction. I attempted to explain to him that I was not going rafting that I was going hiking and why I was looking for a backpack. He seemed completely uninterested and again suggested I go to your competitor. Finally, I asked him. Is there anything in the store that you can show me That is in a 22 L size backpack so I can at least get an idea of what I'm looking for. He waved his arm briefly toward a rack of backpacks and said it'll be somewhere between here and there and then walked away. I stood there confused for a while and attempted to look at backpacks and finally decided to help with it. I had other items that I needed to look for, but I was so upset by this man's insistency that I go shop with the competitors that I left the store. I went to my car and sat there for a while and thought about doing this one star review then and there, and I even thought about going back into your store and asking to see the manager. However, I was so upset. I knew that that would not be the prudent thing to do so I came home and allowed myself to cool down. The following day did exactly what your employee suggested, and went to Gear Junction. The Young man working there was extremely helpful and very knowledgeable about backpacks. After listening to what type of trip I was going to be taking he suggested that I probably did not need a completely waterproof backpack, but that what I needed was a water tight backpack. He showed me several, and the one that I liked the most was made by Osprey. I assume that you carry the same backpacks at REI. I eventually decided on a backpack for my trip, but I did not buy it at your REI store. This is unfortunate because I have shopped with REI since the day you opened at your old location on seventh Street. I am not suggesting that your employee was rude to me. He was not in the classical sense. However, he was completely disinterested as to why I was in the store or what I was looking for and to what end. Had he taken just a little bit of time to find out why And what I needed I would've bought something that day. As it is, you've lost out on a good sale and if I encounter this type of behavior again at your location, I will discontinue shopping local and identify the Denver store as my home store and just shop online. I do not like to do this as I like to support our local businesses. However, I will not support this complete lack of customer service. I hope that you take this review in stride and make the reasonable management decision to have a discussion with this employee so that this does not replicated itself in the future. Enclosing I will add that this is the first time this is ever happened to me at any REI location.