Charles was the utmost in professionalism. My home has 25yo carpets that have seen better days. I…read morehad very low expectations on the outcome and Charles used his expertise to give me what I needed. One room was so soiled, he recommended that the carpet be replaced and he didn't charge me for it. I appreciate the clear communication and trustworthiness of his business practices. I'd definitely recommend Charles in the future.

I needed light colored dining room chairs that had become dingy and a few rugs cleaned, but I was…read moreneeding to be careful because most of the chairs were a performance crypton fabric with special instructions that only water could be used to clean and it couldn't be too hot. The owner went above and beyond to understand the cleaning code, get the best products to use, and forming the best strategy to balance risk management but improving the state of the chairs. I understood he couldn't guarantee results, but felt that he worked hard and long to ensure the best outcome possible. In the end, we did see a big improvement in the chairs, and while they don't look brand new, it's much better. Communication was also easy throughout the process, and price was very reasonable after I checked with other companies as well. I'd recommend and use him again.

Quick and fast service. Good customer support. We called…read morethem on Wed and had all our services done by Friday. Will surely be going back in future.

As many people know, I am hugely involved in the animal rescue community. I foster & rescue animals…read more&I have done so for years. Therefore, if you have animals in your home, & want to keep your home clean & smelling nice, you know, like I do, the importance of using a reputable carpet cleaning company who values their customers. Never in a million years did I think that Upfront Home Service would do me dirty like this after all of our years of working together but I guess that's what happens when a company gets GREEDY. They forget that it is their long time customers who helped them to succeed. Recently, we scheduled a move out carpet cleaning with a few patch repairs. At first, I thought everything was going great until I saw the one patch job. We brought it to the technicians attention & he said that was the absolute best patch that could be done. I didn't agree but waited until it dried. After he left, I went upstairs and noticed that the scent that is usually very pleasant after carpet cleaning was not there but instead the stench of dirty water was present & extremely strong.This was not the norm in past jobs with them so I immediately knew something was not right. I called the office & asked them to send someone over right away to see the job that was done and to smell the odor. I thought Rachel was going to send over a supervisor to check things out the next day but all that came over was a regular technician with a can of deodorizer to mask the odor. I thought they would have redid carpet & fixed the patch but that was not the case. Mind you, my circumstances have never changed during the 9 years I have used Upfront Home Services I have always had animals, & yes, animals have accidents. There was no more or less than the norm. After they cleaned my carpet, the carpet smelt great each time, so they cannot say it was my fault or point fingers. If they had only come out to see for themselves what I was referring to after I asked them to, they would have seen & smelt what I was talking about but they chose not to. A few days after this took place, & after I had a few moments to myself after moving State to State, I wrote an email to the owner, Joseph Pais expressing my concern & instead of reaching out to me personally, he had someone by the name of Daniel Guida call on his behalf. He seemed nice at the time & said he would send someone over to fix. I explained to him that the second visit should have handled this & that we no longer had access to the home. We moved out. I told him we had spent almost $1000 on this work & the least they could do since they didn't fix any of it on second visit was to maybe refund us something. Maybe 15-20 percent of the cost since the job was not done right & no one thought it necessary to stop by next day to see what we were talking about. Well a week later, Daniel did not call me back so I sent a follow up Text to him yesterday. I saw that he read my text but didn't feel he should be professional & reply. I then sent another email to the owner, this morning, & he had the nerve to offer me a refund of $50 & a $300 credit if we ever returned to Texas & needed carpet cleaning. We moved to Florida 2 weeks ago AND WHY DO I NEED TO WAIT TO RETURN TO GET A CREDIT? REFUND ME NOW. THE JOB STILL SUCKS!!!!! If Joseph or Daniel had come to the house, they would have witnessed first hand our complaints & the odor we had after they cleaned it along with the really bad patch job. If our 9 years of business means nothing to them & they insult me by offering me a $50 refund after spending almost $1000 on this past job, then they can keep it. Apparently, they need the money more than I do. Keep this in mind if you need to hire a company to clean your carpet, tile, etc. If my 9 years of business meant absolutely nothing to them, how do you think they will treat you or your home?

Great price and service. Very polite and helpful. Like their policy to return if an issue within…read moreone week.

Did a great job cleaning my mattress, efficient and timely. Great customer service. Pricing was…read morecomparable to other quotes.

Brightway did a great job on our carpets! After taking a couple hand woven wool rugs we were so…read morehappy we have now taken them six others, including a silk on silk rug. Great sork on all of yhem

Excellent customer service! Dallas did a fantastic job cleaning our carpets and dryer vent. We will…read moredefinitely be using them again!

Victor did the best job ever! 3rd carpet cleaner I've tried. Some of my carpet is 14 years old. In…read moresome areas the carpet is 3 years old. Now it ALL looks brand new!! Victor has the best work ethic I have seen in years!!! He takes pride in a job well done.

Victor was excellent, responsive in communications and took great care of our carpet! We plan to…read morehave him come back to do furniture and rugs next!!

I was in the market to have my outdoor stone tiles deep cleaned -- no matter how much I mopped,…read morethey always looked dirty. That's when I came across The Carpet Alchemist. Tevin Freese, the founder and CEO, personally reached out to me about the project, and I'm so glad he did. We had originally scheduled a time between 12:30-1:00 PM, but Tevin proactively called to see if he could come earlier. I couldn't be there in person right away, but I explained the job over the phone, and he and his assistant got started without missing a beat. After about an hour of work, Tevin noticed a haziness still lingering on the tiles and told me he wasn't satisfied with the results yet. He offered to run to Home Depot to get additional supplies, including an impregnating sealer specifically for natural stone -- something I hadn't even considered. His commitment to doing the job right was clear. By 2 PM, the difference was night and day. The tiles looked clean -- not just on the surface, but deep into the stone. I paid via Venmo, and the team wrapped up professionally. I highly recommend Tevin and The Carpet Alchemist for anyone needing tile cleaning -- especially if you have natural stone that needs specialized care. The knowledge, honesty, and attention to detail were top-notch.

They cleaned my two big area rugs it came out really good. Good communication. I would hire them…read moreagain.

I needed to get my carpet cleaned last weekend. I used Yelp's contractor function from my…read moresmartphone, Two out of 5 carpet cleaners responded. Ryan at Busy Bee responded so quick before I got a chance to do research on the selected vendors. Just took a few sentences, I began to like his personality and direct answers. It appeared as what the website and other reviewers said. I quickly made a decision to hire this vendor. Ryan and his crew arrived at the specific time, after 3 pm because of errands on a Saturday afternoon. Gave me the quote as described on the chat. They took care of the master bedroom and a small portion of tiled bathroom. He left me an instructions for drying time. I also asked about the cost for cleaning they walking closet in the master bedroom. I skipped this time because I used it to evacuate the furniture from master bedroom. Busy Bees Carpet Steamer is based in Cypress area. My house is south end on the map. They are so nice. I'm going to treat them for lunch at Chinatown next time I use the service again.

After spilling an entire chocolate protein shake on my upholstered kitchen banquette, I knew I…read moreneeded to get it cleaned right away. I found Busy Bee on Yelp and liked that they were family owned and had a lot of great reviews. I called them up, got hold of someone on the phone on my first attempt and she had me scheduled for later that day. Ryan showed up, got my banquette cleaned in pristine condition in less than an hour and cleaned the carpet in my office which had terrible pet stains from my elderly dog. The carpet turned out completely spot-free, the odor was gone and it looked brand new. Ryan asked me a number of times if I was happy with their work and he could not have been nicer and professional. I can't recommend them enough.

I have been wanting to get my carpets cleaned for a while. Did a review search and AquaTec had very…read moregood reviews so I decided to try them out. Did not disappoint. Was on time, very professional and did not try to offer me additional services. I give this company a 5*. If you are in need of carpet cleaning I highly recommend.

Ivan was available on short notice. His crew arrived on time and were very professional. I…read morerequested carpet cleaning, tile and grout cleaning and sealant, air duct cleaning and dryer vent cleaning. Ivan told me what I needed to have done as far as air duct cleaning. I was ready to have the entire ductwork system cleaned but he was honest and pointed out the main area to clean. He could have made more money telling me several sections needed to be cleaned. That was impressive in and of itself. Speaking of impressive...the end results were very impressive. A 15 year old home turned into a new home!! All the great reviews were correct. You won't go wrong hiring AquaTec!

Used Mr Spotless to steam the carpets before we moved in…read moreShowed up on time and performed a great job Carpets looked restored and many stains were gone

I was looking to have my 2 sofas steam clean and my 6 chairs. First of all, their response is…read moregreat. They are fast to response and they can give you an approximate estimate with pictures. They came last week and the technician was amazing. Very polite and knowledgeable. He took around 5hs, and I knew when you book the appointment they give you a time frame, but what a difference!!My sofas and chairs looked great!!! Let me tell you this is the 1st time I'm cleaning since I bought them around 3-4 years ago. Highly recommend them. I have some bar stools that need to be clean and I'm about to book them

Didn't know a thing about them when we had them in our office to clean all our cubicle panels…read more They were on time, the crew lead was professional, and they did an excellent job. A few weeks later, we had them back in to clean the carpet throughout the suite. Again, they were on time, the same lead was just as dedicated to doing a great job, and they made the logistics so easy. So yesterday, I hired them to do a one time deep clean of my own home. They missed absolutely nothing - fans, baseboards, picture frames, not a speck of dust or dog hair to be found. Different crew but just as efficient and professional. Costs for all three services were reasonable, and booking/paying processes were smooth. Highly recommend!

I did not end up using them because I need an actual price estimate because I have a budget…read more Instead they wanted me to just accept that they might raise the price as they saw fit once they were in the middle of the job. Um, nope.