Bruce was able to make it out on the same day, on the Monday right after the 25 January 2026…read moreblizzard. He was polite, friendly, and knowledgeable and was able to successfully troubleshoot our water issue after thoroughly checking all options. He also provide recommendations on how to prevent the problem from happening again. He also didn't gouge us due to the weather on the price of the service call.

Bruce came in about an hour and a half from contacting him. He was fast efficient price is very…read morereasonable would highly recommend . Very respectful and even showed me how to solve other plumbing problems if they were to arise . Very pleased with this company's services will use again .

I had a Polaris gas hot water heater that handled my radiant floor heat and domestic water. The…read moreheater was 18 years old and I started having to replace various parts like the igniter. The heater went out and decided to replace with it and began contacting plumbers in Charlottesville and Lynchburg, several of them never returned my calls or emails. I had done a lot of reading about different options. I contacted Blauch Brothers and spoke to them on the first call. Seth traveled to my farm in Nelson County looked at the job took photos and had me a quote the next day. They had to order the AO Smith Propane 50 gallon heater. They completed the installation yesterday. I am very satisfied the customer service and the estimate. I highly recommend Blauch Brothers.

We asked for service on a tankless water heating system and replacing a pipe under a bathroom sink…read more The first task was slightly different because the previous owner had set up an excellent but unique system in the house. Some of the pipes had build up from hard water. However, all the repair needed was replacing a part in the tankless system that caused the leaking. The build up was cleaned and looked like it had resolved after we had upgraded our water softener solution. While the individuals who came were kind, the first one took 3 hours and then had to call in a supervisor for the tankless system and piping. It was wasting my time working part-time from home while caring for a newborn full-time. Then, I asked multiple times for an estimate and they skirted around the question. When they looked at the sink pipe, they just put plumber's tape around it. The job wasn't finished when they sent an overpriced invoice. They said it was an error. We asked twice for an itemized invoice which they never sent. Also, we told them not to come back to finish the job if they would charge more. They promised not to charge more, came, and then charged more. Now, the water system is connected to a heated floor system installed by the previous owner of the house. Multiple professionals commented on how well the previous owner installed the system - including Blauch Brothers. Since they touched the system, it does not work. When asked if they could fix it for free since they likely did something, they evaded the question with "we can help you by looking at it" but not saying clearly whether they could do it free or not. It is understandable if they couldn't do it for free, but the lack of clarity was disappointing. We will likely pursue the previous plumbing company as they were dependable, efficient, and reasonably priced. They were just not available at this time, so that is why we tried Blauch Brothers. The biggest advantage this company has is that the people were polite and you could get an appointment quickly.

I was one of their early customers. They were the best back then - 5 stars. Then they got big and…read morethey left me in the lurch. Hard to rate someone who doesn't respond to your calls. Their field guys h ave always been good but the office staff in weak

I called diri g the first week of June 2025 to ask them to do some emergency work on my property. I…read morewas told they would call me back shortly. Finally today, July 10, 2025, they called back to schedule a time to come. So, I wouldnt waste me time on this company. Not sure why they came so highly recommended by neighbors.

This company should be avoided at all costs. Two of their employees displayed appalling and…read moreaggressive behavior toward myself and another woman while we were walking on a dirt road. After we politely asked them to drive slower for safety, they stopped their vehicle, screamed, and cursed at us. We live and farm on this road with children driving equipment and riding their horses. Their conduct was threatening, intimidating, and completely unacceptable. If this is the type of behavior their employees (their owner) believe is appropriate in public, I would question the professionalism, integrity, and values of the entire business. No one in our community should feel unsafe or harassed by individuals representing a local company. Consider this a serious warning before choosing to hire them.

Quick response, good work and fairly priced. I will be using TD Plumbing Services for all our…read moreplumbing needs. Having them back in a couple of weeks for another project.

I recently purchased a home and the home inspector recommended addressing a concerning looking main…read moresupply line. I reached out to Randal for a replacement quote with a picture, and at 10pm at night, he promptly provided me a detailed description of the piping, and explained that he had in fact been the one to conduct the work on this piping years in the past (I assume he remembered the job simply from the picture??). The supply line is not a concern, and the fitting in question was actually a runoff drain line that was not under pressure. Randal, then explained that as the new owner, the 10 year parts and labor warranty transfers to me. Thanks for the honest and detailed response at no charge!

Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

I would definitely recommend Powell's, especially tbe…read moretechnicians, Kyle and . I called to have some routine maintenance done on my hot water heater and septic . The communication and scheduling were excellent, they arrived exactly when they said they would, and even called me an hour in advance to let me know they were on their way. Kyle and Thomas were very professional, knowledgeable, and took the time to answer my many questions. Powell's has also done major repair work on the septic systemwithin my community and they have done an outstanding job.

My dad and I had called over 6 different plumbing companies that advertised as being able to work…read moreon septic. Five out of the six said they do not do pumping of the septic tanks. The sixth one said they'd call us back but after 48 hours had not. Today, 5/5/26, my dad was driving back to his home from running an errand and saw a Powell's Plumbing truck pumping a septic at a nearby house. He turned around and went back and asked them if they could come and do his while they were in the area. They made a call and said yes! They showed up shortly after the job they were doing was finished and took care of pumping dad's septic out. Amazing. Dad said the lead tech was training a new tech but that they both were super polite, very professional and took care so as not to damage any shrubbery around the house. (Dad's clean-out is only 5 ft off his house foundation) My dad was so impressed that he called me to ask me to leave this review for them as he doesn't "do" computers, lol. He highly recommends Powell's Plumbing and Air for pumping out septic tanks!! A+++