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    Blueline Studios

    5.0 (1 review)
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    Services - Blueline Studios

    Copymaking services

    Graphic design

    Printing

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    10 years ago

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    The UPS Store

    The UPS Store

    (3 reviews)

    Finally, a UPS store in my old stomping ground of Upper Darby. Previously I would have to either…read moredrive over to Wynnwood or Havertown to drop off packages but noooo more! I dropped off a package, got a receipt, and was out and about just like that. As the first review here I'm giving it 5 stars cause of the location and the quick service I just received. Only time will tell to see how this location does.

    1. Intending to setup a mailbox, I asked to see a copy of the terms and conditions of their rental…read moreagreement. Employee #1 reluctant to provide rental agreement insists that it can only be provided when I sign up. I asked how I will know I want to setup a mailbox without reviewing the terms and conditions of the rental agreement first. Employee number #2 (Benjamin) instructs Employee #1 to create a dummy account in order for system to generate the rental agreement for me to review. Red Flag #1 - Hurdles to providing rental agreement for a customer to review. 2. Upon reviewing the rental agreement, I ask clarification about item #15 on the rental agreement which appear in all CAPS which states: a. "15. CUSTOMER HEREIN AGREES THAT THE TOTAL AMONT OF LIABILITY OF THE CENTER AND TUPSS, IF ANY, FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR PERFORMANCE HEREUNDER SHALL NOT EXCEED $100.00 REGARDLESS OF THE NATURE OF THE CLAIM. (INITIAL:___)" b. I asked a hypothetical question. If I were to buy a Apple Macbook valued at $3,000 have it mailed to the UPS Store. If I come to pick it up after being notified I have a package, and the store is not able to locate the laptop that was delivered to them. Will I be reimbursed for the cost of the laptop the UPS Store can't locate or went missing? i. Employee # 2 (Benjamin): Yes, we will reimburse for the laptop. ii. Me: But item #15 in your rental agreement says your liability is limited to just $100. What you are saying is at odds with your rental agreement. Are you going waive part 15 of Rental Agreement? iii. Benjamin: No I am not. Red Flag #2: Rental agreement at odds with what the UPS Store employee tells you. Employee #1: Approaches me. I hand him the rental agreement he had just given me and point to item #15 in rental agreement. He reads it and says that part is in error. Me: So are you going to follow up and fix the error? Benjamin: No we are not going to fix it. You have to call to fix it. Me: It is your contract. If it is error you need to fix in YOUR contract. It is not the customer's responsibility to fix your contract error. I ask for the rental agreement back from Employee #1. Employee #1 refuses to return the rental agreement, crumples it and tosses into the trash angrily. Benjamin looks on approvingly without saying a word at Employee #1's unprofessional behavior. Red Flag #3: Employee #1 and Benjamin refuses to let me keep a copy of the rental agreement. Wonder why? One of the reasons people get a mailbox is to know their mail and packages are kept safe and secure. In fact, you would be spending hundreds of dollars per year for even the smallest box but the UPS Store's liability in total is just $100 no matter what. Clause #15 and overall rudeness of the employees leaves for a bad experience. I would give negative stars if that was possible. BTW: I was able to get a copy of the agreement from another source even though Employee #1 refused to return the hard copy document I gave him to review section #15. Image attached of section #15 of rental agreement.

    Blueline Studios - copyshops - Updated June 2026

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