I had to put my dog of 15 years down yesterday, and a good friend recommended Banks Veterinary…read moreClinical because she'd had a good experience with them prior. The care and compassion the entire team showed me during such a hard time was truly incredible. Dr. Huskey was very sweet and patient. I will be switching the care of my other dog from my vet of 10 years to Banks because the experience was so impactful.

I had gone to two previous vets before I was referred to banks vet clinic and so glad I was told…read moreabout this office. It's across town for me but totally worth it and going to the other vets showed how much better this one is. Everyone is extremely friendly and helpful, and more importantly for me, the clinic is run well and Dr banks is super knowledgeable, easy to talk to, patient and very informative. I'm in the healthcare business also and know how difficult things can be but I know my dog is in great hands here! Thank you!

We take my two cats here and they have always been so kind and good to our cats! We trust them with…read moreour pet's health fully!

The veterinarian and staff at Pet Wellness in Cynthiana Kentucky are the best. Nipper my little pup…read morehas been going there since he was born seven years ago they take care of him like he was family when I hit the door he starts run into them. He was sick a few weeks ago and I took a man and they did every test you could think of to find what was wrong with it they was gentle nice and polite he didn't like the medicine but he took it and he's better and rotten

No longer on Lawson street! Please correct address! Other than not being able to find them, we…read morewere very pleased with the care and attention our kitty received. They even called a couple days after his appointment to check on him. They are at 529 East Washington Street now!!!

I am amazed by this vet! They are so patient and truly listen to you, taking time to explain what…read moreis needed and why, and the cost of everything before they start. My dog is very anxious and reactive, and they were kind and patient about it. They have made life time patients out of us! I can't recommend highly enough.

I hate nothing more than someone treating me like I don't know how to care of my pets! I took my…read moreexotic pet in for a simple eye issue that just needed some meds. I filled out the extensive information sheet on my pet, and then later was asked again about each question and the answer I put. And even some questions then got follow up questions, as if the answer I gave was not good enough. None of which could even have anything to do with the problem my pet was in there for. I was happy with the care my pet received while in there. And they were good about calling a couple times later to follow up on how he was doing

I've never written a negative review on this platform, but this one deserves to be the first…read more My son has a veiled chameleon who was sleeping with his head raised up which can be an issue at times. We found PR online and called to explain the situation. The person on the phone acted like our chameleon was basically near death and we needed to rush in for an appt. But, before we could schedule they required an over the phone payment of $65. I've never had this with any other vet, or other business for that matter. We were told this would be refunded if cancelled 24 hrs out. We paid the fee, scheduled an appt, then called other exotic pet vets. Found 2 more nearby with good reviews who were both less dramatic about the situation and more than happy to set appointments without charging prior to meeting. My wife called back the following day (prior to the 24 hr window) to cancel our appointment. When she asked for the refund she was told they will not refund her card but instead mail a check. A week passed and no check. My wife called to inquire and was told the check was sitting on the desk and would go out that day. Another week passed, still no refund. She called again and this time told "we send groups of refund checks every few weeks. Yours will go out soon." Another week, no check. This time I drove to the office and was met by a woman (Donna Ross, office manager) who turned very defensive when I mentioned I was there to inquire about our refund. She curtly stated it was sent out two days prior so go home and it should be in our mailbox in the next day or two. Another week passed and still no refund. I returned to the office again and was met by a sweet girl in the front. I explained why I was there and she went to get Donna Ross. I could hear their conversation in her office including her complaining about the fact that I was back. When she approached, there was no pleasantries, no "I'm sorry this has taken so long". Instead she just snapped, "I told you I mailed the check and since I can't control the mail you're just gonna have to wait it out. If we get it back I'll call you". Very rude, very unprofessional. At this point we were at 30 days from our original call and charge. I asked them to write me a check and cancel the other. She told me she couldn't and I would have to talk to the doctor if I wanted to wait. Which I did. Eventually Tim Gravatte approached to discuss. I'll spare the lengthy details, but have an audio file if anyone would like to listen. Long story short, this guy was just as unprofessional as the first. Our only crime in this situation was setting an appt with this place, paying the charge they insisted upon, then requesting a refund as they said they would do when no services were rendered. We were basically treated as a hostile witness throughout this whole experience, as if we had wronged them in some way. It was quite strange actually. There was never an apology or really even human decency with any of the interactions. Mr. Gravatte refused to write a check and just kept repeating if the refund doesn't arrive in another 2 weeks I would need to drive back over to the office and then he would write me a check. So at this point, I feel like we should charge them for our time we have wasted on this ridiculous scenario. Terrible experience and still no refund. On the bright side, our chameleon is healed and doing well thanks to another vet who was professional, pleasant, and definitely someone I would return to. Penny Royal Vet on the other hand is a place I would definitely recommend to stay far away from. I have since talked with others who have had similar experiences as mine. Proceed with caution.

This vet is amazing!! I went in extremely worried and all the staff/Vet made me feel comfortable…read moreand they took care of my baby!! Me and sunny are so thankful we came to you guys!!

I love this clinic! They saved my sweet baby's life! It was a Friday afternoon and I just got home…read morefrom work when I noticed Patches was breathing funny. I called the vet and he told me to bring him in right then. This was 15 minutes before they close. They did X-rays and found he had pneumonia! Gave him steroid shots and medicine to take home. They called me everyday for a week checking on him. We're here once a month to get an arthritis shot for him and they love him. I love the entire staff and will always be grateful for them saving him. The clinic is clean, affordable, and easy to be seen.

Never a long wait and they truly care about their 4 legged patients. Remember that they close for…read morelunch every day

Great staff and always do well with the dogs. They have always been very helpful and friendly…read moreespecially when our animals have been sick or just routine vaccinations.

he made us pay money for eye drops for my car who ruptured her eye. they didn't work and she broke…read moreit open three times since. I do not recommend going to him because he knew that would not work. he's just in it for the money

Wonderful, through service for my miniature poodle who needed dental cleaning and a few bad teeth…read moreextracted. I have had experience with several vets from my last poodle who had bad teeth and Dr. Wall and his staff were THE MOST THROUGH with his before AND after care plan. They provided wonderful pain management and infection prevention antibiotic care before and after procedure. His staff were clear and concise with explaining home care procedures at discharge. Highly recommended by a Registered Nurse!

Significant changes over the years! I would not recommend at all. Got there, checked in, saw the…read morevet. Checked out and reviewed the bill when I got to the car, charged a late fee of $10.60. I made the appointment on the phone, arrived 10 minutes early. When asked, the cashier said I WAS LATE, and that I had received an email before showing the appointment was at 1:30, not 1:45! That was it! I didn't look for an email but did not think I needed to. I guess I paid for two appointments. The regular one for $69.96 and the last one ever for $10.60!

When my husband came home late at night and brought in a cute, fluffy, black kitten off the street,…read moreI knew that kitten was going to be a part of our lives. He brought the kitten in with the intention of feeding it and letting it back outside -- which we did -- but the next day, we inquired about the kitten, found out it was just a friendly stray, and well, volunteered to take it in. And with that, Luna Mae became the third cat in our little animal family. She purred as we gave her a shower to wash off the dirt and fleas, and she warmed up to us quickly. We adored her. That said, we needed to get her to the vet for some shots and a check-up. We asked some friends if they had any recommendations and they pointed us here to Cleveland Animal Clinic. We met with Dr. Cleveland (and the friendly crew) and they gave Luna Mae the kitten shots she needed over four visits. Then came the time when we needed to get her fixed. This is done during select days of the week -- it is suggested the pet is dropped off when the clinic opens and picked up in the middle of the afternoon. I dropped Luna Mae off one rainy Friday. When I went to pick her up, they had an interesting story to tell me. Apparently, when the vet opened Luna with the intention of removing her uterus, there was none! They re-checked under all the fluffy fur and found the male parts..... and did what needed to be done. So.... we had a boy! We changed Luna's name to Cash. And had a pretty good laugh at that story. I was a bit disturbed later on that they didn't double-check the reproductive parts before prepping for surgery, but I guess they had just taken our word for it and overlooked the bits under the fur. (I had previously thought it was a boy, myself, but my husband said it was a girl.... go figure). I was not charged for the extra surgery, thankfully. Also, everything I've had to do was affordable and reasonably priced. I'm very happy about that. Despite the mix-up with the surgery, we're still using this clinic (and have been back already to get some medicine for a sick Luna Cash) but I prefer Dr. Barron. And we have a funny story to share!