Not a fancy office, but fancy is not what you look for in a vet-this I've learned from experience!…read moreThis office focuses on what is really important-quality care, compassionate care, without the fancy price tag. Dr Carlton is a gentleman, and takes his time during examinations. I trust his judgement and believe he would not suggest procedures or treatment he would not do for his own pets. Love the staff-they are so pleasant, caring, and skilled!!

We have always had a good experience with the vet, staff, and care given to our animals ( cats,…read moregoats, dogs). The vets never act like they are in a hurry. Just like any Dr experience, you are the pet's advo ate and should give them as much detail as possible.

Ky save / 4 paws unleashed tend to have a lot of sick kitten's and cats possibly upper…read morerespiratory or other. Some other cat diseases like herpes virus and Calisie have the same symptoms as upper respiratorial but they are for life. Please always insist on a herpes virus or calici virus test before adopting especially if your adopting from a animal facility so if you have a personal cat at home they will be safe and always quariten you new kitty for 14 day before interacting with you other cat

Love how they love Carlos Nachos!!!!! He loves to run and play with the other fur babies! He…read moreespecially likes to steal items and have other dogs chase him. If you tell him to run, he will run!

I've been taking my pets to Dr. Walls practically since he opened and his clinic was actually on…read morethe by pass. I had moved away so hadn't been there for years, but when I moved back to the Richmond area I only wanted to take my fur babies to Dr. Walls. The vet I got wasn't him. I had a dog who was 16 years old. I asked for medicine to help him get around more comfortably during his last months, the meds I was prescribed cost $60 a week. I asked for something more affordable but wasn't given that option so I had to go to another vet for it. When it came time for us to say goodbye to him I made an appointment with them. They knew the weight of my boy and I had told them I would need help getting him out of the car. He could no longer walk and weighed over 100 lbs. She made the appointment for late in the afternoon at closing time, and there wasn't anyone strong enough there to help get him out of the car. The assistant and I did it together though, but once we had him off the back seat she dropped her side and I heard a good crack as my puppy hit his head on the pavement. Strike one and very traumatic for him. I filled out the paperwork on the package I wanted , paid, then went into the private room to say goodbye. Throughout it all I could hear them outside laughing, talking loudly and basically forgetting that I was there saying goodbye to my fur baby. I realize it was closing time but a little respect would have been nice. The lady vet came in after about 15 minutes and gave him the shot to make him sleep. She walked back out and the noise and laughter kept on. She came back a few minutes later to give him his final shot and was acting rushed about it. It was already a heartbreaking time for me but they made it so much worse. Strike 2. On the way home I got a notice from my bank for $100 over the package I selected. They had charged me for the most expensive one, even though I had told them 3 times and signed a paper stating which one I chose. Thank goodness for instant notification from my bank of I would have been screwed. It took me months before I could go there and request a talk with Dr. Walls to tell him about my experience and how terrible it was. He was sympathetic but told me that he had sold his clinic to that woman and was only there a little bit. I'm crying as I write this because it's still upsetting to me and I am still so angry at the way we were treated that had to write this yelp to warn people away from this clinic. Third strike and I'm out of there. We were nothing but a cash grab . I have since moved my animals to another vet and am very glad I did.

Usually this place is pretty good but had a horrible experience today. I will prefice this by…read moresaying I am African American. As I am coming to pick up my dog, an AA lady is leaving with her dog named "B" (changed for privacy.) The receptionist Gwen sees her leave and then proceeds to tell me the price for B's service. I'm sorry what? That's not my dog. She assumed because I'm AA and the lady was AA that we were together. So after she runs outside to catch the lady and comes back in I ask her "did you assume we were together because we are both AA?" She gets a really guilty look on her face and proceeds to say " Oh I'm not racist, I have COLORED friends." Uhhh WHAT??? For 1 I didn't say you were racist (your conciese must have) and 2 is this the 1960's??? Colored umm that's not an acceptable term ma'am. I proceed to tell her that verbiage is really weird and I would just like my bill. The more I sat there the more upset I got. In what world where I am calling myself AA would you think it's acceptable to call me colored? Also to justify your implied prejudice by reassuring me you CANT be racist because you have colored friends. Tell ya what, call your AA friends colored and see how long you are friends after that. So tired of the "I can't be racist I have black friends" mantra. Long story short AVOID "NOT RACIST" Gwen at all costs if you go here. We probably will not be back and will take our decade of patronage with us.

I have been taking my dog to Dr. Short for over 8 years. Great guy, caring and their prices are…read morereasonable / unlike many others in town. I highly recommend him.

I have had animals my entire life and truly have never been as disappointed as I am with this vet…read more We took one of our cats in because we suspected he had bladder crystals and it turns out he did. We brought the vet a urine sample and he showed it to me under the microscope. It was all going well until he told us that we had to put both our cats on a prescription diet. We feed our cats very high quality wet food because one of them is very picky. The vet told us we had to buy dry kibble from him and could no longer give our cats the other food. He also prescribed an antibiotic to help with the stones, which we gave to our cat, no problem. However, after a week of our cats not eating the new food, I called and had them give us a prescription wet food, which they didn't eat. We contacted our old vet in Virginia and they advised us to try a different brand of food but they couldn't send in a prescription since they hadn't seen our cat for this issue. So on Chewy, I ordered the food and was waiting and waiting for the vet to approve it but they never did. So I called, and to my surprise, they just denied the prescription (without contacting me) because the vet "didn't know anything about that food." I was shocked! I told them our cats hadn't eaten in over a month, and when they did eat, they'd just throw the food up. They were visibly losing weight. THEN, when I asked to have our records emailed to us because we were no longer going to be giving them our business, they said they don't have internet hooked up in their building so they couldn't send us our records. Very strange that 1) the vet wouldn't do research on this food to try and help our cats after we paid them over $300 and 2) that they don't have internet. In 2022. I wouldn't recommend this vet to anyone. Check out Chevy Chase vet in Lexington if you're looking for a new vet. They are FANTASTIC!

We are new to the area and come to the area with experience with an outstanding repro vet so we…read morewere very nervous about getting a new vet. Within a month of Moving we had to put our old dog down and Dr Skipworth and his staff were extremely caring. We also called on a Sunday evening and got a response immediately about coming in first thing in the AM. We also had a female Go into labor at 4am and got a response immediately when we needed help.

We were driving north from Atlanta when one of our dogs got unexpectedly sick. We walked in the…read moreclinic to get some help and we couldn't be more happy with our service. They were so very nice and accommodating. The clinic is beautiful and the staff so very caring and helpful. Twinkle got all fixed up and we are so grateful for this wonderful business!!

Great veterinarian,knowledgeable and skilled.Dr.Beckley is very personable .You rest assured your…read morepet is in good hands.

Great staff. Doc is very personable and knows his stuff. Always willing to go the extra mile Prices…read moreare reasonable.

I highly recommend Dr.Long and his staff. They are passionate and patient. Dr. Long has always…read moretaken time to explain options and treatments in a way that is kind and logical. I have never left the office with any questions or not feeling confident in my dogs needs and treatment. He and his staff just love animals and they realize that they are family.

Have been going there with my dog for almost 2 years. Pay in full at every appointment. It has…read morebecome increasingly difficult to get an appt, even though I am an established client. Could not get Dibby in 2 weeks ago, for eye ulcer, even though eye issues should be taken care of immediately because it CAN become very serious very quickly. I was forced to go to another vet in nearby town. Dibs is not better, so did get in to Dr Long yesterday, (only because there was a cancellation). I told office when I made appt that I also needed Dr to also 1. listen to his heart, as it seems to be beating harder all the time and Dibs has a Murmur and is old. VERY IMPORTANT! and 2. just check a tiny cyst that doc had seen before...He did one eye procedure, and told me Dibs needed another procedure on Tues. Did NOT listen to Dibs's heart, said he would come back into exam room, if I was willing to wait. I said ok. Did not check his tiny cyst. 10 minutes later, staff tells me to leave, that Dr is already behind on appts. I said that's not my problem. They said heart could be listened to on Tuesday (!), and still charged me for full exam even though exam was not completed. Also did not fill his eye pain meds. I came back today to pick up meds, and they would not give to me, because I wanted to put its' fee on the Tuesday charge. I waited over 10 minutes and the office mgr said she "could not let me out the door with meds without Dr's approval", even though they never finished yesterday's exam but were happy to charge me full exam fees. I finally walked out and will find another Vet. Disrespectful and rude. Office needs to stop accepting new clients when they can't or won't take care of their old clients. Dr needs an associate vet, and better organized office. Office Mgr needs to realize she has a job because of the clients.

Sassy's Country Paw Spa LLC I want to thank you for everything you have done to make my baby boy…read moreTucker look so handsome and for boarding him for the week, he absolutely loved it, you treated him like your own. i absolutely love how you send text and videos while our pets are being groomed , it makes us customers feel at ease. You guys are the best! I love the way you take your time and care for your costumers pets, like they are your own. With your love, compassion, dedication, and pricing I would never go anywhere else. Please if you have a pet that needs grooming or even boarding please consider Sassy's County Paw Spa in Lancaster. Outstanding service and awesome people!