I've been taking my pets to Dr. Walls practically since he opened and his clinic was actually on…read morethe by pass. I had moved away so hadn't been there for years, but when I moved back to the Richmond area I only wanted to take my fur babies to Dr. Walls. The vet I got wasn't him. I had a dog who was 16 years old. I asked for medicine to help him get around more comfortably during his last months, the meds I was prescribed cost $60 a week. I asked for something more affordable but wasn't given that option so I had to go to another vet for it. When it came time for us to say goodbye to him I made an appointment with them. They knew the weight of my boy and I had told them I would need help getting him out of the car. He could no longer walk and weighed over 100 lbs. She made the appointment for late in the afternoon at closing time, and there wasn't anyone strong enough there to help get him out of the car. The assistant and I did it together though, but once we had him off the back seat she dropped her side and I heard a good crack as my puppy hit his head on the pavement. Strike one and very traumatic for him. I filled out the paperwork on the package I wanted , paid, then went into the private room to say goodbye. Throughout it all I could hear them outside laughing, talking loudly and basically forgetting that I was there saying goodbye to my fur baby. I realize it was closing time but a little respect would have been nice. The lady vet came in after about 15 minutes and gave him the shot to make him sleep. She walked back out and the noise and laughter kept on. She came back a few minutes later to give him his final shot and was acting rushed about it. It was already a heartbreaking time for me but they made it so much worse. Strike 2. On the way home I got a notice from my bank for $100 over the package I selected. They had charged me for the most expensive one, even though I had told them 3 times and signed a paper stating which one I chose. Thank goodness for instant notification from my bank of I would have been screwed. It took me months before I could go there and request a talk with Dr. Walls to tell him about my experience and how terrible it was. He was sympathetic but told me that he had sold his clinic to that woman and was only there a little bit. I'm crying as I write this because it's still upsetting to me and I am still so angry at the way we were treated that had to write this yelp to warn people away from this clinic. Third strike and I'm out of there. We were nothing but a cash grab . I have since moved my animals to another vet and am very glad I did.

Usually this place is pretty good but had a horrible experience today. I will prefice this by…read moresaying I am African American. As I am coming to pick up my dog, an AA lady is leaving with her dog named "B" (changed for privacy.) The receptionist Gwen sees her leave and then proceeds to tell me the price for B's service. I'm sorry what? That's not my dog. She assumed because I'm AA and the lady was AA that we were together. So after she runs outside to catch the lady and comes back in I ask her "did you assume we were together because we are both AA?" She gets a really guilty look on her face and proceeds to say " Oh I'm not racist, I have COLORED friends." Uhhh WHAT??? For 1 I didn't say you were racist (your conciese must have) and 2 is this the 1960's??? Colored umm that's not an acceptable term ma'am. I proceed to tell her that verbiage is really weird and I would just like my bill. The more I sat there the more upset I got. In what world where I am calling myself AA would you think it's acceptable to call me colored? Also to justify your implied prejudice by reassuring me you CANT be racist because you have colored friends. Tell ya what, call your AA friends colored and see how long you are friends after that. So tired of the "I can't be racist I have black friends" mantra. Long story short AVOID "NOT RACIST" Gwen at all costs if you go here. We probably will not be back and will take our decade of patronage with us.

These veterinarians and employees are among some of the kindest people I have ever met in the…read moreanimal care of business. They genuinely want to help when you bring your pet into the clinic. They are attentive and quick to act. I never feel like I'm in a rush and they always explain exactly what is going on and what is needed. And pricewise they are very competitive compared to other Veterinary Clinics And they are even open on Saturdays but they do close early I think noon but I'm not sure.

For the moment Elizabeth answered the phone to Amanda taking Laney back to Dr. Ortiz. We have had…read morea very good experience. The office is clean the staff is kind and Dr did exactly what Laney needed. They are honest and affordable. Highly recommended glad I found them just moved here from California!

This vet office is way above average on several categories. The healthcare seems great and the…read morecleanliness of the facility is better than most. The front desk is welcoming and they seem to genuinely care about the patients. I'm a fan.

We are new to the area and come to the area with experience with an outstanding repro vet so we…read morewere very nervous about getting a new vet. Within a month of Moving we had to put our old dog down and Dr Skipworth and his staff were extremely caring. We also called on a Sunday evening and got a response immediately about coming in first thing in the AM. We also had a female Go into labor at 4am and got a response immediately when we needed help.

We were driving north from Atlanta when one of our dogs got unexpectedly sick. We walked in the…read moreclinic to get some help and we couldn't be more happy with our service. They were so very nice and accommodating. The clinic is beautiful and the staff so very caring and helpful. Twinkle got all fixed up and we are so grateful for this wonderful business!!

I have been taking my dog to Dr. Short for over 8 years. Great guy, caring and their prices are…read morereasonable / unlike many others in town. I highly recommend him.

I have had animals my entire life and truly have never been as disappointed as I am with this vet…read more We took one of our cats in because we suspected he had bladder crystals and it turns out he did. We brought the vet a urine sample and he showed it to me under the microscope. It was all going well until he told us that we had to put both our cats on a prescription diet. We feed our cats very high quality wet food because one of them is very picky. The vet told us we had to buy dry kibble from him and could no longer give our cats the other food. He also prescribed an antibiotic to help with the stones, which we gave to our cat, no problem. However, after a week of our cats not eating the new food, I called and had them give us a prescription wet food, which they didn't eat. We contacted our old vet in Virginia and they advised us to try a different brand of food but they couldn't send in a prescription since they hadn't seen our cat for this issue. So on Chewy, I ordered the food and was waiting and waiting for the vet to approve it but they never did. So I called, and to my surprise, they just denied the prescription (without contacting me) because the vet "didn't know anything about that food." I was shocked! I told them our cats hadn't eaten in over a month, and when they did eat, they'd just throw the food up. They were visibly losing weight. THEN, when I asked to have our records emailed to us because we were no longer going to be giving them our business, they said they don't have internet hooked up in their building so they couldn't send us our records. Very strange that 1) the vet wouldn't do research on this food to try and help our cats after we paid them over $300 and 2) that they don't have internet. In 2022. I wouldn't recommend this vet to anyone. Check out Chevy Chase vet in Lexington if you're looking for a new vet. They are FANTASTIC!

We just moved to Madison county and I couldn't believe there was a groomer this close to my home. I…read morecalled and they were busy but we got an appointment. Everything was great. The location was clean, easy to get to, and they don't take too many pets at a time. I went in the summer when my schedule is more flexible. I didn't ask about drop off, like for a work day, so I'm not sure about that. But the owner was wonderful and did a great job!! I'll definitely be taking Chewey back.

What a great place to have near by this epic vacation spot! We planned a last minute trip to this…read morebeautiful area this past week. We decided to bring our dog, Tilly, with. We planned two excursions that we couldn't bring her along. (the whole area is VERY dog friendly and dogs are allowed in most places). Thats when we found Vickie and Holler Hounds. It was PERFECT! Tilly spent the day playing with new friends and after meeting Vickie I knew she was in loving and wonderful hands! I would go back in heart beat. Vickie has a passion and love for dogs that can be felt and seen. She also fosters dogs in need. Don't hesitate to use Holler hounds for your needs when in the area! Thank you Vickie! We hope to be back soon! Emily

Vickie is amazing person. Love that there are cameras to…read moreview my fur baby anytime. Each dog has their own basket for their toys, food, stuff from home. Vickie is handsome on with my fur baby. She has gotten lots of love while mommy was out of town. I didn't stress about her being there. Great location near the Red River Gorge. I will use her again and soon.

Great place to board your pet or have grooming done they love and care for your animals when you…read moredrop your pets off you notice immediately they're happy they're wagging their tails and they go with them bounding inside like you don't even exist which is the way you want it when you're dropping off the pet. Linda S.

We took our Sweet Nola there a couple of weeks ago. We had never used Luxury Pet Services before…read more We usually use our kennel in Versailles, but they were full because of Fall Break. We dropped her off for just a couple of days while we went on a trip. We explained to them that she had just had surgery a week ago and they promised us they would take special care of her. When we got back to pick her up, it was Horrible. She was soaked in her own Urine and smelled horrible. We had to wear our masks in the car to get her home. The vet had told us to keep her stitches dry and that she could not have a bath for at least another week. We had no choice. We had to bathe her twice so she could come back into the house. She was so pitiful. She did not deserve this treatment. I've never been so upset at a kennel in all my life and we will never take her back there again!!!