I rarely write reviews, but this is an experience I'm compelled to share because it might help others facing the same challenge, and because I'm so satisfied with this company's work.
Proprietor Beth Ann Glassford Haydon and her team did an outstanding job helping my elderly parents move out of their Lexington home of forty years. This was no simple move -- my parents were moving abroad, my siblings and I all live out-of-state so we couldn't be there in person to manage the move, and my father was extremely resistant to letting go of any of his possessions. We were feeling overwhelmed by the task, but my wife stumbled across a Bluegrass Moving Concierge ad in a local periodical when we were visiting. She suggested I look into it, so I arranged an initial meeting, and I am so glad I did. Beth Ann was ready and eager for the challenge.
With grace and kindness, Beth Ann, team leader Jennifer, and their team of movers helped my parents sort through every single item in the house. They collected trash, organized for special trash pick-ups, dropped off donations, packed everything, made arrangements for the moving company, and even confirmed arrangements with the international shipping company, catching a critical issue in the plans my family had made.
It was a monumental undertaking, but Beth Ann remained personally involved and showed real personal concern for my parents throughout, kept in regular contact with me about any concerns, checked in with progress reports (including photos!), and made sure everything happened on time and without a hitch.
I had high expectations, but Beth Ann and her team exceeded them. I cannot recommend her enough. She and Jennifer were life-savers, and my family is forever grateful for their help. read more
