Customer service was horrible and the workers were very rude plenty of other better recycling…read morecenters on this strip that pay better and decent people

I called the Rust Rooster and was told that they closed at 5. We said we were on the way. The lady…read moretold us they close the gate at 5, leaving us with the impression,​ that as long as we arrived by 5, we would be able to conduct business. We arrived at 5 minutes til 5 and a young man told us they closed at 5, and we said we thanks and that we knew because we had called. Another older gentleman came out and said in a VERY LOUD and unprofessional manner, we're closed! Not, we won't pay you because the office is closed, you can leave it here or bring it back tomorrow, I'm sorry you were misinformed, just unprofessional. I realize professionalism is subjective. We just left it. We were more interested in cleaning up our garage than selling the metal. There was no obvious/appropriate signage. This business could and SHOULD do better. We had contact with three employees. One out of three did a good job and was pleasant and personable. Unfortunately, he can't counteract the indifferent and apathetic manner of the other two, but I did appreciate that little glimmer of civility. Please excuse the typos and punctuation errors. My phone is damaged and has poor response when tapping the screen to move the cursor, so I am leaving it as is. Thank you.

There where not to friendly when i was there the guy weighting my scrap had a dirty look like i was…read morea a inconvenience because i made him work.

Never again I'll be back at the new Albany location!!! Everyone you have working down there…read moreincluding the lady in the office were worthless & lazy also very freaking rude!! When I needed help the black guy said that I should've brought someone with me to help me to unload & when I tried to explain that my husband is at work, the guy just walked away like he didn't care. I seen the lady from the office come out to smoke & went to her to complain about the service I'm recieving from her employee & she told me if I'm not happy then gather my scrap & leave then she slammed the door as she walked back into her office. I was shocked that you rather push a regular customer out then trying to help so I did what she told me to do & left. So happy Redball was there to pick up the pieces.

Great place to take scrap metal and auto bodies, easy business transactions top dollar for aluminum…read moreand copper! Always friendly in the yard and the office! Great Business! Ashley and Meagan know the business and will take care of you!

We purchased what was advertised as a fully dressed motor. I even called and confirmed with them…read morethat this was the case. It took 2 weeks to get the motor because they said they did not receive payment. We wired them the money and they did have it after they looked and found it. Next - The motor we received was not a fully dressed motor, only a long block. After many phone calls they admitted they were wrong but said they could not help us out on the price. I told them to come get their motor, on their dime. I also told them that they will have to give us a total refund of the amount wired including freight and such. I hope this turns out ok in the end with the refund. As for them as a company and their service, I will never buy from them nor recommend them to anybody. They did end up giving our money back.

Wow. These guys are clean, organize, and efficien. David told us what approximately when he and…read morecrew would arrive and was 10 minutes early. Great job guy!! I'll have more for you to do.

I can't say enough good about David and his family. They did an amazing job taking away everything…read morewe wanted taken away, in one trip, at a very affordable rate, even with me having to reschedule several times. They are so accommodating! He and his family are such nice people. It was amazing to watch them work everything into a Ford F150 and an SUV. I would use them again and refer them in a heartbeat! Worth every penny and more. Thank you so much!! Wendy G.

Tried to call the Louisville Waste Management phone line since I couldn't find what I needed on the…read morewebsite. Was never able to talk to a person. The automated AI voice pings you around and then asks you to wait for person - waited 15 minutes. Also tried the chat feature. The first time the chat asked me four times in a row for my first and last name...which I provided each time. Finally I disconnected and tried again. I was finally able to communicate with a human through chat but it would literally take a couple of minutes to respond to each chat prompt - incredibly slow and inefficient. Then the person had me wait 5 minutes while he scheduled a pick up. Horrible customer service.

Waste Management is, without question, the worst service company I have ever dealt with…read more Missed service is not occasional -- it is expected. Trash routinely isn't collected on the scheduled day. Recycling is missed so often that most people in our neighborhood don't even know which week it's supposed to come anymore. This has been going on for years. This week was my breaking point. My recycling bin was not picked up. WM claimed it was "blocked." That was false. The bin was placed between my driveway and mailbox. My son's truck was in the driveway. I have photos and video showing: The bin was visible and accessible My neighbor's bin right next to mine was picked up My bin was never emptied I sent WM that evidence. The first person I spoke with admitted the bin was not blocked and said someone would be sent out. When I asked how I could verify that was actually happening, it became clear she had no intention of doing anything. She tried to push me off the call and told me to wait until the next recycling pickup -- two weeks away, while my bin was already full and trash was blowing out of it. When I pressed her, she suddenly said dispatch would need to create a ticket and asked if I "wanted her to do that," as if this was optional. Obviously yes. I was given a ticket number. Nothing happened. I spoke with two more representatives the same day. One told me that if a bin is truly missed, WM sends someone out -- but then said my issue had already been "resolved," so no further action would be taken. It had not been resolved. The bin was still full. Then WM changed their story again and claimed they had video of my bin being emptied. That is flat-out false. I told them I could send video from my own home showing it was never picked up. They refused to listen and argued with me as if I was trying to get a free second pickup after service had already occurred -- which it had not. Eventually, I was told a driver would come. I received two confirmation emails stating the bin would be picked up by end of day Tuesday. Tuesday came and went. No pickup. No call. No email. No explanation. When I logged into my account, I discovered the pickup had been voided. On Wednesday, I spoke with a supervisor. The excuses continued: First she claimed the driver thought my recycling bin was trash because it didn't have a green lid -- despite it being the same recycling bin WM issued me over three years ago, with a recycling sticker on it, and never having been an issue before. Then she said the bin was too close to the mailbox or vehicle. I measured it while on the phone -- it was over three feet from the mailbox and over four feet from the truck, meeting WM's own requirements. When those excuses fell apart, she told me I would need to pay $105 to have the bin picked up due to "driver discretion." So to be clear: WM missed the pickup, gave multiple contradictory explanations, ignored my evidence, voided a confirmed service request, and then tried to charge me for their own failure. The most infuriating part is that we are trapped. Other trash companies have told us they will not service our subdivision because of the HOA's contract with WM. WM knows this and treats customers accordingly -- with zero accountability, zero urgency, and zero concern. The only reason this company functioned at all was our former driver Gary, who was professional, dependable, and great with the neighborhood kids. Since he left, service has been an absolute joke. Waste Management avoids service, blames customers, and then tries to charge them when called out. If you have a choice, do not use this company. If you don't have a choice, document everything -- because WM will lie, deflect, and hope you give up.