Very responsive, was able to fit us in on a busy snow weekend, great price, and excellent work.read more

I waited a couple weeks to see the result. They came out and did aeriation and fertilizer on my…read morefront and back yard. It's is greening up nicely. I would definitely recommend.

Fixed my issue with rv propane. Spent a great deal of time…read moreanalyzing my problem, fixed it, and explained how I was creating problems by turning on the propane too rapidly.

Just awful. Read the contract carefully. They came and took my tank saying we weren't using enough…read morepropane per the contract I signed even though we were paying a yearly rental fee. Ferrell gas is so much better.

Overall our experience has been fine. We appreciate how easy it is to set up and get things rolling…read moreand have had no issues with the company or pricing in 2 years. We have had reliable service, outages fixed quickly, and have had no issues with the surcharges implemented during high use hours, and we are a family on disability. Calling in is simple and the online portal is pretty intuitive. We don't appreciate how quick they are to cut services though. An elderly neighbor passed and despite the judicious work by her niece in Washington state to take over her estate before she died, missed a payment recently and services were cut without question. This does seem like a pretty heartless policy that can cause real harm to the vulnerable. Hence the -1 star

Received a letter in the mail about the new "energy wise" and how to control electricity and gas…read morerates. Basically, I can expect my gas bill to stay the same, but my electric bill will increase 20%. With 89% of my usage during off peak hours, CSU is increasing rates by 15%? How is this right? Wish my wages would go up 15% on demand like utilities, homeowners and car insurance, groceries, property taxes (300% in last 4 years). It's no wonder people are leaving the state in droves.

Our fireplace was not lighting and the technician, Aaron, was extremely thorough in his diagnosis…read moreand communication of the issue(s). He was on time and his office kept me apprised of his arrival. After he fixed the problem, he stuck around to make sure it had been resolved. I will not use any other fireplace service except Peak Fireplace going forward. Thank you for your professionalism!! Steve P. 8/15/2024

THIS IS WHERE CUSTOMER SERVICE PROFESSIONALISM HAS GONE TO DIE. Have used these folks for several…read moreyears; technicians were always knowledgeable, professional, and friendly. Never had an issue with anything...until now. Called last week for a service appt; person said she would get back to me Monday (called Friday). After leaving messages several times, and after seven days of no reply, I once again called. Female started giving me lame excuses for not getting back to me. After her repeating that they were very busy for the 5th time, I laughed. She blew a fuse; I asked to speak to the owner; she hung up. It's unfortunate he company's face to the public is someone better suited to the fast food or waste management industry. By her behavior, I guess I am now blocked from their services; too bad, their technicians are very good. Received below response. If treating customers with respect means ignoring their requests and hanging up on them, I guess this business has a unique definition of respect. Never did I "belittle" the receptionist, as she alleged, but if that's what you wish to believe, so be it. Maturity and integrity clearly is something she has yet to discover. Having employees' backs is what a good Boss should do. But when a troubled employee is backed blindly, the cost of that loyalty will eventually catch up with that business. For those considering this business, beware.