I recently had "Carpet Direct" replace the carpet in my bedroom. The representative that initially came out for an estimate was very professional and courteous. I purchased the carpet and set up a time to have it installed.
When the installer came out to my house, It took approximately six hours to install (seemed like a long time for one room). Later on that day I vacuumed and noticed at the seam where the two pieces of carpet were joined, the nap was going in opposite directions and looked like two different colors. I contacted Carpet Direct which told me to reach out to the installer on my own. The installer came out and essentially told me to vacuum it again. I contacted Carpet Direct again and they agreed to come out and take a look at it. He determined that the carpet was in fact going in two different directions and that he would contact the installer to come back out and fix the issue. I never received a call back from the installer. It's apparent that Carpet Direct didn't want to assume any liability or responsibility in this matter. Now I'm stuck with poorly installed carpet with no recourse. If this is how they conduct business, they won't be getting anymore from me. Buyer beware! read more