CAUTION & WARNING TO THE GENERAL PUBLIC OF PUEBLO COLORADO! I experienced the absolute worst business experience ever with the owner Amy who is totally UNPROFESSIONAL, DISRESPECTFUL, & most of all a very DISHONEST SCAM ARTIST AT WORK! I called on 8/22/23 was quoted for the least expensive tint material film installed on my vehicle on all windows including the sunroof at $350 excluding the windshield which I said I may get done at a later date if satisfied with the results. I set up an appointment for 9am the following Tuesday 8/29/23. Upon arrival to the business, I walked in and stood around the lobby for about 3 minutes with no response or anyone inside and I almost walked out and should've. Then Amy appears suddenly and is dumbfounded about our appointment set up a week earlier. The excuse was that it was never entered into their computer. She proceeded to apologize to save my business and I decided to oblige. She said there were at least 2 vehicles ahead of mine and that they take all day to complete so we scheduled a pick up date for Thursday and she said she would call me. At noon on 8-31-23 I was again handed excuses and apologized to and had to reschedule again for the next day on Friday the 31st. Friday's call to me was to tell me they still needed more time and that I could pick up my vehicle Saturday Sept. 1st when they open at 9. Upon arrival to pick up the vehicle, I was told they wanted to do one last inspection before payment and was waiting for my keys so that I could go inspect the job done which is always a standard with these tint shops. They are always proud of the work they've done and can't wait to show the customer. Unfortunately, I was not invited to my own vehicle by Amy and when I asked, she said the installer just had to remove all his tools and materials. Since I had NO opportunity to look at the results of the job, I started asking questions relating to bubbling/ warranty and com-legion status. Specifically, the sunroof which I am very particular about on all my vehicles. I was told there were no bubbles and that my sunroof was NOT tinted as agreed on. I questioned as to why, and she attempted to get another $50 bucks and MORE TIME on my vehicle to tint the sunroof now. I declined and said "You know, this is pathetic." I asked for them to either finish the job as agreed on or knock off $50 bucks. Neither option appealed to Amy so she instead just threatened to scrape all the tint off then. I said "If that's what you have to do over $50 bucks, then so be it. After that episode, I stormed out the door to alert Mom who drove me there what was going on. At this point, Mom said just pay them and let the Lord handle it, I said " OK if not the Lord, KARMA FOR SURE. We approached the business door together and had the Josh SLAM the DOOR in OUR FACE AND SAID HE WAS CALLING THE COPS ON ME! I waited for 30 minutes outside with no response to my phone calls and no Police contact whatsoever. I then decided to consult with my Father and initiate a police report just to obtain my vehicle back that was now being held hostage against my will and stayed there in their possession through the duration of Labor Day Weekend. Tuesday Sept. 1st, I was able to get a police escort to the business and ended up having to wait while they tried to humiliate me in front of the police by name calling, cussing, and lying about the whole situation. Amy now said I owe $1200 for the job now or they would scrape the tint off and I still would have to pay the $350. She forced me to pay cash in front of the police so I could not dispute the charge. Almost like common practice for them as I'm positive they have used this tactic in the past successfully. So that's what I was forced to do by these people is pay $350 cash for no results on the vehicle, stolen property, and attempted humiliation. I guarantee I will see these poor excuses in CIVIL COURT in the near future. MY RAY-BAN SUNGLASSES WERE STOLEN OUT OF MY VEHICLE AS WELL! DO NOT EVEN CONSIDER DOING BUSINESS WITH THESE PEOLPE AND WHATEVER YOU DO, DO NOT LET THE NAME OF THE BUSINESS LURE YOU INTO THE SHOP LIKE IT DID ME - IT IS AN ABSOLUTE SCAM TRAP AREA @ 2405 KACHINA DR. 81008. ABSOLUTELY THE MOST PATHETIC, SCAMMING, STEALING, LYING, NASTY BUSINESS OPERATION BARELY THRIVING HERE, I MAY END UP PULLING THE PLUG ON THIS RIP-OFF EXCUSE FOR A BUSINESS. DO NOT GO HERE AT ALL!
THEY HAVE HAD A HISTORY OF THIS TYPE OF BEHAVIOR BEFORE ACCORDING TO PREVIOUS YELP REVIEWS IN THE PAST AND IT IS NO SURPRISE. They also had me trespassed from the property but my attorney has full access! UNFORTUNATELY FOR THEM, they FU#K3D with the wrong person in a massive method of poor business practices. I WILL ALSO BE POSTING AND PAYING FOR MANY CLASSIFIED ADS IN NEWSPAPERS AND ON THE INTERNET ON MANY PLATFORMS TO PREVENT THESE PEOLPE FROM OPERATING LIKE THIS ANYMORE. BBB says they are NOT accredited OF COURSE but this review will go live on their site as well.THANK YOU! read more