I called Aire to diagnose an AC unit that had suddenly stopped working…read more To be fair, some diagnostic checks were performed. However, the actual cause of the problem was never clearly identified because most of the visit was spent trying to upsell us on additional services or a new unit. I was repeatedly told that the unit was old, poorly maintained, and that the best option was to replace it. The first repair estimate was around **$6,000** for a compressor replacement. Later, I was offered another option for about **$900** to replace the start capacitor and relay, along with a coil cleaning. We declined both repairs and simply paid **$224** for the service call. Afterward, I drove to Home Depot, bought a replacement start capacitor for about **$20**, and installed it myself in roughly **15 minutes**. The AC unit started working again. Will the unit fail again soon? Probably--it is old. But for now, it works. Could an experienced technician have identified and repaired this particular issue quickly instead of focusing on selling a replacement? In my opinion, yes. Decide for yourself whether you want to call Aire for **repairs**. Based on my experience, the emphasis seemed to be on selling a new system rather than diagnosing and repairing the existing one.

When our air conditioner unexpectedly went out, I was extremely worried because my mother is in…read morevery poor health and cannot tolerate the heat. From the very first phone call, everyone at Aire Care understood the urgency of the situation and went above and beyond to help us. A special thank you to Eddie and Chris M. for making our situation a priority. They worked hard behind the scenes to rearrange schedules, get us a temporary window unit to keep my mom cool, and make sure our new Carrier system could be installed as quickly as possible. Their compassion and willingness to help during such a difficult time meant more to my family than I can put into words. I also want to recognize Chris R. and Ethan, our installers, who rearranged their schedules as well to make sure we were taken care of. They were professional, courteous, and knowledgeable, but what stood out most was the kindness they showed my mom. They were so sweet and compassionate when speaking with her, treating her with genuine dignity, patience, and respect. They answered all of my questions, treated my home with care, and made sure everything was installed properly. It was clear they truly cared about the people they were helping, not just the job they were there to do. Finally, a shout-out to Jeff Davis, the owner of Aire Care, for building such an outstanding team. It's clear that compassion, integrity, and customer service start at the top. Thank you for hiring such a fantastic crew and for showing genuine care and understanding during one of the most difficult times my family has faced. Because of all of you, my mother was comfortable, cared for, and cool when she needed it most. I can't thank the entire Aire Care team enough and highly recommend them to anyone looking for an honest company that truly puts people first.

The builder of our rental property in Marysville, TN, Pistol Creek Builders, installed the AC…read moreincorrectly. The air intake vent was too small and collapsed. We had Veracity Services fix the tricky situation while staying within the warranty. Frank, the owner, was patient, and his expertise showed. I plan to contact the builder to replace the AC vent.

Our upstairs a/c bit the dust after 21 years of service, and was covered under our home warranty…read morewith Veracity as the service provider. Our service tech was Mr. Fadel Shamaly. This young man is one of the most responsive and communicative people that my wife and I have had the pleasure of dealing with. Ever. There was an issue within the home warranty company and from start to finish, he knew exactly what was happening and stayed completely on top of things. When the warranty issue was resolved, he immediately took action and was able to get in extremely quickly to replace our unit and serviced the downstairs unit. The work was done quickly and efficiently, and we have air before it starts getting hot out. We would recommend Fadel and Veracity to anyone needing a/c services. Top notch communication and service.

I had a problem with my a/c and called First American, my home warranty co. They sent out a…read morerepairman who said the problem was the wiring in my house and I needed an electrician. First American could not find anyone wiling to do the work and told me to find an electrician and they'd reimburse me. I called several electricians in the area - none wanted to work on a 24v line, until I called Roger L Newman, Their attitude was "no problem" and they were out the next day and fixed my problem with no hassle at a very reasonable cost. They explained the problem, offered me a couple of solutions, and worked efficiently to get my VERY old a/c back working. Thank you very much Max and Hunter E., and the kind and efficient office staff who were so great at communicating with me. I would use them every time if I had the choice (normally, I have to use whoever First American sends me) and I have recommended them to my friends. Thank you again

The man from Roger L Newman came and, although our unit was working perfectly, said we needed to…read morespend over $1,000 to replace a major component of our system. We were skeptical, so let our friend (who worked with industrial HVACs) look at it, and he said he didn't see any problem and to leave it alone. We fired Roger L Newman on the spot -- that was almost 15 years ago, and the system still works fine.

I do not recommend this company based on my personal experience. On May 13, 2025, they performed a…read moretune-up on both of our AC units, noting on the invoice that the condensate drain line was inspected and cleaned. The technician told us the systems were in great shape and reported no issues. On June 23, we discovered water damage in a closet beneath the attic and found it originated from a slow drip at the drain line T-pipe. We called the company back the same day. Their technician said a connection was not glued, claimed to have fixed it, and cleaned the line again. When we asked them to cover the water damage that evening, their owner said: "He did, um, he you know opened it up, not that specific part, but where it initially comes out. He even sprayed some cleaner in it" and stated she did not believe the drip was related to their service. The following day, after we found another unglued connection at the location where the line initially comes out, the owner then said: "the area in question was not part of the work we performed." To me, this seemed inconsistent with her statement the day before that he had opened the line in that exact spot. She also said: "it appears there may be issues related to the drain line's installation." I found this confusing, because if the connection was believed to be unglued from installation, it was hard to reconcile with her earlier claim that he had used that same spot to clean the line. On June 25, we hired another HVAC company, who confirmed it would be impossible to clean our drain line without using one of the two points in question -- including the T-pipe where the first leak occurred. One of their employees also told us that if the leak had been caused by their service, we would have seen a huge gush of water almost immediately after they left. However, the restoration team hired by our insurance inspected the walls and ceiling and confirmed the water damage pattern was consistent with a slow drip. Water traveled from the attic down a king stud into our closet, bypassing ceiling drywall -- evidence of a gradual issue consistent with the timeline since their service. Our insurance company has informed us they are pursuing subrogation with this company. The total claim was $4,249.16 -- of which insurance covered $3,249.16 and we paid a $1,000 deductible out of pocket. What further concerned me was the response after I shared my experience publicly. I received hostile and intimidating messages from people who identified themselves as relatives of the owners, including name-calling and demands such as "leave True Comfort alone" and "you can block me but you can't hide." In conclusion - I personally found it difficult to reconcile the company's claims that they cleaned the drain line with their denial of touching either access point. In my opinion, both the initial service and the way the situation was handled afterward felt unprofessional, and I would not hire this company again.

Absolutely love the service. They have a check list for preventive maintenance. They make sure to…read morecheck all the things that could fail and it helps keep your system running. They always send reminders for each visit. Highly recommend them to everyone.

I have used this company since 2003 and would not think of using another electric company. They are…read moreprompt, efficient, and friendly as well. My last issue was addressed and fixed within just a few hours of first phone call. Thank you, Lloyd's Electric!

Victor came to our home 6/4/2025 to look over the light installation project in both bathrooms. He…read moresent the proposal 2 days later for our review & signature. We made 1 change to the scope of the work. Victor told us via email that he would price the exhaust fan/light combo and get back with us. By 6/23 I had not heard back so I sent an email to Victor asking for a status but did not receive a response. I also called Lloyd's the next day to ask for a status and was told that they are really busy and a message will be left for Victor. Unfortunately, no response was received. On Friday 8/15 I called Lloyd's and spoke with Steve in Sales. I explained that we have simplified the project and have purchased the lighting we would like to have installed. I told Steve that we want to use Lloyd's because of the good work they have done previously. Steve told me that he would talk to Victor on Tuesday 8/19 and would get back to me. After not hearing back from Steve by Wednesday 8/20, I called and left a message for Steve. I explained that we received a quote from another company but it was too high and I'm interested in working with Lloyd's. I did not hear back from Steve and am very disappointed at being ghosted by Lloyd's Electric. I will work with a new Vendor for the work to be done. I do NOT recommend Lloyd's Electric.

Mike and JP were the most efficient and absolutely knew what they were doing. They fixed my…read moreproblems once and for all time. The quality of work and knowledge are the top

Excellent service. The company service people were on time for repairs and constantly providing…read moreupdates regarding the status of the service. i haven't seen this type of response and service in a long time from any company Great Job.

When you are having issues with your HVAC it is stressful and all you can think is "what is this…read moregoing to cost". We had used other services in the area that were incredibly ineffective. So, we reached out to friends in the area and they suggested Rob at Climatize. Their team came in, spent time figuring out the issue, tried different things and really researched the problem. They had to come out twice because they didn't want replace an expensive part if it didn't have to be. Unfortunately, it did turn out to be the issue but they didn't charge another service call. They were very thorough, replaced the part and then made some suggestions for future improvements but were not pushy. When the time came to make those improvements they were exactly who we called. They try to find the most economical way to do things and actually know what they are talking about. It was really refreshing to do business with people who aren't trying to nickel and dime you to death AND who have the knowledge on how to repair a unit. They are 100% my choice and I trust them fully.

While they promote cleaning air ducts on their website, they are just too busy to do this kind of…read morejob. Pretty Sad!!! I guess they won't get our business anytime soon, even if our air-conditioning dies. :(

I would never use this company again. He charged an exorbitant fee ($231.00) for unplugging a water…read morecooler and turning off the water. Of course he wants to make it out to be a bigger job than it was. I would have gladly paid that amount if he had installed a shut off valve, but he didn't. He couldn't quote me an estimate because he hadn't seen the job. But when he saw the job, he didn't call me to say what he would charge. He wanted to justify his charge by talking about a holiday weekend. However the Labor Day holiday was on 9-7-26 and he went to the property on 9-3-26. Then he claimed additional charge due to the time of day that he went there. The property was open during business hours and he walked right in and did the unplugging of the water cooler and turning off the water before closing time. I would warn people to avoid using Bell Plumbing.

Very courteous and professional. Helped me troublshoot my issue on the phone prior to the first…read morevisit. Extremely helpful!!!