1 star because I have to. This company is contracted with Choice Home Warranty (CHW)! Had appt with timeframe, in which TJ neither called with reason why, nor showed up. I called and he asked when the appt was for and I answered. Then he told me that he didn't have me scheduled as he was in North Carolina on his way to a $2,000 job and he wouldn't take a small job over a big job. I explained to TJ that I received the order on the previous Thursday in an email from the CHW. He then said he just got the order the day before the appt. After explaining everything over and over, he said he would make me his first appointment the following Saturday (4 days later). Received confirmation email of the new appointment at 5am on Saturday not for first thing, but for hours between 7-11. Time passed and again...no call, no show. And, again, I called TJ. I told him who I was and based on our conversation for the previously scheduled appointment, that he was supposed to be here...his first appt for the day. He asked if I called him. I explained I had not. He told me that he told me to call him, which he hadn't. I didn't think it could get any worse, but it did! He said, 'ok, I'm going to cancel this call, and you're going to have to start this process all over.' At this point I was in disbelief. I told him I was hanging up as this is unacceptable! read more