My fiance and I have been looking for an Escalade for over a month so that we can take her mom to all her Dr's appointments within our price range with no luck. One night, while she was working, I expanded our search outside Fresno County and came across Joe and Blue Star Motors. I found an Escalade with low miles, and below the price we were willing to spend. To top it off, it was the color we were looking for with everything we wanted to come with it. Later that evening, when my fiance came home from work, I showed her the website. She was ecstatic, and wanted to know if the car was still available. The next morning, Sunday the 20th, we called the dealership and left a message for a return call since no one picked up. Around 10 in the morning, we decided to head out towards Hayward, which is around 173 miles from our home. About an hour or so from the time we left, Joe called us and said that the car was still available. We were thrilled, and couldn't wait to see the car. Upon arrival, around 1:15, we were greeted by Joe and his worker. They had the car ready for us to test drive. My fiance got behind the wheel and couldn't stop smiling because she fell in love with the Escalade. When we got back to the dealership, we decided that we were going to take this SUV home with us. We started doing the paperwork when Joe pointed out that a customer from the previous day was here because he wanted to buy the car, and Joe had to tell him the bad news. When we finalized the paperwork, another customer that was there 2 days ago came back to buy the car and was turned back with bad news. While all this was happening, we didn't realize that Joe's partner took the car to fill up the tank for us since we had a long drive back to Fresno. As we were leaving, we noticed more cars in the garage, and my fiance thought that we should look into another car. I know that we will be buying another vehicle from Blue Star Motors, and I'm sure it will be soon! Thank you Joe and your partner for making out purchasing power more enjoyable! We will see you guys soon for the Mercedes SUV, that is if you still have it. read more

It was a genuinely enjoyable car-buying experience at Blue Star Motors. This was my forth dealership that I visited on my most recent quest to replace an aging vehicle. I emailed Joe, who was communicative, open and motivated -- not just to "get me in the door" as so many other representatives from other dealerships have done, but actually to make a real deal happen. Joe communicated in an open and positive manner, both professional/knowledgeable and also friendly and cheerful. I was honest and upfront with my wants and limitations and I feel that he was honest and upfront with what he and his salespeople at Blue Star Motors could do to meet my needs and make a sale. They offered me a very fair price for my trade-in. The paperwork was all ready before I even showed up at the dealership to test drive the car. Jesus , the salesperson, was very nice, funny and pleasant to talk with and he went with me to drive the vehicle. He seemed to have a thorough working knowledge of the vehicle inside and out, able to answer any questions that came to mind. Couple of other guys also came out to chat with me, there was no dreaded "manager hard sell" moment, it really was just friendly banter. Joe got me financed with low interest rate and affordable monthly payments with a reasonable down payment. During my extensive research and purchase attempts, I encountered all sorts of dealerships. Some were refreshingly candid (Carmax), some were indifferent to my needs as a customer (Auto land), but Blue Star Motors was the first to combine all *positive* aspects in order to make a sale happen while also making me feel respected and valued as a customer. I liked the experience of car buying from Blue Star Motors and I will most definitely return here to give them my business in the future. read more

I was in the market for a vehicle for my daughter and it was important that I deal with a company that I know their product line. I have done business with the manager of Blue Star Motors, Joe before and he has been great to me and i came back to him again. My daughter chose a nice Toyota Prius which was affordable and clean. He showed us the carfax and made sure the car we are getting is in good mechanical condition which it was. I decided to purchase the vehicle and my daughter is enjoying her car ever since and I am thinking of getting another vehicle for my son soon. I have always been happy with the service that Blue Star Motors provides especially the manager. He always makes the customer feel comfortable and he makes sure that his customers get the right vehicle for the right price. Nothing is hidden, no hidden fees, no faulty leaks and/or damages and he stands behind his product, which has always been why I only deal with this company when purchasing my products and he has never proven me wrong. This time was no exception. He and his team went above and beyond in their quest to ensure our satisfaction from the time we entered the store until the completion of the sale; and most often, well after to make sure everything is operating as it should be. The cars on this lot are in great condition including low miles and clean. My family and I are very happy with our buying experience. We will continue to do business with Blue Star Motors for a long time in the future and we RECOMMEND this business highly. You simply can't go wrong here. Thanks again to Joe and his team. read more

Hello: just a quick moment of anyone reading this review, as a customer i walked in to the showroom of blue star motors, for a moment i felt that i was hollywood, beautiful showroom,set-up with art and deco,and surrounded with such a modern.and high-end line of luxury pre-owned vehicles, I was greeted by a very nice and well dressed name Jesus, with a very nice and friendly personality he and i exchanged lots of words,in regards of my search on a nice pre-owned vehicle, so minutes after, here we go my car was just parked outside the showroom,best and beautiful pre-owned that i was looking for, minutes after decided to finance the vehicle,and yes,its the truth,, I financed her with 1.49% rate and got me a nice and beautiful pair brand new AIRMAX NIKE from Jesus,i was so happy ,excited,and so jumpy didn't know what to do,for a moment I had a feeling that I was dreaming, but no,,, it is and was the real truth,.. I thank you so much Jesus, and Blue Star Motors, i totally recommend anyone who is in the market of a nice pre-owned vehicle, just stop by Blue Star Motors, and ask for jesus, then you will discover the good benefits you will receive if you shop from Blue Star Motors, and you will not take any negative reviews about them serious. Thank You Everyone For Reading My Review; Essa Mojo Stage Director of PDC, Professional Decorating of San Francisco read more

Buying my car was very easy in a friendly and professional way. I was already Approved with First United Services Credit Union but the staff here was able to get me a Loan through one of their banks with a Lower APR. They took care of me and my family, always asking and caring to our needs while going and dealing through the application process. Blue Star Motors will not let you down. They will work hard to get you the best price and the best interest rate for the vehicle of your choice.My family and I are very happy with our buying experience. We will continue to do business here for a long time in the future and we recommend this business highly. You simply can't go wrong here. Thanks again to Joe and his team... my family continues to be safe on the road and we also remain within budget. They have our highest recommendation and respect! So if you are in the market for a used car, i definitely urge you to visit Blue Star Motors first before you go anywhere else. read more

Friendly and professional service and staff! I already had a Pre-Approved Loan from First United Services Credit Union but the staff here was able to get me a Loan through one of their banks with a Lower APR. They took care of me and my family, always asking and caring to our needs while going and dealing through the application process. Blue Star Motors will not let you down. They will work hard to get you the best price and the best interest rate for the vehicle of your choice.My family and I are very happy with our buying experience. We will continue to do business here for a long time in the future and we recommend this business highly. You simply can't go wrong here. Thanks again to Joe and his team... my family continues to be safe on the road and we also remain within budget. They have our highest recommendation and respect! So if you are in the market for a used car, i definitely urge you to visit Blue Star Motors first before you go anywhere else. read more

Great customer service and great inventory. I'm not from Hayward but have bought couple of cars from here at Blue Star Motors. They are very diligent with letting you know what problems you may be experiencing and how to solve it. The sales team is very helpful as well. I had a class I needed to attend and one of their sales person dropped me off and picked me up, they notified me of the approximate wait time. Recently I had my stop light out. I purchased the light bulb from a smaller car shop, however couldn't insert the bulb. I went to Blue Star Motors and they sent my car to one of their shops to replaced my old bulbs free of labor! I've had so many helpers and it sucks I can remember their names but they are truly appreciated. The salespeople and management are all amazing and truly do their best to keep their customers happy, safe, pressure free, and satisfied. They have my high recommendations. read more

Ive bought 2 cars from this place jesus had made it happen, his customer service is outstanding, knowledge about everycar they have in inventory, his honesty, and his professionalism is number one, the best of everything that he is never pushing any customer , he always tells me go home think about it do some research, he always made it very easy for both of us, me and my wife, , if you want the best deal, best service,and best qualify for best price, you got to see jesus at blue star motors in hayward before you go somewhere else, go see him just one time, then you will know what i'm I trying to say in this revieew, I will always keep jesus in my mind,and i told all my family,friends,and co workers to go see jesus,before going somewhere else, my wife has bought her car from here also and it has ran great every since and this place is very dependable. read more

After months of shopping for a Range Rover we were lead to Blue Star. The great price was just too good to pass up. My husband and I made an appt with Joe to see the Range Rover he was avertising. It seem too good to be true. As soon as we arrived we were treated with great customer service. Joe answered allllll our questions and worked with us way after closing time. It didnt feel like the typical cheesy car sales experience. He was honest and i felt he was really trying to help us get a reliable car for our family. He worked with us and we couldn't be happier with this super clean Range Rover. It runs like it was brand new. We are loving the low miles and comfort. It truly is a luxury experience. Thank you Joe and we will recommend you to all our friends and family. Rico and Stacee read more

My name is Rod and I purchased my 2005 BMW 330CI from Blue Star Motors. First I thought they were not as friendly as I read online, but it was the opposite of what I expected. Their sales associates were very friendly and professional. I finally ended up buying my BMW here. The only thing I did not like about the dealership was that after I left the lot, the next day one of the lights on the car came on. I thought it was not a good car. I called the dealership and they told me to bring my car so they can look at it. I took my car back and the manager was really helpful. They sent me to one of their mechanics and he took care of the problem. It was just a tire pressure monitor sensor which was not a big deal. Other than that I had good experience with this dealership. read more

The worst car buying experience I have ever had. I would never wish doing business with Blue Star Motors upon anyone. Not only are they liars, but they are cheats and awful people. They'll tell you one price and then look you in the face and say "I never said that". They don't negotiate at all and I have no clue why it took 6 months to get my registration... do not go here. They will ignore you. They will drop all contact after they get their money. Absolute worst experience I have ever had with a business. I could not wait until all dealings I had to conduct with them were over with. They are unprofessional, rude, and terrible business cheats. Do not go here. read more

We recently purchased a Chevy Express 2014 cargo van here with the help from Sales Representative Mohammad. I initially found this dealership from Google Maps, as it's not far from my place. I actually visited Toyota of Fremont a day before because they had one with similar options and mileage, but I disliked the chaotic environment and unhelpful sales rep there. So I came to Blue Star Motors instead. We arrived in Saturday morning. This dealership is not very big, but it's a clean place. They gave me a very good deal on this vehicle with easy financing on a commercial vehicle. I am very happy with this place and will definitely buy my future car from here. read more

This dealership had the right car that I was looking for. I got there at 6 p.m. and I left in about half an hour the transaction was quick and the people were really friendly. Joe the finance manager was very helpful in choosing the best financial institution that offered the best interest rate. He walked me through the whole process got me a reasonable payment. When I got there they had my car cleaned and Polished and all the paperwork we're ready to go I just signed the documents with Joe and left for the car. My overall experience with Blue Star Motors was great and I will definitely come back to get my next car from here read more

Great car buying experience of my life, went in there thinking it would be the same experience as the other car dealership i just came out of, with over the top prices and pushy sales persons, but here was totally different greeted by Joe and Adam, asked him about the Toyota Camry that I was interested, he was very nice didn't force the car on to me, I saved about $2000 from what the other dealer was selling. This is my place to buy cars from here on, I am not going to any other dealership. Good job guys and i will be back to get my second car from you guys in near future. read more

Wow, what a great place. I'm so glad I decided to walk in here. From the beginning I was offered a free carfax on any car I was interested in. Really solid selection of Toyotas and Hondas. I was looking for a 2006 Camry, but ended up getting a 2007 Camry XLE for the same price. I got Free detail, and a full tank of gas while we finished the paperwork. I highly recommend working with Adam if you decide to go here. He's chill and easy going. Not pushy at all. Now all my über customers can thank Blue star motors for the awesome Camry XLE! read more

Just want to say this place is awesome and has great cars. The person to see when going here is Jesus I've sent family members here and I have purchased my car from him. He is very good and provides exceptional service. He helps you pick the car that is right for you and doesn't just push a car on you. He is very friendly. My car is great I bought it about two years ago and there hasn't been any problems with it. If you need a car and want someone who will really help you and be a truthful knowledgeable car salesmen see Jesus. read more

We just bought a used Honda and couldn't be happier with the car or the dealer. Everyone at Blue Star was friendly. The paperwork was handled efficiently and they were very customer service oriented. We felt that we got a more than fair deal from them. I normally dread buying a car, but I would go back to Blue Star if I ever need another car (although I hope I don't. I love my Honda.) I am surprised at the bad reviews and wonder about the back story. All I can say is that I would certainly recommend them. read more

Good experience and good customer service. Jesus, the sales person is really friendly and helpful. i was turn down for financing everywhere else because of my credit status. They helped me alot with the financing and also I liked their vehicle selection. I ended up purchasing a BMW 5 series. It had been a nice car ever since I bought it. I had a small problem with the vehicle but they took care of it. I will refer my friends who are looking to purchase a vehicle to Blue Star Motors. read more

Bought my car a week ago and I could not be happier. Joe and Mo were both very pleasant. Appreciated Joe taking the time to go over all my questions with me and also sharing his personal experience with the vehicle. Was able to test drive the vehicle with Mo and take it through it's pases before making my final decision. All the paperwork was taken care of for me and all I had to do was sign and pay for the car. I would definitely buy another car from these gentlemen. read more