The Hayward water is from Yosemite national park Love it…read more And staff help me decide what I should buy

I really wanted to like this place, but unfortunately, the water was extremely disappointing. It…read morehad a strong chemical taste and smell that made it very difficult to drink. After getting used to fresh, clean-tasting water elsewhere, the difference was honestly shocking. We only came here because our usual water place was closed, and I immediately regretted it. The water tasted processed and chemical-like rather than fresh and clean. I ended up not wanting to drink it at all. Unfortunately, I won't be coming back. The taste was just not for me.

It was my first time visiting, and the staff was incredibly friendly and welcoming! They didn't…read morepush anything on me and actually suggested I try the water first to make sure I like it before committing to any of their discount plans. The water is excellent quality, and the location on Alvarado Blvd is super convenient. Great customer service. I'll definitely be back to grab a plan!

Rude staff, I've always filled my water here at this location for the past 10 years or so. When I…read morereplaced my old bottles with new ones in the past it came with a free fillup at time of purchase, which was a nice touch. I tried explaining that to the lady in the front and she went ballistic, and started being belligerent.

Used them for several years at my business and they are truly amazing. Customer service is top…read morenotch, deliveries on time, and they will work with you regarding schedule changes with ease.

This is a great water delivery company! Always accommodating and great service. I highly recommend…read morethem.

So, its late November 2025. I see on the Castro Valley Vibe IG page about a promotion being…read moreoffered at the Castro Valley Water House for gallons of water. I'm thinking.. " I like water. I like to support my community." So I go in the beginning of December 2025, and talk to Eric I believe. I inquire about a membership and he's all jolly about it and said sure, let's do it. My gut told me, something was off by his reaction. Folks. Listen to your gut. I go a few weeks later in December during the hours of operation. Door is locked, but someone is in there. After a few minutes. They begrudgingly, let me in. I get my water and go. The next time I go to the Waterhouse, its about two days after New Years. There's a sign on the door saying. "Water House is no longer available at this address. If you have any questions or need water service. Please contact Water House directly. Thank you for your cooperation. " Mind you, there is zero contact information on the sign. Luckily, I grabbed a business card the first time I went to this business. So I email them. No response. Then I text the number with my concerns. The response is that they will Zelle or Venmo the money that is owed to me. I probably got about 10 to 12 gallons in total out of my membership. They tell me that they are waiting for the Attorney records and to get back their binder with the memberships and that if I know of any locations they can relocate, to let them know. I don't know any locations. They then tell me I should get a refund within a month. I wait a month and a half and text for updates. No response the first text. 2nd Text, they tell me that they are meeting with lawyer the next day and that soon after they would send me my refund via Zelle. Since that day in February, I've reached out every month since, and NO RESPONSE. Am I salty about it. Without a doubt. I'm sure I'm not the only one that is dealing with this. It's one thing to close down a business. But to then lead me on and say I will be getting a refund soon and then just stop responding. Not cool at all.

This place is always clean, and the customer service is outstanding. The owner is incredibly nice…read moreand friendly, which makes every visit a pleasant experience. The purified and alkaline water are the best around--so fresh and high quality. I also love that we can bring our bottles in, have them sanitized before refilling, and the prices are very reasonable. Highly recommend this place to anyone looking for great water and even better service! Attached is a picture of 5 of the 6 bottles that we have sterilized & refilled on a monthly basis.

I'm a new customer. The owner was incredibly helpful showing me all my options…read more It is nearly 100% impossible to get water delivery through one of the big names. I'm over the moon happy with using a local business for my water needs. Now, I can get my fresh water any time I want. Thank you for all your help, Michael!! My water tastes great and the price is so much cheaper than delivery. And now, no more headaches dealing with the water delivery service.

Very nice staff and great vibe!!!! I come here because of…read morethe bad service I received at Newark Pure Water. I hope they fired the tall, ill mannered skinny buffoon who works there.

A++ Great water but even more importantly, very nice people running the store…read more Wish I had all that money back that we wasted on bottled water...... In fact the .05 recycling fee costs more than what we pay here at The Water Spot...

I've been getting water from here for many years now, and this is the first time I've had an issue…read more This time, I was charged for extra gallons that I didn't use. When you get water, you provide your phone number and they ask for your last name. Somehow, a random person was able to use my phone number and get water charged to my account. I understand that mistakes can happen, but luckilythey now have a website where you can check your balance and recent transactions. Fortunately, I checked my balance this time and noticed a charge from September 6 for 7 gallons. I didn't use that water because I only get 5 gallons every time I go. The owner was very kind and helpful. She said she would check the security camera footage and refund the credit to my account. The next time I go, I'll check my balance again to make sure the credit has been returned. I'm glad they now allow customers to check their recent transactions and balance online. It's a useful feature that helps prevent situations where gallons are charged to your account without you knowing.

We were looking for a water delivery service and were pleasantly surprised to come across h2go!…read moreTheir app is amazing and the service is very prompt. I was skeptical of the speed and quality of the bottles but they delivered on both fronts! If you are in the Bay Area and looking to cut down on single use plastic but can't put a RO system at home, I'd highly recommend h2go!!

I had high hopes of this business but customer service has declined rapidly. They state they…read moredeliver the water based on customer need, or within 24 hours, or sometimes within 1-3 business days depending on the area. Yea... no. Several times I've waited more than 5 days. It's frustrating. Calling in doesn't help. Looking at their app doesn't help since it doesn't seem to be updated in real time. Prices have gone up, quality has gone down. Currently looking for another provider.

This is my favorite store for pure water. My mother alerted me about their water while I was living…read morein Manteca Ca. The water just taste 100% clean and sweet, irresistible. I travel from Manteca with my family to Newark Pure Water once a week now as a avid customer. I recommend everyone to check this place out. And the lady working there is sweet, kind, professional and always willing to give us the best deal possible. Highly recommended.... Bobby Rasuli

Like most pure water places, it's a small shop for water refills. We appreciate the fact that there…read moreis a station to clean the bottles and a station for water refills outside of the location so that we can get water when they are closed. We do the pre-pay option since we refill there every two weeks and we've had a great experience with it so far. They do not usually open on time. If you are hoping to get in as soon as they open, there is usually a line of people also waiting for them to open.

Our #1 spot to get water! Friendly staff and clean store. They have carts to help you carry big…read morewater jugs and spouts to rinse them out before adding new water. Finding parking close to the store can be a bit tricky, but we always manage to find a spot!

I get my water from Water Emporium regularly, and always get a great experience. The water is…read moreclean, the service is excellent, and James, the owner, is always friendly, helpful, and welcoming. It's a great local business with reasonable prices that I'm happy to recommend!