My experience here was mixed. While the essentials were handled, there were a few issues that made…read morea difficult time more stressful than it needed to be. Some paperwork had to be corrected after the fact, and a specific mailing request I made more than once wasn't followed through on, which created added complications. Beyond that, I felt the tone of interaction was impersonal and at times dismissive. In a setting like this, where families are navigating loss, professionalism and clear, compassionate communication matter. Unfortunately, that was lacking here. With more attention to detail and a more thoughtful approach, this could have been a much smoother and more supportive experience

A special thanks to Chris who served me today with compassion, efficiency and going the "extra…read moremile" ( and then some!) . My heart was heavy upon entering his office but I left encouraged and confident that even though I had to leave town the next morning I could depend on him to follow through with out of state businesses whose cooperation was needed before my loved one could be buried. He instilled a trust in me that he would take care of ALL the details, even those that were out of state. Thank you Chris!

Comforting in a sad and overwhelming time. Sandra and other staff were great and even sent me a…read morepamphlet afterwards on grieving a parent.

My husband and I unexpectedly had to enter his mom into hospice care 3 days ago and were not…read moreprepared financially or emotionally. We called around and found out that Coast Family services was the least expensive. We were greeted by Ruben , who made our visit so much less agonizing then we thought it would be. He was so professional and compassionate and warm and genuine. Nothing phony. We shared stories and when I left , I had the feeling of wanting to be his lifelong friend. I just loved him and highly recommend him and this place.

I lost my daughter January 21, 2026. I chose this company because a hospice nurse recommended. This…read morewas a my experience. They picked her up at 7am. The two gentlemen were amazing. They called me at 7:30am for payment. The lady told me she'll be ready in three days. I called back and a gentleman answered, I asked him when can we say goodbyes. He said it'll be $300 more and in two days time. He said he'll have someone reach out to me for the date and time. I waited all that day and the next day and no phone call so I started calling after 2pm 3x that day and no one answered. I called repeatedly for the next two days drove to their," office ". Long story shot, three weeks and few answers phone calls with them saying waiting on state licensing. They cremated her before we got to say goodbye. I went to pick her up on February 13, 2026. Yes they gave me a refund and an urn but still to this very day I feel like I failed my daughter. I wish I had never took the recommendation from that Nurse. I do not recommend this company. The receptionist is so so rude.

Angels Cremation has the worst customer service! There is very little follow-up with next of kin…read moreonce they receive payment. Their process is slow and they do not seem to care about communication. They do not offer any assistance beyond another excuse why my husband is still at the coroner's office almost 3 weeks after his passing always placing the delay on the fault of the coroners office or doctors office. Now they state that the cremation, preparation of ashes and death certificate MAY be done next week! Maybe!!!! My life is on hold waiting for them to do the job they have been paid to do.

I highly recommend this firm. The staff members came promptly after being called, were very caring…read moreand gentle when taking my husband, and very kind to me. Chelsea was a great assistant through this sad process.

You will not regret your choice! Every employee that I have come in contact from blue sky has been…read morevery sensitive and amazing

Mike and the staff at Marshall Spoo Funeral home did an amazing job putting together my Mother's…read moreviewing and cremation services. Mike is very professional and knowledgeable and is very good at communicating all aspects of the end of life process. He was very understanding and really makes you feel like you and your family are the most important people while your there. As difficult as it was to navigate the passing of our lives one, he made it okay to ask dumb questions and did everything he could to make us feel welcomed. I highly recommend Marshall Spoo Funeral home to anyone in need of their services. Thank you Mike and the rest of the staff for taking such good care of my Mom and allowing our family to have one last visit with her.

Kylie was amazing to work with ..everyone was kind and caring. We felt right at home and would…read moredefinitely use them again. Highly recommend

Hands down the most friendliest and helpful staff I've ever experienced; which is really needed…read morewhen you need to work with a company like this during times of sorrow and emotional distress. I worked with Nick and Joan who helped me throughout the process. My father recently passed away in Monterey and I was looking for a place in Monterey County to hold the service to be closer to family and friends. NICK AND Joan handled all the paperwork and my father passed a way Friday morning and we were able to do the service Sunday .very quick and You don't usually get this type of customer service from anywhere when the service is provided was very reasonable charges .Thank you from the bottom of my heart. Today they did the same great service over the weekend services for one of my church member . Again thank you Nick for everything . ADEEB DDS.

While we got off to a rough start we learned that Bermudez was recently sold and employees left and…read morethey were very short staffed. Tom did his best to stay ahead of it all and was very apologetic. In the end, everything came together and staff was very professional, helpful and they took great care of us. When we are in the position to need a funeral home again, it will be Bermudez Family Cremations and Funeral Home.

Chapel of the Roses was excellent because of one person in specific who was a ton of help: Mickey…read more Dealing with the death of my mother was very hard. But Mickey stepped in and took care of everything. She was kind and patient and spent a lot of time with me-walking me through every step of the process. She had great follow up and warmth. I noticed how absolutely genuine she was-what a relief. She followed up and supported me every step of the way. There was no hard sell, just honesty and compassion. At this, the most difficult of times, she was a God send. I wish there were extra stars I could give her.

I had felt a little better after talking to you on the phone about getting the money returned from…read moreyour company. This has been a very exhausting. I am pleased that my credit card has company has grabbed it back from you. You say how compassionate and caring you and your company are but yet at every turn I heard nothing but excuses from you. I am sorry that I am not one of the big money makers for you that is one of the reasons you gave. I can only hope that no one I know ever does business with your company and experiences this.

Neptune is an amazing organization. Joann and I have been members for probably 15 years. However…read morerecently our 52 year old suffered a massive heart attack and unfortunately he died. His wishes were to be cremated. I called Neptune to make arrangements for the services. The staff were efficient and extremely courteous. We selected the Loving Memory plan. A viewing of our beautiful son Shawn. While a somber event the staff were extremely helpful and compassionate. I am so thankful that Joann and I selected Neptune. I recommend their services

My wife and I have had our memberships with the Neptune Society going back to 1996; it was then…read morehandled out of the Santa Barbara office. I am very happy to now have an office in Atascadero which is much closer to home in Paso Robles. Both Elizabeth and Lourdes were very understanding, communicative, professional and a delight to work with as my wife recently passed away and it was time for Neptune's services. I thank you for your compassionate and efficient handling of these end of life details of death.

When I said goodbye to my Frida the vet reassured me she would be in good hands with Eden while…read morethey handled the cremation process. Her remains were delivered promptly. Price goes by weight and also what 'extras' you'd like to memorialize your pet. Since I'm planning on spreading her ashes, I opted for the basic package. The beautiful wooden urn was a surprise. Thank you Eden.

As others have mentioned, both the products and business practices have changed considerably since…read morethis was Eden Memorial. Customer service and personal touches provided by Eden Memorial were noticed and were appreciated - and still are 10+ years later. Now, under West Coast Pet Memorial, my calls were not returned, and I received no responses to emails or messages submitted through the website's contact form. Although other memorial options were reportedly available, no one responded when I tried to discuss upgrading before leaving my pet with the veterinarian. I also could not get an answer about whether I could bring my pet to the facility myself. The standard container now appears to be a one-size-fits-all bamboo box for pets up to approximately 40 pounds, identified with an impersonal computer-generated label and barcode. Both my small cat and my 16.3-pound dog were returned in the same-sized box. There is so much extra room inside that the bag of ashes slides from one side to the other. If you wish to open the box to scatter the ashes, you must use a screwdriver to remove a screw and slide the bottom panel open. The cremation of my 16.3-pound dog, including the standard box, cost $263.22. For comparison, the veterinarian who helped him pass charged $168 and was extraordinarily compassionate--taking time to examine him, watch videos showing what was happening at home, and discuss whether any other options remained before beginning the euthanasia process. When this business operated as Eden Memorial, the experience felt much more personal and caring. Calls and emails were answered, and my pets were returned in a way that made me feel they had been treated as beloved family members. Their ashes came in beautiful, size-appropriate wooden boxes with locks. Each included a key tucked inside a small envelope that said, "When you're ready," along with a handwritten identification label, a personal card, and a small heart-shaped, seed-embedded keepsake that could be planted. The boxes from about 10 years ago were size appropriate to the pet - a small cat was returned in a smaller box than my 14lb dog. The current standard box from West Coast Memorial felt far too impersonal for such a special dog, an is exactly the same as the box a smaller cat was returned in a few years ago. I ultimately ordered a replacement for my dog elsewhere for less than $50. It features an image of my dog etched from a photograph, along with his name, dates, and a short memorial quote--and it came out beautifully. If having a personalized urn or keepsake box is important to you, I recommend purchasing one separately. There are many thoughtful and reasonably priced options available through Etsy, Amazon, and other sellers.

We live out of the area. My family is from the Paso Robles and San Luis Obispo area. We visited…read morethe cemetery because so many of our family members are buried there. We needed help locating several grave sites and one of the burials was over a 100 years ago. We went to the office and were met by Tom and his staff who were very friendly, patient and helpful with our visit. Tom even took the time to escort us to each family member's grave site. The cemetery is well maintained and cared for. We enjoyed our visit.

I arrived late after closing but you can still access the cemetery even if the gates are closed…read more Basically the cemetery is open during daylight hours. I love walking through these old historic cemeteries to see all the beautiful art work on the tombstones.