I've never had a worse experience with a property management company. They've been responsible for…read moregetting us the 3 worst tenants that we've ever had. One tenant that they approved for us used our property as a flop house for his employees. It was obvious to me that that was the renters intention but the lease agreement was already signed so we were stuck with them for a year. They lied to us repeatedly and then trashed our house that had just been redone. The next one was a business property rental. They would honor the terms of their lease agreement signed and vetted by Landmark. They ruined our floor by leaving water running and didn't tell us it was happening until it was too late to dry it out. They cut the door jam of our property to get a refrigerator in. Their lease said they were responsible but nothing came of it so now we're left with a ruined floor, replacing the door jam to our building and taking out the Jerry rigged electrical along with a complete paint job. And currently we're cleaning out a house that Landmark also vetted the tenants for us. We drove by the property and noticed a dog and contacted Landmark. They did follow up with the tenants, and yes they did have a dog but nothing was done by them about it. They kept the dog in the garage and now we're starting to clean it up. We're hoping muriatic acid will get the stench out but we're not sure. The house is also trashed. We're going to need at least 1 dumpster to get rid all the garbage they've left behind. These are the 3 worst tenants we've ever had and all were vetted for us by Landmark. Additionally we've paid them a monthly management fee to "manage" our property? Just shameful. One star is the least that can be given. This management company has cost us thousands of dollars.

Very responsive and professional. Any concerns we've had…read morewere responded to the same day. Would highly recommend Landmark.

Destroyed the value of our home and refuse to do anything about it -- just rude messages from…read moremanagers who have no consideration for anyone's humanity, dignity or legal right to the quiet enjoyment of property.

They discriminate unfairly. They do not even have homes cleaned properly before showing them to…read moreprospective tenants. All the office staff are "hard to get along with" and will be condescending and unprofessional. They nickel and dime tenants. I could go on. I see why when I told people around town I was considering renting from them, they gave me funny looks and cautioned me to consider alternative options.

I would *highly recommend* Action Property!! Jesse does a great job of managing both the Tenant,…read moreand the Owner's needs. He is professional, straightforward, fair, and takes care of repairs and requests quickly and efficiently. Even the contractors that come out say it's a pleasure to work with him! Laura, in the front office, is sweet and always helpful! We rented from Jesse for almost 6 years and it was a great experience start to finish. 10 stars!!

Action Property Management has been great to work with! Jesse Schubert is professional, fair, and…read morecommunicates clearly every step of the way. Laura in the office is always friendly and helpful, which makes everything run smoothly. You can tell they both take pride in what they do and genuinely care about treating people right. I highly recommend Action Property Management to anyone looking for honest, reliable property management in Clallam County.

This company is awful, particularly Dolly Sparks and Alan Burwell, the Designated Broker…read more Background: My father lived in a rented duplex they manage and sadly passed away a few weeks ago. My mom (his legal wife), my brother and I arrived from out of town to clear his estate, knowing that every day his property sat in there, we would be charged rent. My mom and brother were allowed to enter the property for a short period right when they arrived and had arranged to sign a written affidavit affirming our identities the following day to gain complete access and begin arranging for his things to be cleared. On our way to the office, we were told we would not be allowed to enter the property again until they consulted with a lawyer. After many days of being denied access to my father's estate, and refused communication from this company, we were forced to seek legal council and obtain a court order to enter. This company had zero clue on how to handle a situation such as this, and their complete incompetence left us feeling like criminals in a time where grief and sorrow were already all-consuming. As travelers from out of town, we were required to come out of pocket for an entire extra week of unplanned expenses due to their ineptitude and seemingly crippling inaction. Don't waste your time with them. Their heartless actions, lack of communication, and ignorance is unacceptable. Unfortunately writing a bad review is about as much recourse as I am able to do. I highly recommend not giving your business to this company. As a landlord of multiple properties, I would be appalled if my property managers treated a grieving family like this.

Working with the real estate brokers at Windermere Real Estate's Sunland office, I've been very…read moreimpressed with their level of professionalism and customer service. I've seen many satisfied repeat clients offer praise for each member of the team.

I am updating my review now that Kaila has returned the amount of our deposit retained by the owner…read morefor the installation of a screen door that was their responsibility. In addition, Kaila did try to get the house cleaned prior to our occupancy but the owner refused. Landmark did make the owner comply to the Washington Landlord tenant act, when the requirements were quoted to them. Previous review: We rented a very expensive property from this company in April of 2024 . When we moved I. The place was filthy. The property owner had left all kinds of trash and property and this was only removed after we checked the Washington landlord tenants laws and could quote , the violation. Part of our deposit was kept for something for which we weren't responsible. This house is on Dutch Dr and if you're considering renting from this company DM me for all the problems, any infestation, poorly balanced HVAC, uneven floors, etc.

Being a monopoly of properties in the Port Angeles area, they think they can get away with ripping…read morepeople off. I've had a housekeeper for over a year and gave her the list of cleaning they expected. I asked to do a walk through after moving out, which they refused to do. My housekeeper did an exemplary cleaning job and yet they allegedly had to hire Clean by Carly to come in and clean. A 875 Sq ft one bedroom house that was empty and clean allegedly took 6 hours at $40 an hour to clean! Not a chance it took that long. My housekeeper is willing to testify in court as to the condition of the house, should I choose to go that route. They also hired a carpet cleaner, the same one they REQUIRED me to use earlier in the year. He allegedly said there was dog urine on the carpet and it required 2 ozone treatments. My dogs NEVER urinated in the house. My housekeeper will also testify to that. STAY CLEAR OF ANY PROPERTY THEY RENT! They are jerks when you ask them questions, they accuse you of things that are not your issues, and they keep your money. Additional issue the FHA had to step in on: I have 2 emotional support dogs. When I was renting, they had a form which was ILLEGAL, for my doctor to sign saying she would testify in court if it became necessary, that my dogs were emotional support animals! I was told by the FHA that they had issues in the past with Landmark and they had just re-educated them but would go in and re-educate them again. These people think they're above reproach. PICTURES OF HOUSE AFTER BEING CLEANED BY MY HOUSEKEEPER SHORTLY BEFORE THEY PAID SOMEONE TO ALLEGEDLY CLEAN MY HOUSE FOR 6 HOURS.

The first two years I lived in a property managed by Westlake Associates, Inc I never got a single…read moreresponse from phone calls. Never was I called back, not once. The only way to get anything done is through an app. A few days ago I caught the property manager in the building (rare) and introduced myself (he sent a surrogate when I first looked at the unit - a neighbor who creeped me out. I explained my windows leak and my electric bills were outrageous. To their credit, they got someone to schedule a repair right away and told me Monday (today). I said that works - only because I requested the day off work already to recover from the eight hour drive from my mother's funeral. I waited all morning and no repair man. I called the repairman and got no response. Then I received an email saying it was scheduled for TOMORROW, even though I have a voicemail saying it was today. I explained I HAVE to be present during the repair because I have an elderly cat that will get lost if he gets out. Because they're removing the windows at ground level this is a likely scenario. If you rent from Westlake Associates Inc, just know you exist only to enrich THEM. Your schedule, your life means nothing to them. They honestly treat people like commodities. I'm super irritated I may have to lose money and take another day off work to get this necessary repair done. They likely don't want to pay someone extra to come out on a weekend even though these landlords are all millionaires. What can Westlake Associates do to improve? Return phone calls, have effective communication with their maintenance crew and relay information to their tenants. Also, they will need to pay someone to clean up the "humanure"around the building because I am DONE doing it for them. There's new human poop around the building every month. I'm the only one cleaning it up.

Can't seem to get them to fix issues - they say they will but no one ever shows up. Very strange…read more There's no one to talk to so I have no idea how to deal with it. Extremely impersonal.

Our Condo Association switched to her last year. At the March 2024 board meeting she stood up and…read moreyelled at a neighbor who questioned her about the report she was giving on telephone pole inspections- we do not have any telephone poles. This childish and unprofessional behavior also happened at the Feb board meeting when she criticized a neighbor. She smiled at the April meeting when neighbors admonished her behavior- treating neighbors poorly is not a laughable topic. She does not reply to emails or phone calls on a regular basis so if you want a PM who communicates with your neighbors, she might not work out.

Our HOA switched to them - I paid it multiple times under the email listed on our property - it…read morewasn't credited to our account. I reached out and asked what was going on, January 3rd. January 8th was when Claire got back to me and told me she would look into it. Today is February 4th. I still haven't heard back from Claire, when I make the payment it still shows under my name, not my husbands and mine, and I still can't put it on autopay. This company is not good about company service, applying payments properly or even accepting payments. For a company whose website is "ilovemyhoa" - I truly do not.