This company is awful, particularly Dolly Sparks and Alan Burwell, the Designated Broker…read more Background: My father lived in a rented duplex they manage and sadly passed away a few weeks ago. My mom (his legal wife), my brother and I arrived from out of town to clear his estate, knowing that every day his property sat in there, we would be charged rent. My mom and brother were allowed to enter the property for a short period right when they arrived and had arranged to sign a written affidavit affirming our identities the following day to gain complete access and begin arranging for his things to be cleared. On our way to the office, we were told we would not be allowed to enter the property again until they consulted with a lawyer. After many days of being denied access to my father's estate, and refused communication from this company, we were forced to seek legal council and obtain a court order to enter. This company had zero clue on how to handle a situation such as this, and their complete incompetence left us feeling like criminals in a time where grief and sorrow were already all-consuming. As travelers from out of town, we were required to come out of pocket for an entire extra week of unplanned expenses due to their ineptitude and seemingly crippling inaction. Don't waste your time with them. Their heartless actions, lack of communication, and ignorance is unacceptable. Unfortunately writing a bad review is about as much recourse as I am able to do. I highly recommend not giving your business to this company. As a landlord of multiple properties, I would be appalled if my property managers treated a grieving family like this.

Working with the real estate brokers at Windermere Real Estate's Sunland office, I've been very…read moreimpressed with their level of professionalism and customer service. I've seen many satisfied repeat clients offer praise for each member of the team.

Destroyed the value of our home and refuse to do anything about it -- just rude messages from…read moremanagers who have no consideration for anyone's humanity, dignity or legal right to the quiet enjoyment of property.

They discriminate unfairly. They do not even have homes cleaned properly before showing them to…read moreprospective tenants. All the office staff are "hard to get along with" and will be condescending and unprofessional. They nickel and dime tenants. I could go on. I see why when I told people around town I was considering renting from them, they gave me funny looks and cautioned me to consider alternative options.

I've never had a worse experience with a property management company. They've been responsible for…read moregetting us the 3 worst tenants that we've ever had. One tenant that they approved for us used our property as a flop house for his employees. It was obvious to me that that was the renters intention but the lease agreement was already signed so we were stuck with them for a year. They lied to us repeatedly and then trashed our house that had just been redone. The next one was a business property rental. They would honor the terms of their lease agreement signed and vetted by Landmark. They ruined our floor by leaving water running and didn't tell us it was happening until it was too late to dry it out. They cut the door jam of our property to get a refrigerator in. Their lease said they were responsible but nothing came of it so now we're left with a ruined floor, replacing the door jam to our building and taking out the Jerry rigged electrical along with a complete paint job. And currently we're cleaning out a house that Landmark also vetted the tenants for us. We drove by the property and noticed a dog and contacted Landmark. They did follow up with the tenants, and yes they did have a dog but nothing was done by them about it. They kept the dog in the garage and now we're starting to clean it up. We're hoping muriatic acid will get the stench out but we're not sure. The house is also trashed. We're going to need at least 1 dumpster to get rid all the garbage they've left behind. These are the 3 worst tenants we've ever had and all were vetted for us by Landmark. Additionally we've paid them a monthly management fee to "manage" our property? Just shameful. One star is the least that can be given. This management company has cost us thousands of dollars.

Very responsive and professional. Any concerns we've had…read morewere responded to the same day. Would highly recommend Landmark.

Work with miserly and inhumane landlords and don't force landlords to do anything upon receiving…read morecomplaints. Their landlord has destroyed our property (twin house) and we hear every tenant footstep all day and night. It is like the tenants are living in our house too. It's absolutely insane and their landlord won't fix the problem that he created, even though our physical health is suffering. We can only sleep when they sleep and all of their tenants have different hours, so we can only sleep for 4-5 hours a night before being rudely awoken by LOUD footsteps. Their answer? We won't help. You can ask the tenants to put in a rug. Well, a rug won't help either -- you destroyed our walls, you idiots.

Worst property managers I have experienced in 47 years. We were desperate for a home to rent that…read moretook a cat after selling our house and looking for another to buy, so we settled for one of their properties. The house wreaked of the 2 pack a day habit the previous owner had and when we mentioned it Katherine brushed it off. After moving in we mentioned it again and were told to use an ozonator, but that we would have to leave the house for a couple of days (while still paying rent). After a few months Katherine made an appointment to inspect the house with the owner. I was in the house a couple of hours before the appointment and noticed someone trying to come in. I opened the door and Katherine had her key in the lock. I reminded her of the appointment time and she said she was just making sure the key worked. If they don't have a working key, how can they manage a property in the event of emergency? My guess is she didn't know I was home and wanted to snoop before the owner was with her. They expect places to be spotless at move-out with windows, filters, etc, or they charge $50 an hour cleaning. I busted my hump cleaning the windows that weren't clean when I moved in and smoke film that wasn't cleaned before my move-in. I had to clean tons of grease type stuff from the heat pump filters. The point is they expect you to clean spotless, or charge cleaning fee, but rent it to you dirty. When I voiced my concern over the mess they left, they only said that I didn't write that on my move-in sheet. It's THEIR job to make sure things are as they expect them at move-out, when you move-in. I wasn't charged cleaning fee, fortunately. Next complaint is that we broke our 12 month lease 3 months early because we found a home. We paid our penalty and rent until it was rented to others. The problem is they didn't let us know that new tenants had moved in. We found out from the neighbor. I contacted them expressing concern over not being informed of someone moving in. I asked for a breakdown of what money we should expect back with deposit and lease break fee I was told they have 21 days to do that and that a check would be in a mail. I told her I just want to see what to expect in writing and she got upset with me and said Katherine would have to do that and she wasn't around and literally HUNG UP on me. I called back and left a message that I would be contacting our legal services if I didn't get the basic info I was requesting. Guess what? No call back, but did get my disposition letter shortly after. The basic of this is to warn renters that unless you are going to be homeless, go with someone else. They treat you like garbage, even if you're a good tenant all around. Based on reviews, they save their energy and service to appease the owners so they have houses to make money on.

I am updating my review now that Kaila has returned the amount of our deposit retained by the owner…read morefor the installation of a screen door that was their responsibility. In addition, Kaila did try to get the house cleaned prior to our occupancy but the owner refused. Landmark did make the owner comply to the Washington Landlord tenant act, when the requirements were quoted to them. Previous review: We rented a very expensive property from this company in April of 2024 . When we moved I. The place was filthy. The property owner had left all kinds of trash and property and this was only removed after we checked the Washington landlord tenants laws and could quote , the violation. Part of our deposit was kept for something for which we weren't responsible. This house is on Dutch Dr and if you're considering renting from this company DM me for all the problems, any infestation, poorly balanced HVAC, uneven floors, etc.

Being a monopoly of properties in the Port Angeles area, they think they can get away with ripping…read morepeople off. I've had a housekeeper for over a year and gave her the list of cleaning they expected. I asked to do a walk through after moving out, which they refused to do. My housekeeper did an exemplary cleaning job and yet they allegedly had to hire Clean by Carly to come in and clean. A 875 Sq ft one bedroom house that was empty and clean allegedly took 6 hours at $40 an hour to clean! Not a chance it took that long. My housekeeper is willing to testify in court as to the condition of the house, should I choose to go that route. They also hired a carpet cleaner, the same one they REQUIRED me to use earlier in the year. He allegedly said there was dog urine on the carpet and it required 2 ozone treatments. My dogs NEVER urinated in the house. My housekeeper will also testify to that. STAY CLEAR OF ANY PROPERTY THEY RENT! They are jerks when you ask them questions, they accuse you of things that are not your issues, and they keep your money. Additional issue the FHA had to step in on: I have 2 emotional support dogs. When I was renting, they had a form which was ILLEGAL, for my doctor to sign saying she would testify in court if it became necessary, that my dogs were emotional support animals! I was told by the FHA that they had issues in the past with Landmark and they had just re-educated them but would go in and re-educate them again. These people think they're above reproach. PICTURES OF HOUSE AFTER BEING CLEANED BY MY HOUSEKEEPER SHORTLY BEFORE THEY PAID SOMEONE TO ALLEGEDLY CLEAN MY HOUSE FOR 6 HOURS.

DO NOT RENT FROM THEM!!!…read more They will request many thousands of dollars upfront, including pet fees promising that you will get it back after moving out. YOU WONT! We gave them notice when we were looking to buy a home at the end of our rental lease, trying to time buying a home around our lease timeline as best we could. When our year lease was up they would not allow month to month, knowing we were about to close on a home. Made us sign 6 months, even though we only needed another month and a few weeks until we closed. They will expect you to move out the EXACT day the lease is up. No extended week, no breaking the lease early, No leeway. We cleaned the house with actual q-Tips, every base board, every light switch, every cabinet and crevice and they still charged us over $550 for cleaning fees PLUS $2,650 for breaking the lease, even though we told them so much in advance, we were only extremely transparent and kind. Not to mention when the AC broke, we had to fix it, when spiders were in the house, they told us to call an exterminator. They didn't manage the property AT ALL. We spent so much of our own money maintaining the house. We have never been more disappointed in a company EVER. My husband is a 100% disabled veteran and he spent a week in bed after cleaning this house, mowing the lawn weekly and taking care of the home like it was as his own. If you're interest in renting, go to another property management company on the island. One with humanity.

I have had nothing but amazing experiences with this company. These negative reviews are insane. No…read morecompany owes you a month to month lease. I've never rented a place that allowed that (though I know they exist) - also - isn't that the property owners decision not the management company?? I'm not sure. The people who I've had contact with have been incredibly kind and understanding. I just had to say some good things as it's clear this business is being run by some wonderful human beings.

The first two years I lived in a property managed by Westlake Associates, Inc I never got a single…read moreresponse from phone calls. Never was I called back, not once. The only way to get anything done is through an app. A few days ago I caught the property manager in the building (rare) and introduced myself (he sent a surrogate when I first looked at the unit - a neighbor who creeped me out. I explained my windows leak and my electric bills were outrageous. To their credit, they got someone to schedule a repair right away and told me Monday (today). I said that works - only because I requested the day off work already to recover from the eight hour drive from my mother's funeral. I waited all morning and no repair man. I called the repairman and got no response. Then I received an email saying it was scheduled for TOMORROW, even though I have a voicemail saying it was today. I explained I HAVE to be present during the repair because I have an elderly cat that will get lost if he gets out. Because they're removing the windows at ground level this is a likely scenario. If you rent from Westlake Associates Inc, just know you exist only to enrich THEM. Your schedule, your life means nothing to them. They honestly treat people like commodities. I'm super irritated I may have to lose money and take another day off work to get this necessary repair done. They likely don't want to pay someone extra to come out on a weekend even though these landlords are all millionaires. What can Westlake Associates do to improve? Return phone calls, have effective communication with their maintenance crew and relay information to their tenants. Also, they will need to pay someone to clean up the "humanure"around the building because I am DONE doing it for them. There's new human poop around the building every month. I'm the only one cleaning it up.

Can't seem to get them to fix issues - they say they will but no one ever shows up. Very strange…read more There's no one to talk to so I have no idea how to deal with it. Extremely impersonal.