Summary: irresponsible groomer chopped a sizable chunk off my 10 month old dog's ear and cut the side of his ear resulting in stitches and antibiotics. He now wears a cone and is on heavy mediation for the next 10 days. Groomer left the ER and couldn't care less while Aya, shop manager, only stayed for a couple of hours.
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I took my dog to Blue Pooch because of the cute fluffy look they advertise and the great things iv'e heard online.
When I arrived a male groomer greeted me and started to ask what kind of haircut I wanted on my small 10 month old 5 pound Yorkie. I told him to keep the long hair but to give a trim on the eye area and a sanitary cut.
He was kept pushing for shorter hair and he claimed his hair was too long on his face, feet, and ears and that it would suit him better and keep him cleaner. I've learned not to fight with these people as they're taking care of my most precious cargo and I don't want any "accidents" to happen because of animosity created between groomer and client; so I gave in and said ok to shorter cut.
Two hours pass and I receive a call from Aya Thomas saying there has been an accident and Zuko's (my dog) ear has been cut! I start to freak out and ask for more details, she proceeds to tell me he is bleeding a lot and they've put some powder to stop the bleeding but to no effect. She guides me to an animal hospital where they took Zuko and when I grab him from the groomers lap, he is shaking and crying in pain with a piece of the top of his ear flapping around, only held by a minuscule piece of flesh.
I am instantly furious and scared as this seems like such a dramatic and intense cut for it to be "just an accident", the groomer says sorry once but I don't even look at him as I'm comforting my dog. After about 1 hour to my dismay the groomer leaves without saying a single word to me. Aya stays behind and we begin a waiting game of 10+ hours until Zuko is seen and treated by the ER doctor. During that time the owner of the shop, Yuri comes up to our car and without hesitation, spews the most putrid, empty, and cold "apology" I have ever heard. She says sorry ONCE but focuses the very one sided conversation on stating how this was NOT the groomers fault and not her business fault for what happened. I find that disgusting and totally apathetic to make such claims when I am visibly shaken and upset by the whole incident. After her 2 min speech she leaves the hospital, as she only came to bring Aya a coat from what I could tell.
Aya stayed behind to pay the hospital bill, which is the least I would expect from them.
When they bring Zuko out at around 1 A.M,
I find myself alone with my partner as Aya had already left without even saying goodbye. The doctor tells me they couldn't salvage the piece of Zukos ear and so had to cut it off and give him stitches. He had to be out under anesthesia for this procedure and was in extreme pain from what I could tell.
The most shocking revelation is that Zuko not only had a piece of his ear cut off, but also had another cut on the other side of his ear that required two stitches.
How is this possible if it was an accident?!?!?! Wouldn't the groomer have noticed he hurt him with the first cut, deep enough to require stitches, and stop there and maybe ask for help?!?!?!
While Aya payed for the expenses, I am appalled at the treatment my dog Zuko received there and at the unprofessional and inexperienced groomers they hire at Blue Pooch!
I am trusting my dog to you, I don't expect an incredible haircut or special treatment whatsoever, what I do expect is for my dog to be treated with care by a responsible professional.
He is now on antibiotics for the next 10 days, anti-inflammatories for the next 5 days, pain medication as needed, and a cone until he heals.
Anyone who has a dog will understand how much love they bring and how hard it is to see them hurt, specially at the hand of someone who clearly doesn't care about them.
I will NEVER be going back here and I hope they take action with the groomer and train their employees better.
They REMOVED my review!! read more