From the first call I was impressed with the professionalism and courteousness I received from the…read moreteam. My mom had an issue with mice and, from day one of their service I felt that they would handle it.....and they did. It was suggested that she replace her 60+ year old vents and that was also accomplished. The vents are more functional and they made the house look better. The bait traps that were set are working, we haven't seen any droppings and the house smells cleaner. The gentlemen who took care of everything were amazing, they were knowledgeable and transparent in their answers which put my mind at ease. I can now visit my mom without any concerns. I want to thank the team for their service and for being patient and caring when talking with my 93 year old mother. She has said on several occasions how nice and helpful everyone was. Thank you all, it was worth every penny.

Best company all around. From the office staff to the technicians. They did an amazing job on my…read morehome. This company has a home town feel and they really take care of their customers. A+

Absolutely never use this company. I have called daily for weeks and even the corporate…read moreheadquarters seems to be unable to reach this branch. They claimed to come to the property and fraudulently signed the invoices as if services were rendered. Spend your money elsewhere!!!

Completely disorganized company. We were customers of Aberdeen Exterminating and were very…read moresatisfied with their service. Rentokil which is the owner of Bug Out took over the company and has ruined it. It started out okay and then they changed how everything was run and how they did their service. Many times you have no idea when they are actually going to show up. Often they just show up randomly at my door expecting to do some kind of inspection or whatever that I had never ordered. We only get a voice mail letting us know that a tech is coming on a specific date for quarterly spray and if you want to change it, you have to call. But often the person who answers the call can only request a change. And it's a mixed bag if you can get the date you want. It's very strange. So consequently, I try to just be here when the voice mail says they are coming. And they started this practice of merely spraying outside instead of the inside of the house. So if I can corner the tech, I have them do the inside. Of course, they bill me extra for that. One of the techs told me they were required to take only 10 minutes to do the whole property which is ridiculous. I used to have the same tech come to my house when Aberdeen owned the company and now it's someone different almost every time. I can't request the same person who knows my home. My favorite tech left the company. I called to ask why he wasn't coming out anymore and they didn't even know who he was. Billing practices are backwards--they send you an invoice before they have done the work--sometimes before you even have a date for the job. And then you will get a past due notice! Twice! That happened to me and I ended up calling the main corporate office of Rentokil to complain. That was two weeks ago and I got nada. The only thing I can count on is that they will send an invoice. And the prices go up without notice. Someone called me to try to schedule a big job that very day! That wasn't happening. So I tried to schedule it tentatively for today because they didn't know for sure when the materials would show up, and would "call me." They never called and I called the manager and never heard back so it's a crapshoot if they show up today. And they are supposed to have someone checking traps and their "pre-traps" and were supposed to come back every 4 days to check them but that's another company that is now a division of Bug Out and is overwhelmed and cannot get the work accomplished. My husband ended up checking the traps. Trying to get in touch with them locally is impossible. It seems like they have people taking calls from their homes and are completely disconnected from any actual central location. They can virtually give the customer no real assistance. They can only promise that they will "get back to you" or "get a manager to call you" and the only person whom you can trust to call you back is a salesman or another person from their home. Or pretty much no one. I can agree with all of the other one star comments. I feel sorry for the techs who were part of Aberdeen. Some of them are very good at their job but they are part of a company that is very poorly managed. And this Rentokil group just seems to be absorbing all these small businesses that were successful and then destroying them by changing their great business practices or just overwhelming them with work that they can't accomplish. It is a big mess. Try to avoid involvement.

John arrived on time to assess for a quote for crawlspace vapor barrier and the vent replacements…read morefor the crawlspace openings. He was very forthcoming and answered all of my questions, especially about spray foaming any openings to keep out critters.. I'm hopeful John will be the person installing my vents.

Tried a few times to set up appt. Never got a call back until I called for the 3rd time to set up…read more Scheduled an appt for Monday between 12-5. The tech called at 2:00 saying he would be there in 20 minutes...waited for an hour and still had not showed. Myself and my wife tried to call him and no answer. The guy finally called at 4:30 saying his phone died and he had to go Sanford for a job instead, but he would be at our place at 5:00 now? Got there an said he drove by our house and scheduled us as a no show originally because there wasn't cars in the driveway when he came by which was a lie because I had been home....poor customer service and don't recommend them whatsoever!

These guys are amazing! I had a bat inside the house, which was terrifying. They were able to come…read moreout within about an hour to help. They walked around with me to show me the entry points, sealed off my attic, and came back multiple times to check on the progress. Bats are gone now and I feel safer. All of the guys who came out were kind and knowledgeable. I talked to some people afterward who said they had used this service before and also gave glowing reviews. Highly recommend!

Excellent service so far. He stated it will probably take 2-3 months to complete. Comes out most…read moreevery day to check traps and identify new trails. Great customer service!!!

Pest control may not seem like the type of service where you develop a bond with the technicians,…read morebut the crew at Pest Authority/Mosquito Authority of the Sandhills have been so kind, perseverant, thorough, detailed, and knowledgeable that we would claim them as part of our family :) In addressing our mouse issue, they truly made us feel like they were as committed to helping us be pest free as we are! I have had contracts with many others over the years, but this has been by far our most positive experience, and we can only encourage anyone looking for pest and mosquito control to give them a call.

I reached out to Pest Authority to help with a home I inherited. They were able to help me all of…read moremy issues and communicated in a timely manner. I recommend them for your pest control needs. Tyler has been great and you will not regret requesting him.