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Blue Kangaroo Packoutz

5.0 (1 review)
Open • Open 24 hours

Services - Blue Kangaroo Packoutz

Damage restoration

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2 years ago

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Vigilant Restoration

Vigilant Restoration

4.0
(4 reviews)

They overcharged my insurance company the vanity that they put in my bathroom now has to be…read morerestored because it's falling apart. They tried to take me to court when I never got bills and I tried to explain to them I didn't want the work done and I didn't want them in my house I couldn't even use my bathroom when they put the fans in there the second time I had to call them.

We had catastrophic water damage at our home. I wasn't sure who to call, so my first instinct was…read moreto check with some of the larger well known restoration companies. I did not like the many negative reviews I was seeing, but thankfully I stumbled across Vigilant Restoration. They had stellar reviews so I decided to set up an appointment to have them come over. My first meeting was with Jeremy. He was very compassionate and understanding, concerning our situation. After speaking with him for 10 minutes I decided Vigilant was the Company for us! They handled EVERYTHING from dealing with the insurance company to being able to repair every single problem we stumbled across. Once we committed to letting Vigilant handle our repair, we met with Maria, Tim and owner Fred who reassured us they had the experience and knowledge to get us through this tough time and repair. We actually had to move out of our home for 3 months. I could tell they really cared, and it was more than just a "job" for them. Here is what you really need to know. Some of the repair was covered by insurance, however, much of it was not. We discovered things that had to be paid out of our pocket. Fred, the owner, sat and worked with us and tried to save us as much money as possible to lower our obligation. I was so impressed that he went over every detail and found a way to save us money. He did not have to do that. I was like, WOW, he really has OUR best interest in mind! All work was handled professionally and on time. And keep in mind, in this line of work, sometimes things come up that may slow the process down. Fred and the team were on it! And as picky and impatient as I am, I couldn't believe the hustle in these guys!! I certainly hope I won't need their services again anytime soon, but if you do, I can assure you these folks will get it handled better than anyone on the Beach!!! Thanks again to the Vigilant team!!!

Vines Restoration Plumbing HVAC

Vines Restoration Plumbing HVAC

3.2
(45 reviews)

Vines Plumbing has been known in town for many years as a rip-off artist and now I know for sure. I…read morewas forced to use them for an emergency situation and sure enough they got me good. They charge close to triple the charge that I got from another reputable plumber in town if I would have been able to wait for him to be available. This company is runny a sneaky racquet. They've got it down to a science on how to take advantage of average every day people who know nothing about plumbing.

My issues started in 2025. I called Vines for a water leak and mold. Took 4 -5 months for…read moreeverything to be 100% completed. At the beginning of March a sink that vines installed fell into the cabinet somehow turning the water on while I was not home. Thankfully I was only gone roughly 2 hours. I came in to a flooded kitchen, living room, and a little in the hallway. After contacting vines they showed up about an hour and a half later. Put fans in and removed the bottoms of my cabinets. While 2 guys from Vines were here (mark and someone else) Mark told me twice in the few hours they were here that he sees what happen and I did the right thing by turning the water off from the valves because it could have been a lot worse. One of those times is on video. The owner of vines Rick Vines wanted to come and look at everything 10 days later. He was very arrogant and told me that it was a cat that just had kittens 8 hours prior to this that was also locked in my bathroom upstairs with the bedroom door also shut. I told him that there was no way the mother cat opened the bathroom door, opened the bedroom door, came downstairs and turned the water on, went back upstairs and shut the bedroom door and shut the bathroom door. His response was cat or ghost there is no way the sink falling turned the water on. He said they would cover all the repairs but would not pay for any damage to my furniture. It took almost 8 weeks for them to come back out and connect the water to the sink and dishwasher so I could have running water in my kitchen. Furniture still damaged, floor in hallway is sticking up, extremely high water bill, and electric bill due to their incompetence. I would never recommend Vines to anyone. Very sad they cannot take care of ALL issues THEY (NOT A CAT OR A GHOST) caused. Stay far away from Vines

Blue Kangaroo Packoutz - damagerestoration - Updated July 2026

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