I was once in the area during a windstorm and it nearly "Blue Indy" off the map. But anyway. I love these little rentable cars that you drive around town. Brilliant idea. They're all over the place now, on several continents in a lot of major cities. It's awesome that they have come to Indy, but for the people of Indy that haven't experienced them in other places, let me assure you that the cars are usually better maintained than these Blue Indy ones, and that customer service is usually more reachable. Still, great to have them in Indy... but they need work. read more

Blue Indy - When I played a concert there I Blue Indy away. - Car Rental Near Me

Blue INDY has popped up all around downtown and Broadripple over the last year. I became a member just before they launched service and use them from time to time. Unfortunately, the service is better in concept than in reality. The concept: belong to a service where you have the use of an electric vehicle you drive yourself to get from point a to point b. Park in a Blue INDY spot and plug in and go about your business. Ready to go home, repeat the same process. The reality is that of the last few cars I've taken, there has been a problem with every single one. Aside from every car I've ever taken being filthy inside, here are just a few of the problems I've had. -Trip 1: Picked up car and something was rubbing against one of the tires. Called the support line and was accused of hitting something. Drove vehicle around the block and plugged back in, charged for trip. Unable to get to destination. Actually got text message 90 minutes after returning car telling me I was still on my trip and had to call back in a second time and argue to avoid being charged. - Trip 2: Another trip, another station. Picked up car and rolled window down. Upon parking, window would not roll back up. Would go about half way and then go back down. Finally got it to go up after fussing with it for several minutes. - Trip 3: Another trip, another station. Accelerating in traffic and car started to stall. Almost scared the @$#% out of me. The concept is good, but they really need a little more TLC (and some window washing fluid) or else they're going to have to start replacing them soon. read more

Blue Indy is a car SHARING service so there can be several people in the same car in a day. If just one of them is a slob it ruins the experience for the rest of us. If you see something, say something! Stop the slobs and the vandals! read more

Blue Indy is great conceptually. In practice, it still needs some work. The positives: 1) Great for the airport. You go right to the top of the parking garage and then have a short walk through the skyway tunnel to get to the airport. Fast and easy. (BlueIndy should have better signage when you hit the ticket booth where you would traditionally pull a ticket and go into the parking garage. One ticket booth is fitted with sensors so when you are using the service you do not need to pull a ticket the arm will go up automatically once it senses a blueIndy vehicle. However, that sign is hard to see especially at night. 2) Pacers games / other events downtown. Do not have to worry about parking or parking fees. On this note, the app for BlueIndy is essential. Gives you real-time availability of vehicles and parking spots with the ability to reserve each. Takes the stress of traveling to a station and not knowing if there will be a space or not. 3) Great for one-way trips. I live in the downtown area and walk around much of the city. It's nice to have a blueIndy car available wherever and whenever you may need. Example lunch downtown, left-over food in box plus you did some unexpected shopping at circle center. I don't have to walk 20-25 mins home with my hands full. 4) No surcharges except for Airport. I still use Lyft and Uber but I've been annoyed when you go out and have wildly different charges going from A-B and then from B-A. The negatives: 1) The cars are loud on the highway and top out at about 70 miles per hour. This puts you at a disadvantage if you need to speed up to avoid a collision or pass a semi-truck. The cars need to be maintained better. (Now there is a cleanliness survey on the GPS screen whenever you start; hopefully, this helps) 2) Long wait times for SOME stations to process a rental. I may seem a little harsh here but when you are standing in the rain for 1-2 mins trying to rent a car it's not fun. My experience on wait times changes from station to station but my home station is the worst and most frequent one I use. 3) Give the student rate to everybody. I am a yearly member with $10 monthly charge along with $4/per 20 mins. 4) Billing. I want a 30-day calendar bill so I can see exactly how much I am spending each month instead of adding up each trip and adding in my monthly 1-yr membership charge with surcharges to the airport. Recommendation to BlueIndy- If I reserve a vehicle on your app why do I have to go through the redundancy of going to the terminal and putting in my password. Make the service easier and more efficient for people! Overall, I think BlueIndy could be a valuable service. It is not a full solution for transportation but depending on how they expand and improve the service it could be a large part of how I travel or very small part. read more

I was excited about this service, but frankly it sucks. I'm standing in the rain waiting on a Lyft to take me to a meeting I will now be late for because the blue Indy terminal where I made my reservation is broken and will not allow me to retrieve the car. Customer service can do nothing (for example, remotely allow me access). This is the second time in two days I've been left in the rain by blue Indy. You cannot rely on this service. Also, the vehicles I have been in are very dirty. The carpets are filthy, and my last ride had a Burger King sack on the floor along with other trash. The vehicles also feel cheap overall. The seats have almost no adjustment to them, and are very cramped even for an average sized man (6' tall). The process to check in and retrieve a car is also overly complicated and complex. It's also more dangerous than it needs to be, requiring you to return multiple times to the driver side door to both check out and check in a car (the driver side door faces traffic)--simply putting the badge swipe on the other side of the vehicle would have been much safer and saved time. This is a great idea, but the execution and details make it a failure. UPDATE: After I got to my destination by Lyft, and finished a long day, I decided to give blue Indy another try on getting me home. This was a mistake. First, I was on the roof of an airport parking garage (where they keep the cars) in the pouring cold rain trying to check in to my car, which would not unlock, when I received a text from blueindy that because of an "anomaly" my reservation had to be canceled and I should make a new one. So I did. Once again, the new reservation, check-in, and go to unlock but the car won't unlock. At this point I have to call them once again--in the pouring freezing rain and wind--which promptly turns my umbrella into a tangled, ruined mess. I seek shelter in a lower level of the parking garage while I wait 10 minutes for customer service to answer. By the way, it's possible that customer service is instructed never to apologize, because they don't. Ever. No matter how much the cars and system break down, there's not even a simple, "I'm sorry." Return to the upper level and after 10 minutes or so I finally get into a vehicle. After rolling the window down partially to try to get out of the parking garage, the window struggles to come back up--in the pouring rain--but eventually makes it. As I drive home, the GPS is broken and fails to ever acquire a signal, so it's a good thing I know where I'm going. This service will not last unless it fixes its many flawed systems, vehicles, and service. It's unfortunate that the city of Indianapolis allowed the takeover of so many city parking spaces for this. read more

I've been using BlueIndy for two months now. I recently sold my car and get around town using a mix of BlueIndy, Pacers Bikeshare, IndyGo, Lyft, and my own two feet. I signed up online during the Thanksgiving weekend promo when the first six months of annual membership fees were waived. I also got some free drive time for signing up (60 minutes, I think). I could choose the date I wanted my membership to start, so my card arrived in the mail before my year began. With an annual membership ($9.99 per month), every trip that takes 20 minutes or less costs $4.68 in a Bluecar, including sales tax (7%), Indiana rental tax (4%) and Marion County supplemental auto rental excise tax (6%). Downtown to Broad Ripple costs $4.68 in a BlueCar and $13 in a Lyft. Even with the airport surcharge ($6), taking Blue Indy to IND is still significantly less expensive than paying for airport parking if you're planning to be gone for more than a day or two. I love the reservation feature. I live near a busy station, so if the app shows that there's only one car there and I'm leaving within the next 30 minutes, I can reserve it to be sure that there's a car available when I walk outside. Same goes for parking reservations. If I'm running short on time, it's nice to know there will be a parking space waiting for me (usually right in front of where I'm going). I really like that I can reserve a space from the car, and it will automatically navigate to that station. The car itself is (obviously) small, but I've had no problems fitting in it (I'm 5'10") or adjusting the seat to a comfortable driving position. Driving is simple - there's an ignition key tethered to the steering column, a simple gear shift (D for Drive, R for Reverse, N for Neutral), and an e-brake. The cars have a touchscreen with a navigation system, audio controls, and instructions on how to use and return the vehicle. I've only had two issues so far. First, I got into a car that the previous driver had trashed. I used the blue help button in the car before I left the station, let the customer service rep know where I was headed, and when I arrived the car was taken out of service until it was cleaned. (For the record, customer service offered me a new car for my trip, but I declined because I was in a hurry.) Second, the mechanism that retracts the charging cable does not work well when it's extremely cold. I've struggled to manually push it back in, which eats up some of my 20-minute trip time. Pro tip: Carry your own ice scraper in the winter. read more

I used to think BlueIndy's ratings were too low. Now I understand. An epically horrible experience with BlueIndy this morning. The first car I rented had a punctured tire and I couldn't leave my parking space. And then they sent me a text saying I was charged for that. Then, second car they gave me I had two reservations to downtown spots and neither was available when I got there. A simple 20 minute trip downtown took 55+ minutes to get parked. I was nearly an hour late getting to where I was struggling by to go. The Customer Service (sic) representative said none would call me back and told me I was "having a bad day." But no apologies for all the "anomalies." It's a service that is badly unreliable... With atrocious customer service... and expensive. Other than that Blue Indy is just awesome. I'm deleting the damn app. read more

Blue indy is a RIP-OFF, and the following is the reason why. Be advised you'll be taxed at 17% for every trip driven in one of the car's along with the monthly fee. Along with that you pay a airport fee when dropping a car off or picking one up. Along with that you'll pay again a 17% tax. Do yourself a favor and use Uber or Lyft instead of Blue indy. read more

It's been such a horrible experience. I can't believe I've been a member for avoer 2 years. Everytime I use it I have an issue with either the card readers at the station or the card. And support is not very helpful. They can't be, they are across the Atlantic. Sigh I'll learn my lesson and stick to Lyft. read more

Early Sunday morning the app shows cars are available at the only station close to my apartment. I walk 10 minuets to figure out one car has a flat tire and the other doesn't work. I called customer service just for them to tell me there's nothing they can do! They didn't even bother to credit my account for all the inconvenience they've caused me. This company has zero supervision and only relies on responsible people to report problems if they don't this company won't send anyone to check up. The S Elder station is one of the worst and neglected stations in this city. Definitely not satisfied Another update 8-10-2018 I count on this company's proper and timely serivice. This company is great when it comes to taking your money but when they lack in service they refutto compensate you. I check the app on a Monady morning (I have to be in a meeting so I scheduled my time accordingly to get the car and go to my meeting). I get there and nothing works and I have to call the customer service. The person says they have to send someone or try reboot. I say I don't time for that and they refuse to assign me a car. I walk another 1.3 miles to another station to take a car and I'm late to my meeting. I call them again to talk to a manager but they say they don't have one (which is really interesting for a tech company). I had to call 3 more times to talk to a manager since they customer service doesn't have the ability to compensate for this company's issue (according to even themselves the company's at fault for wasting my time and not being able to provide a service while their app doesn't even reflect that). I finally get a hold of a manager who refutto listen to me and says we don't have compensation!!! After 10 minutes of conversation he hangs up on me. I know no one in this company will ever read this or give a s*** about me as a customer. I don't even wanna get into how crappy the station close to my place is! read more

I have had a great experience with Blue Indy from starting the application process to receiving my card to receiving excellent guidance throughout the process. The staff has been extremely helpful and professional. The overall process was seamless and quite easy to understand. I have only utilized the car service three times. Each time, the cars were in perfect working order. I enjoy taking the cars across town and not worrying about parking and paying for parking. I also appreciate taking the car to the airport as the experience has been very easy. However, on my last trip I had multiple pieces of luggage and parking on the fifth floor at the airport with no elevator service was a huge disappointment. I am not sure if this is a temporary situation or not? Even still, I find reserving the car driving the car, and parking the car is very easy and simple. I think it's a great addition to Indianapolis and very helpful to protecting our environment with it's clean electric capabilities. read more

When I lived in Indianapolis I really appreciated having blue Indy. It made it possible to live and work in downtown Indianapolis without owning a car. The cars are small and not super powerful but it's very affordable and it makes it really easy to get around downtown. Additionally you can park the car at any available spot, you don't have to return it to the same spot where you got the car (unlike with Zip car). The cars also come with the brushes/sticks to remove snow and ice from the car. Also they do have AC and heat. The customer service line answers the call quickly and they're available 24 hours a day. I did have issues sometimes with the station not reading my ID card or having to try multiple times to get into the car. But I used blue Indy many times and usually it worked smoothly. Indianapolis is very lucky to have such a progressive program in their city. read more

The service is completely unreliable. I was using to go to airport 2-4 times per month. Over the winter both Kiosks in my area malfunctioned 2 weeks in row. Customer service could not help. I had to drive to the airport and park in short term parking which cost several hundred dollars. They had no interest in compensating me for the extra expense and trouble. I tried to cancel the service. I had to contact CS 2 times to get that done. Do not use this service if expect reliability and/or competent customer service. Also ,the cars where always filthy and most of the time felt very unstable on the interstate. Kevin Kervan read more

I am now coming up on a year of being a BlueIndy member and I just sent in my request to have it canceled. It's unfortunate, because I've tried to be a warrior for this service, because I think it's a great idea in theory. It's just not well executed here. Let's start with the service. The station on 22nd street is very convenient to me, because I have had a wonky time being carless and at the time I didn't have a bus pass. I was generally a pedestrian, so this seemed to be an excellent service to me when I need to get somewhere ASAP. However, I don't really understand the purpose of those surveys they send out, because I don't think they have done anything to implement any of the suggestions and I have seen other people say the same things that they have put on to the surveys. You have to be strategic on how to use this service, because the bills will rack up incredibly high if you are not careful. This is one HUGE issue I have with BlueIndy. They really do not have a great program for frequent users. The $4 whatever minimum for 20 minutes isn't ideal when you are trying to do something as going to the doctor, taking your pet to the vet or even going to work. They had to think of about frequent travelers when installing this, so I don't understand why such the high cost. I think it should be set up as that kind of account and you are required to use so many minutes of it a week to keep it that one flat rate for a month. Getting an Uber or Lyft seems more reasonable a lot of times. Honestly, the $60 31-day bus pass is much more feasible and affordable than BlueIndy, you can use it as much as you want in a day and gets us much further around the city than what these cars can do. [coming up more info later] Customer service is rarely useful. They take FOREVER to reply to your messages when you send it online. They don't get anywhere with you when you're on the phone with them. For example, I have this ridiculous outstanding bill right now, because what would have normally cost me the minimum 20 minute fee ended up being ridiculous, because all of the downtown stations were not working properly, even though the car was docked and locked. I called and I was pretty furious when the docking finally took through and said something along the line "you had your car for 60 minutes..blah blah blah." I should have technically only had the car for 10 minutes at the most coming from 22nd. Late to work, annoyed and all. When I called, the representative told me to get online and message them all of the issues and that they would have maintenance go look at the stations. So when I sent them the messages, they responded about two weeks later and said "we gave you 15 minutes of free ride time." That drives me insane, because not only would 15 minutes make up for the amount of time that was wasted, but they're still charging me for their mistakes. This one time happened to me previously and left me with a $20+ charge for about 90 minutes. This leads me into the next point about the cars and the stations. They're 75% of the time broken. Ignitions on them are always cracked, because the ignition gets stuck. You try to cancel it and reswipe hoping to get a new one, but they always send you back to the same car (more money wasted here). They have a touch screen radio, half of the time, it never loads. It puts you through an alarming "driving not allowed" mode meaning you have to constantly go in and out of the car to lock and unlock it until it allows you to drive. Need to warn another driver that you're coming or they're doing something wrong because there is a near collision, don't rely on that weak horn. The stations themselves are ALWAYS malfunctioning. What I spoke of earlier, such as not letting you dock and getting charged more for it. If you reserve a spot on the app to park the car, they really need to be upfront about it and say "there are no more parking spots." Too often do I see on the map always stating that there is parking, but the dock light is either red or off. I have also had a few moments when they have canceled my reservation even before I'm there in the allotted time you have to get there. I think this is either, because someone will steal the spot or the employees in the van will change them themselves. If a light is blue and you know it's not your spot, don't touch it. If it is BlueIndy allowing more than one person reserve the same spot, then they need to fix that immediately. What I said earlier, is that you get around the city much better with bus. They are not in Southport, Castleton or Keystone areas. Target, Meijer or Walmart? Nope. Not at all. Now one good benefit I do say about this car is that it's cute. It's kind of fun being in them when working and they're oddly spacious for such a small car. It can be convenient when properly functioning. Maybe I'd give it another shot later, but now I'm broke and not very happy with them. read more

Car had rotten apple core on the floor. Also don't use to go to airport because their is never a charging spot available. Not convenient at all. Take an urber or Lyft. read more

One time I got one of these cars with my granny who has never driven before. So I rented one and for a day pass and we had a grand old time- she loved it and really had a lead foot - good thing these too out at 60mph cuz I think she could have killed us. Guess that's what I get for letting a 92 ur old behind the wheel of a lithium powered go kart who has never driven or held a license. read more

I love BlueIndy because it enables my household to have only one car! I've been a BlueIndy rider for over a year. I figured the second car was costing us about $1,500/year in insurance, gas, maintenance, and tags, versus using a Blue whenever we need a second car, only cost us $800/year. It's slightly less convenient, but we also get the garage space back and walking to and from stations is good exercise, which, let's be honest, we could all use a bit more of. It does take a few times to learn the process of getting and returning the car and learning where all the features of the car are (specifically, the backdoor opens via a latch on the floor on the right side of the drivers seat and the AC is a button below all the knobs). I don't think it's difficult to learn, but I think people try it once and get frustrated and give up. The car and check-in/out process are second nature to me now. read more

I've been using BlueIndy to get to and from the airport, and it is ridiculously cheaper than paying for daily parking or Uber/Lyft. I haven't used it in the city, but have never had any issues finding a car/parking in Broad Ripple. read more

All I have to say is read the other comments. I kick myself every time I use it, because I just should use uber. The stations rarely work and customer service is the worst. read more

Worst customer service I've ever experienced. Normally, customer service wouldn't completely ruin a company for me, but a company that guarantees access to vehicles around the city needs to have customer service in case something goes wrong. I left Blue Indy 6 months ago and a couple weeks ago I got a random charge on my credit card from them. I contacted support and guess what they did... they credited my account $11. Thanks Blue-Indy. Can't wait to use that credit to pay for more Blue-Indy rides with my cancelled account. read more

This is a good service that is very reasonably priced but there is constant technical issues. I have to call customer service once every 5 rentals. They constantly ask you the same questions like I've never used the service. It's a good service just don't depend on it if you're ever doing something time sensitive. read more

They will go bankrupt here soon. Abysmal customer service. They won't stop billing me even though I prepaid to get a better deal. It was supposed to be free for 6 months. They are horrible. read more

What.a.JOKE. Last week, before we left for a work conference in Minneapolis, I thought - hey, lets try out Blue Indy since the airport hub is up now. Ugh. There's an option for a 24 hour rental ($8 every 20 minutes) and I figured it would be a nice way to try it out. We (me and my girlfriend) went to the Butler location and started the video chat with a nice gentleman - but when it was time to confirm my information he explained that the kiosk would need to be rebooted because the information was not displaying properly. I waited. I called back. My girlfriend was already annoyed because it was hot and taking considerably longer than we thought it would. A different woman answers. I was able to confirm my information and then my card was supposed to print (you get a card that allows you to drive the cars). It didn't print. She made several attempts and it didn't print. She then put me on hold while she contacted someone in service. She came back and tried again - still didn't print. She suggested I wait for a technician to come to my location or told me I could go to a different kiosk. Instead I gave up and we took an uber the next morning to the airport. On our trip back from Minneapolis we decide to give Blue Indy a try again - there's another registration kiosk at the airport and afterall, in theory (if you can actually get into a car) it's cheaper than an uber or lyft. I got our luggage while my girlfriend went to register at the kiosk. Except she had the exact same experience as the first time I attempted. Result: we got a lyft home. Nice idea, but I'll probably never drive one of those little cars because the process is ANYTHING but convenient and we would have to be pretty determined to actually flush out all the necessary details while being extremely inconvenienced. Forget it. We have cars and when we don't want to use them, we'll call a lyft or an uber. read more

Doesn't seem Blue Indy will remain operational in Indianapolis for long...already I had to file complaint with w/ Indiana Attorney General. By all accounts they struggle to achieve solvency. Cancelled 1 year membership less than 6 weeks into service. Cars lag in cold temps and are undersized. After using the service maybe three times, and spending over 100 dollars, there was a 53 dollar charge on my card when car failed to start. Blue Indy has proven to be quite the scam. The company knows the cars lag in the cold but refused to issue refund when I closed rental after several attempts to start car. The tab continued to grow after ending rental. Rates are higher than what they seem. A twenty or thirty min rental is fine. Anything longer than 30 mins and maybe a rental car would be cheaper: charging fee of 2/hour and 17% tax on EVERY SINGLE RENTAL; not to mention I read the airport rate has a mandatory tax of 6 bucks plus the standard rates. read more

Recently used Blue Indy for the first time for a trip to the airport. There's a station near our home and the airport trip worked out to be cheaper than self-parking, cab, or Lyft/Uber, so we thought we'd give it a go. Enrollment is a bit cumbersome, so give yourself some time to get everything in order. Don't expect to walk up to a station for the first time and drive away with a car. I started the process online and finished at an enrollment kiosk. Fortunately, there's a kiosk convenient for me, otherwise it would have been even more cumbersome to sign up for a subscription. Online messaging is slow and my issue was resolved before a response came. (As it turns out, you can't reserve a vehicle or parking spot until your subscription is active.) It's not easy to figure out how to open the rear hatch. Even the airport station is exposed to the elements, so be prepared for inclement weather. After getting my membership squared away, the service worked well, The vehicle functioned as expected. All in all, a good experience. Looking forward to using Blue Indy again! read more

The failure rate of each trip, be it issues at the charging location, pick up process or navigation issues reached well over 50% for me last year. I logged over 50 service calls due to charging stations not accepting my card after being reserved. The onboard navigation system twice instruced me to turn the wrong way down a one way street. Customer service is located in France and seems to go out of their way to be rude and clearly does not care that the technology is at fault for all of the issues. When pressed on these issues the company threatens to excercise draconian financial penalties against its customers. (Read the Terms, they are worse than the old school CD subscription traps). As a champion of alternate transportation this failed experiment is very dissapointing. My hope is that the City of Indianapolis cuts there losses and expells this blight on our sreets. read more

I took a Blue Indy car to the airport. I had to call customer service as the process to retrieve the car was not easy nor explained well in the instructions. Taking it to the airport seemed like a great idea though, to not have to pay for parking. It worked really well going thre. The biggest problem, though, was when I arrived back on a flight at 2am and there was no car available. You can only reserve a car 30 min. beforehand so when my flight was 4 hours, I couldn't reserve one before I left. I ended up calling an Uber. This will not be the way I will travel anymore. They need to have a service where employees bring cars to locations that are in need of cars. read more

I want to start this review with the positives. I'm so proud that Indianapolis has the first all electric car share program in the US, that is quite an accomplishment- especially for a Midwestern city in a usually conservative state that is stuck in 1950. The people who complain about Blue Indy taking parking spots need to live in a true big city and then they can complain about a lack of parking issue. Walking a few blocks from your parking spot to your destination is expected in most cities, a little exercise isn't going to kill you either. About six months ago I decided to buy a bike and sell my car. Great decision, except it sucks biking in the rain or if it's really cold, which is why I bought a Blue Indy membership. I loved it at first but that quickly changed. The amount of issues I've experienced is ridiculous. I can't count how many times I've checked out a car but the charger is broken and I can't drive away, or like today when I walked to the closest station to see the station was broken even though the app said it was working, and then after walking to the next closest station the same thing happened forcing me to be late to work and having to Uber. Blue Indy is unreliable. I would rather pay the much higher fees of an Uber when going to the airport so I don't have to risk missing my flight. If Blue Indy could fix the tech issues then I would give it five stars but I've had way too many issues to continue using it on a daily basis. read more

I wouldn't recommend anymore to use blue Indy. It seems like every time I used blue Indy there was an issue (the emergency brake would not go down, so I had to contact customer service. I reserved a parking spot and when I went to the parking spot that I had reserved, there was a blue Indy truck sitting in that parking spot, and I had to contact customer service. I wouldn't receive a text message notifying me that my rental has ended so I had to contact customer service, and they would not help me at all). Blue Indy is a rip off and a scam and they will attempt to making your trip longer by causing you problems either when you pick up the car or when you drop off the car. And I don't understand why the customer service representatives are so RUDE and they WILL try to argue with you. I have never gotten angry at any customer service representatives in my life and I rarely get angry at situations like this. read more

Worst experience. Never got to use it because first it could not register my credit and debit cards (tried 4 different ones!), then thought that airport enrollment kiosk might help...well, it was out of service. Called customer support, unfortunately they could not help. Finally managed to register one credit card and thought all good now. Then turned out that I still had to fill some information that I had actually given them earlier already (driver´s license, etc).. And the app is just the worst one, it failed so many times, even if I added the photos it went back to the beginning and I think I had to do the same thing like 5 times or something. After I finally managed to do that it asked again the credit card.. and then it did not accept anymore the same credit card that it just had accepted before!! Since I was in Indianapolis for just couple of hours to pick up a luggage, we were already in a hurry, so I had to take Lyft eventually. Lost 1 hour in the airport, lots of nerves and spent a lot of money for taxi. It totally ruined our plans for the day. I wish I would have just reserved a regular rental car earlier when prices were still cheaper. I do not recommend, worst app UX. I hope they fix it because the idea itself is great, shame that the experience sucks. read more

I love the concept of this and when it works it is awesome. However, when it does not work it really can mess up your day. Too many times I have been stranded and forced to quickly make alternative plans. It's great for doing casual things and one way trips - taking to the bars on the weekend and then getting a cab home is great and cuts down on cab costs (seriously awesome). Going to and from work is a whole different story, and the customer service is not great when you need it to be. For example, today when I was trying to get home, I could not use my normal station because it was down. Not a problem, I went to another station, also down. I made a reservation at a station a bit further away. When I got there it was down. Two BlueIndy employees were sitting in one of the cars taking a break. I called the customer service, and they said they were going to reset the station. This didn't happen after a while, so I called again. The employees were still sitting in the car with the window down, able to hear me. The customer service did no more than offer to make a reservation at a further station. I was already far off from my normal station (and running late), so I had to get friend to pick me up. Employees present saw this, and did nothing. Customer service on the phone failed to cancel my reservation - so I'll be charged $5 for the pleasure. I get that it's a cheap ride, and maybe I shouldn't expect much, but this has so much potential to be an awesome system for someone like me who doesn't own a car. It's just too consistently unreliable. read more

Car wouldn't start. Running very late to the airport now. Customer service was unable to help us get the car started.