I worked one day at Blue Heron Landscaping--over 8 hours of heavy physical labor, that's cool --but was not paid the correct amount as agreed. When I attempted to correct the payroll information so my check could process properly, the response was dismissive; the owner's wife, Molly, was dismissive and indifferent. She brushed me off saying "we're closed," never followed up, and left their HR confused about my identity & submitted documents. On top of that, not a single word from, Andrew, the owner. Just left my messages on read when attempting to resolve an issue. Communication from the owners was nonexistent--vague instructions, no clear direction, and zero accountability. Customer reviews echo the same failures: poor communication, unreliable service, and unfulfilled promises. This company demonstrates zero respect for its employees or clients. One day was more than enough. I strongly advise anyone considering to work here to look elsewhere. Avoid Blue Heron Landscaping entirely--there are far better opportunities that VALUE people and HONOR commitments. Will file a complaint to the Alabama Attorney General's Office - Consumer Interest Division. read more

I had Blue Heron mowing my yard for awhile. Over that time, I've had the occasional gutter extension I had to replace because the weed wacker cut so many holes in it. Recently, they cut my drip lines to some pots. Thankfully they did come to fix it. however, when they cut holes in my siding was the final straw. I sent photos on 10/23 of all the areas damaged. Molly said she'd address with the foreman to see what we need to do. on 11/5 I still hadn't heard back, so I reached out again. She said she was still trying to find someone to come out to fix it. on 12/5 I really wanted the house power washed, so I reached out again, letting her know although I think the company should pay for the repairs, I wanted my siding fixed so I paid for it myself, and wouldn't require their services anymore. I still have no response. I would never recommend them to anyone. read more

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Very unprofessional, instead of apologizing for any miscommunication the wife wanted to argue and when trying to explain the accurate conversation to her, she said she's not going to argue and husband abruptly says he's not doing business with me! clearly a business agreement was needed. Glad I didn't continue with them. read more

The landscape irrigation system in my yard was broken by a utility company and I called Blue Heron to come evaluate it. They were prompt, professional and gave me a "It won't be more than this" quote which they stuck to. It took more than one trip to get the problem solved but they were back on the job until it was working. Would recommend them and will use them again! CM read more

What an amazing company! Very attentive! Really listened to our concerns, addressed every single one! The owner was hands on, and special shout out to Joseph, who signed us up, and followed up every step of the way. Thank you Blue Heron! read more

I called this company on 8/29/24 to request a service for my sprinkler system. I had to leave a message on the answering machine. On 08/30/24 I received a call back and I told them I was not sure what was wrong with my sprinkler system and told her what it was doing. The lady stated they would have someone come and look at my system and they would call before they came. On 09/07/24 I had not heard back about someone coming to look at my sprinkler system, so I called and left another message. Today, 09/09/24, I received at 7:25 AM, stating he was on his way to my house to look at the sprinkler system. The repairman arrived at 8:43 am and left here at 9:13 am. I was charge $125.00 for the repairman to tell me he didn't know what was wrong with my system, he thought it could be the pump or something else, but was not sure. The repairman gave me the number of a drilling and pump company in Elberta and he did not know anything about the company when I asked about it. I was never told at the original call that there would be a service charge if there was no service completed. I didn't think it would be a free service but was shocked to hear the cost for doing nothing. I did call the company and voiced my concerns about the short time spent, no one told me about the service call fee prior to them coming out and that there was not service done to my system. I was told it took them 30 minutes to get here and that was included in the charge, so the service call is $125.00 per hour. I can honestly say that I am ashamed that I finally hung up on the lady as she was not really concerned about this issue. I will never suggest this company to anyone and btw they are not BBB accredited, which I should have looked at prior to calling them, but they were recommended to me. read more

This is not the landscaping company you want touching your lawn. After signing a year contract, I've been having a very difficult time getting them to comply with their part of the contract. Furthermore, any attempt to contact them has yielded nothing. They don't answer e-mails, texts or even answer phone calls. Yet, they are charging me for service they haven't provided. read more