Excellent Service. I had two rooms to clear out. Sean and Ian were both very professional and…read morecourteous. They had my stuff out in 20 minutes. It was large stuff too (couch,bedroom set, etc.. Received a call if I minded if they show up early. I said yes and they were there very promptly. All when extremely well and their prices are reasonable. I would recommend Junk King to anyone needing junk removal.

JUNK KING NKY DAMAGED MY PROPERTY AND ARE REFUSING TO PAY FOR THE DAMAGE. I have been trying to get…read morein touch with Junk King NKY for weeks now both by phone and email but have gotten zero responses. The owner thinks the $150 refund justified the damage even though it will cost around $10,000. The refund was only for the poor service. Check to see if they have insurance before using them because I'm pretty sure they dont. I hope this is helpful when deciding if you want to risk using them. One of the workers tried to back their truck up into my narrow driveway with retaining walls on either side instead of parking on the street. While doing that he hit one of the walls, partially knocking it down as well as damaging a railing. The other worker was very apologetic and tried to fix some of the damage, but I will need to hire someone to fix or replace the wall. I sent an email with what happened along with pictures to the GM of this branch. I requested their insurance information that way I could work with them to get the damage repaired, but I have not received that information.

Pickup at my Condo complex is terrible. Driver wouldn't even take a broken half a broom stick. Left…read moreit in the can. I thought Rumpke was bad but we have a new winner ( I mean loser) my new Jihad

I have had Best Way for many years, and I appreciate the job they do…read more I have called the office for extra pickups, and when I needed my can replaced, they were always helpful and prompt in their response. The pricing is fair. If you think about it, where would we be without this service? I am grateful that they come to my home and carry away my trash. I pay online, and once I had an issue when they did not receive my payment. But I talked to them, and we worked it out. I didn't feel they were rude or disrespectful. I may have been short because of the aggravation of having to do the payment again. Not their fault. I would recommend.

What a wonderful group of men! My old riding mower broke down while I was mowing the lawn and…read moreinstead of having it serviced I opted to purchase another. A friend recommended TriState Veterans Junk Removal so I called them. Within 20 minutes they were at my house and removed the eyesore (mower) from my lawn. Thank God for these men and God bless them! They are wonderful and their prices are reasonable. Teri

There are not a lot of options for removal of heavy junk and debris in this area - so when we…read moredecided to demo our pergola and deck ourselves, nerves set in quickly about how to dispose of the remnants. We looked into renting a dumpster and a bobcat, but it would have been at least twice the cost of hiring TriState Veterans!!! Response was FAST - they came out same day, and what a HUGE relief. Thank you, guys SO MUCH!! Great job!!!

Worst trash pickup company ever. If your trash can isn't placed exactly how they want it at the…read moreroad they won't even bother to pick it up. You have to call in advance to have them pick up a cardboard box, and even then they won't pick it up. Tried to speak with a supervisor, but he will not return any calls. They take your money and provide no customer service whatsoever. TERRIBLE company. Do yourself a favor and go with Rumpke. Best Way Disposal out of Burlington, KY is the absolute WORST.

This company Best Way Disposal Company now misses getting my trash about every other week. I have…read morenothing better to do so I call and remind some lady about how they missed my trash. The poor lady who answers the phone must listen to me painfully remind her that they missed me again. She tries to give me hope that the day is not over yet. Hope is a good thing however, I become depressed each time I go get my mail and see the poor untouched can. It's the same routine each day. I hold my nose, open the lid, only to see my poor trash baking in the can. The poor bags are all mangled and stuffed in there. The smell is so bad. I am always assured by some lady that they are still working and there is still hope but later on the next call they give me another date. My hopes will be dashed again as the next dates comes and goes even though more calls are made. We played this game again this week. They missed me Wednesday Morning. I called and was told they are still on the route. I call later as I am worried for my trash and I do enjoy this game and again I am assured they will pick up my trash on Friday. I was actually walking Thursday and saw the truck within 50 yards of my house. As I walked past the truck I started to remind the guy, but I just knew it was going to get picked up and I was on a business call. I later called the company and tried to help them do their job. I said just tell your guys to pick up my trash today and save yourself from an extra trip on Friday. I was told no as I was logged in for Friday pick up. Well I played the game on Friday where I hold my nose and lift the lid at 2:00PM. It was so depressing seeing the rotten decaying trash still in the can. I again felt sorry for my trash. So we play our little game and I call again. The lady was a little short with me, but I must admit my tone was a little sarcastic and some people do not appreciate sarcasm. However, I was assured again that it's only 2:00PM and they do not close till 5:00 and they are in route. It's about 7:30pm on Friday night. I am quite sure they are not coming. My poor trash. Best Way do log all calls so everything in this post can be verified. This is my first one star Yelp Review. I know I can just change companies, but have decided that it is now my mission to help this company get better. Hopefully I can help the leadership grow? After all as a school superintendent, people were always trying to help me. I am just returning the favor. Starting tomorrow, I am going to call Best Way each and every day. Thus I will call tomorrow (Saturday) Monday and Tuesday to remind them about picking up my trash each Wednesday. If we go a month without missing pick-up. I will take one day off a call each week. I will continue to do Yelp Reviews and place my reviews on Facebook to my 2500 friends. I want all the employees at Best Way to understand that I am just on my route each day in trying to help Best Way become a better company. Update 11/5 - After I left a very mean phone message and posted this review on Friday night... I received a phone call from a very nice lady who apologized with empathy at the very same time the truck was arriving to get the trash. I will remove this post if Best Way can have two successful pick-ups over next two weeks.

I really wanted to do the right thing and recycle my TV that stopped working. I looked around in…read moreYelp land and a few other places and made a trip TriState Escrap. Once there, I was informed that there was a $25 recycling fee... something that was not disclosed prior. I could have paid the same by taking it to a retailer that was 3 miles away, not 3 states away. The guys working there were really nice to deal with, but still, it would have been good to know the charge beforehand. At least my old TV is being recycled... and in the final analysis that is all that really matters.

Great way to get rid of items that you don't want in a landfill. Easy to find location and…read moreconvenient to drop off items.

I wouldn't use this company for anything. They sell dirt that's alkaline and when I asked for…read morecompensation after I used this soil all over my yard with Justin (who runs mommy's business) told me he was "offended" that I even asked! (He said that twice). I had my soil tested by the university of Kentucky and they said it was the the highest pH of soil they've ever seen. This place is a clown show. I used to start all over my yard, including my vegetable garden, it was a ton of work and nothing will grow, plants, vegetables and grass. only dies. The worst Customer experience I've ever had and I'm old. Such arrogance.

Easy to work with and have a dumpster in the front entry that's great for small dumps of cardboard…read moreor small items!

Beware when paying online you will be charged a $2.95 processing fee…read more I usually send a check but with all the holiday mail thought online was faster. So when notifying Rumpke about being unhappy with the fee they cancelled my whole payment and said mail in payment. Of course they could have just refunded the fee and took the payment. So now they will have to deal with the mail delay TA DA !!!!!!!!!!!!!!!!!!! Also notified my city mayor & clerk to let citizens know. Not sure why a large company uses a process the charges this fee.

Our recycling is consistently not picked up and when I contact Rumpke they recommend leaving it out…read moreand someone will come within 24-48 hours however we have never had this actually happen. We have had to take our own recycling to a location multiple times this year to pay for drop off as we are consistently missed for multiple weeks at a time.