ReWired Audio Video Systems is simply the best! The company is owned by Malcom James and he and…read morehis team provide amazing personal service. Just recently we renovated our 15,000 square foot Spiritual Center and our our 2,500 square foot home. ReWired did both jobs with expert care and proficiency! You won't go wrong if you give them a call. They have succeeded for us where several others failed to impress.

Malcolm was referred to me by a friend nearly 8 months ago to set up the home theater, office and…read moreinternet in our new home...and I couldn't be happier with everything he did for us. First, he got back to us right away (which seems to be a lost art these days); the estimate was prompt and fair, and work was started and completed on schedule. Malcolm and his team were thoughtful and professional, and most importantly, the work was top-notch...he even called the next day to make sure everything was working properly...again, a lost art. We've hired Malcolm for two more jobs since, and have yet to be disappointed. VERY happy...and would not hesitate to hire him again!

I was with this company for over 6 years. I was being charged $50 a month for monitoring, which is…read moremore expensive than ADT ($40) and Ring ($20) but I liked the app and system, so I stayed with them. Finally when they told me they had to change my main panel and that I would have to pay $300 for it, i decided to switch to Ring. That's when canceling with Epic became a nightmare. First I tried to cancel right after I got charged in November (so that I wouldn't be charged again in December) and they told me that my contract (from 6 years prior) required a 30 day cancellation notice (I notified them 23 days prior to my next bill) . So they told me that would be charged again in December and they come January 12 I would be done. I said that's fine, I paid Decembers bill and now come January 13 they have charged me again. I call to tell them about the mistake and representative tells me that in my contract there is a "60 days cancelation notice" lol, and that I'll be done come February 12. I'm disputing the charge with my credit card company and moving on. Sucks that this company works in this way. Here are the texts on November 23rd from 2 of their representatives stating that my December charge will be the final charge on my account (and somehow they couldn't get my name right after being with them for over 6 years) . Can't trust a word they tell you. Do NOT go with this company. Ring is a much better option

This company is a complete joke. The owner Jason is not quite the Security professional. Called to…read moreschedule service and nobody answered. Called to get a quote and nobody answered. I'm hearing the same from other people with this type of alarm system. The owner seems to have his hands in his other businesses and doesn't focus on this one. Was a great company when Neil the Installer was there and has since turned to crap. I blame Jason the owner, he's all talk and a yes man with little follow through. They have no physical address and sub contract out to other companies. You're better offer calling ADT or another company on Yelp.

Before I tell you what happened, just know that Ken is not responsible, honest or good at his job…read more Over a year ago, we started out strong with Ken. We needed some updating to our security cameras and we wanted the "Ring" system for our front door. He did a good job and we had him go do our vacation home, again we were happy. We were about to start a gut job on our new home, that was built in 1959 and was 5000 sq ft. We wanted a state of the art smart home. Ken spoke well, sounded like he understood what we wanted and how to go about to make it happen, but that was a pipe dream. Ken was rarely on time, even if he showed up. His employee/partner/coworker? Taylor would show up often in his place and in all honesty we preferred him. Ken would often tell you your item will be here Friday, then Friday would roll around and you wouldn't hear from him. When he finally called you back, he would tell you, he NEVER said Friday. Now repeat this same conversation over and over again, especially when it came to all the Lutron equipment. He also never accepted responsibility for any mistakes. One time no one could get a hold of him for 3 days, even Taylor couldn't reach him. Turns out he went on a fishing trip, turned his back on his business responsibilities. He did however, bring us some very fresh tuna. He installed our Lutron automatic shades in our kitchen. One of them was reverse, he showed it to us immediately and told us that Lutron had manufactured it incorrectly and that he would get a replacement and install it with the last two shades we had been waiting for since October 10th. He told us that Lutron was taking too long, so I finally called Lutron to find out what the hold up was, they had NO order from him. He has to order through a distributor, who orders if from luton, etc. I asked for invoice numbers and which company he used so I could follow up with Lutron, he created an EXCEL spreadsheet on his computer and sent it to me. Guess he didn't want me to see the actual invoice on there. I can understand why, because when he quoted us for the Lutron light switches, we felt they were very expensive, so we had our electrician ask his Lutron distributor for prices. Ken had inflated EACH switch by 300%, think about that for a moment, 300% and we needed 50 switches. We told him to order the shades and that we would take care of the switches. At this point we still wanted him to finish the AV items in the house. Not only was he trying to milk us with the Lutron equipment, he didn't know anything about it. He didn't tell us that some light bulbs won't work with the RA2 system we were installing. So the first 150 bulbs we bought we couldn't even use. Of course, this wasn't his fault. The Lutron shade in the kitchen, turns out it wasn't badly manufactured, he installed it incorrectly and his assistant Taylor was able to repair it in just a few minutes and by talking to Lutron on the phone. Ken REFUSED to do this, and kept insisting to the end that we needed a new one (it's working just fine now). Then one of our receivers was blown out, it turns out he attached too many items to it. FINALLY, the last 2 shades we had been waiting for came in. Taylor came to install them, Ken had ordered them incorrectly, COMPLETELY incorrect dimensions.. Of course, it wasn't his fault again. My husband told him to bring us the correct shades and that we were finished, we didn't want him working on the house any longer. He waited 3 days, then sent my husband a note saying that he quits, he won't be able to work with us any longer, because we screamed at him (this is true) and this was not his fault. He blames us, I won't even bother with the absolutely ridiculous reasons he gave. The point to all of this is that Ken is not professional. We really didn't know how far off the mark he was until we hired a new company to come fix all the mistakes he's made and give us the system we had wanted from the beginning. The difference is HUGE, this company is always on time, everything is in writing, we have actual invoices and they keep in constant communication. Turns out Ken talked a big game, but really should have stayed on the bench. He also refuses to refund us for the incorrect shades or order the correct ones at his expense. He just walked away. No we won't be using this company again, we will never recommend him to anyone.

Missed first appointment - no show. Came out, took…read moremeasurements... few weeks went by. Sent the installer to again look over location... more weeks go by. Get a message that they are ready to install!! I ask for the estimate. Estimate is a very big, lump sum number with no breakdown. I ask for clarification on what is included in this huge lump sum (There had been talk of just TV install with 50' HDMI run and talk of an additional run of HDMI to 2 other locations] I get a response the tells me what the TV hanging costs and what the electrical move costs but still no breakdown of the $1600 labor. However, he indicates in a response that I am welcome to take part in the install, learn something and reduce overall hourly charges. He also states that with the main install and no additional runs he thinks the total number of hours will be reduced significantly. When I reply and tell him that I will take him up on pitching in I get a cryptic response telling me that he won't take responsibility for someone's half done job.... blah blah rant... then he tells me they are declining the job! June 10 - July 28 LOST, 2 actual in home meetings, 1 actual missed appointment.

A few years ago I had a TV wall mounted by a different company (HD PROS) at our previous home and…read morethe workers did not take pride in their work. So when moving into our new home in the Palmdale area, I wanted three 70" TV's wall mounted in different rooms and did not want to use the previous company because their work was so sloppy. They were expensive too. After researching, I called HDalacarte. I had Brian install all three 70" TV's and he did an excellent job on all of them. He was professional, courteous and a pleasure to deal with. Brian took care of everything and left everything clean and neat. Wires were concealed, power outlets were added, TV's were straight. He pays attention to all of the minor details and the finishing touches. His professional opinion on placement, height, angle etc. was perfect. I searched extensively and could not find a better price. It is refreshing to find this type of service at an affordable price. Best TV installer servicing the Antelope Valley. I highly recommend HDalacarte and will definitely use them on any future TV installations!

This is our second time working with Brian and we couldn't be happier with his work. He's…read moreprofessional, detail oriented and takes pride in everything he does, which speaks volumes about him and produces a final product which exceeds all expectations. Thanks again, Brian!

Great job! Very professional. These guys charge a little bit more than a lot of places, but you get…read morethe best job and a job done right. The install was flawless and Brian walked me through ever detail including TV placement. I have an old stereo console that I retrofitted to stream music and play records. It has a lid that opens up from the top so, with me wanting my sound bar and tv above that presented a small challenge. Brian was able to make this happen and it all looks amazing. See picture for details. Best part is they think ahead when installing wires. I don't have cable or a DVR at this time and I only stream, but like Brian said, that could change one day, so now I have that option as he installed some extra wires for me. Cleanup was good and Brian covered my floor and stereo console with thick blankets to protect everything while he was making his access holes. After that, he cleaned up everything. Another great thing is they offer a military discount and as a veteran, it was nice to be able to use that. Brian was very professional and friendly. He gave me his cell number and told me to call him if I had any questions or problems. I will be hiring him again soon for other projects. Thank you Brian!

My facility used their service to install security cameras. It has been a disappointing experience…read more There have been issues with the connection of our cameras and without physically taking a look at the problems, they tell me the problem is with the network. I've had our IT guys come to the facility and have troubleshoot on their end but they continue to advise me to reach out to Good Guys for help. I have asked for their help several times and have even offered to pay for them to just take a look and guide me on the problem but I have either received really frustrated responses or no response at all. If I could go back, I would have chosen another company to install our security system.

We had Anthony come to set up two universal remotes in our home. From the 1st phone call, he was…read morefriendly and proffesional. He turned up on time with a smile on his face and made the whole process, easy and hassle-free! Even when I had other questions with technical things, not even related to the remotes, he was happy to help! He also set up Apple TV, new blue ray players, and wifi, showing me how to use everything patiently. I had originally called Magnolia to help set up the remote, but they were rude and unhelpful, not to mention alot more money! With Anthony you get the whole package at the best price! Highly recommend!

Honest and knowledgeable service with a smile! :) Like most…read morepeople, I don't know much about audio/video set ups. I basically plug them in, shove the cords away and hope for the best. Anthony, not only does quick and clean work, but answers all of my questions without making me feel like an idiot. I've used the service a hand full of times, and really have nothing negative to say.

Nick is amazing! We needed internet and phone lines for our new office. He was able to install…read moreeverything quickly just in time for our move! He is also super reliable and always answers the phone if you have any last minute questions! Very friendly and would highly recommend him! :)

Nick was a big help getting our studio up to security code in a short time frame. He came out and…read moreinstalled some exterior alarms without a problem and helped us address a few other security concerns for one of our clients. We had Nick return just a few short days later when we we're looking to address a different security concern keeping our DVR for our camera's safe. I highly recommend Safe and Sound Technology for your security issues, give Nick a call and he will supply exceptionally superior service.

Where do I start? The most complicated order (by mean of accessing the product) revealed the BEST…read morecompany I have encountered so far, and I really mean it. I ordered something that, even though it was on their catalog, apparently the vendor forgot to tell its partners that it is no longer possible to buy it. I don't know, but I would really really like to know, how they managed to convince this not-so-small company to issue a copy of this software, I must be the very last buyer on their list, they probably hate me now! Hah. But... THEY DID IT! I'm still speechless because if I had bet, I would have bet that it was a lost cause (knowing the company in question). How wrong I was, I would have lost for sure! Besides being extremely friendly, they're also extremely good at their business. They're amazing and this anecdote should speaks for itself and shows how much they care about their customers and will literally do ANYTHING to meet their customers' demands. I didn't push them to go to war, I knew that if it wasn't possible, that was it, it's not their fault if the vendor forgets to keep its partners updated on what they do with their products. I bought a product sold by only 3 resellers, all in the USA, I chose the BEST ONE, I've been _EXTREMELY_ lucky to have found people so dedicated for their work and so attentive to each of their customers! I never contacted them before, we didn't know each other, I'm in Italy and they are in the USA, and I was treated first class, like a long time customer. It's becoming so rare to find companies that work this way, with people like these, and this feedback isn't enough to say how extraordinary and competent they are. So go and buy from them! You won't find someone like that every day! I will definitely buy through them if I need something in the future. Really, there aren't enough words to thank you for what you have done, and you deserve to have the best rating and feedback I could give!!

I had ordered a keypad for my home entertainment system from American Digitals. It was lost by the…read morecourier - and the courier was no help in replacing the item. American Digitals very graciously replaced and re-sent the item - even though several months had past. I cannot say enough about the professional and courteous way they handled my issue and went above and beyond what they had to do. I highly recommend American Digitals. Excellent service and customer care!!